kims79 Posted June 28, 2022 Share Posted June 28, 2022 Hello, We are currently experiencing the following error message when rebuilding trophies:Â Â Error: Call to undefined method IPS\gallery\Album::author() (0) #0 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/extensions/core/Queue/RebuildAchievements.php(133): IPS\core\extensions\core\AchievementAction\_ContentPromotion::rebuildRow() #1 /var/www/vhosts/fallout-generation.com/httpdocs/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_RebuildAchievements->run() #2 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/modules/admin/system/background.php(87): IPS\_Task::runQueue() #3 /var/www/vhosts/fallout-generation.com/httpdocs/system/Helpers/MultipleRedirect/MultipleRedirect.php(93): IPS\core\modules\admin\system\_background->IPS\core\modules\admin\system\{closure}() #4 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/modules/admin/system/background.php(136): IPS\Helpers\_MultipleRedirect->__construct() #5 /var/www/vhosts/fallout-generation.com/httpdocs/system/Dispatcher/Controller.php(90): IPS\core\modules\admin\system\_background->process() #6 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/modules/admin/system/background.php(42): IPS\Dispatcher\_Controller->execute() #7 /var/www/vhosts/fallout-generation.com/httpdocs/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\system\_background->execute() #8 /var/www/vhosts/fallout-generation.com/httpdocs/admin_fogen/index.php(13): IPS\_Dispatcher->run() #9 {main} Thanking you, Sincerely, Kims Link to comment Share on other sites More sharing options...
Marc Posted June 28, 2022 Share Posted June 28, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
kims79 Posted June 28, 2022 Author Share Posted June 28, 2022 Thanks a lot! I just recreated the IPS account 🙂 Link to comment Share on other sites More sharing options...
Marc Posted June 28, 2022 Share Posted June 28, 2022 You need to add those details to your client area Link to comment Share on other sites More sharing options...
kims79 Posted June 28, 2022 Author Share Posted June 28, 2022 Normally it should be good 🙂 Link to comment Share on other sites More sharing options...
Marc Posted June 28, 2022 Share Posted June 28, 2022 You have quite a lot going on there. In the first instance, please do the following and test again at each point Upload a fresh set of files from your client area Disable Redis Disable cloudflare Disable all 3rd party items Link to comment Share on other sites More sharing options...
kims79 Posted July 1, 2022 Author Share Posted July 1, 2022 Hello, After having tried everything + a php downgrade to 7.4 and an update to IPB 4.7 beta, I confirm that the problem is still present. Kims Link to comment Share on other sites More sharing options...
Jim M Posted July 1, 2022 Share Posted July 1, 2022 On 6/28/2022 at 10:57 AM, Marc Stridgen said: Disable Redis Disable cloudflare Disable all 3rd party items Could I please confirm that the above have also been done before rebuilding? Link to comment Share on other sites More sharing options...
kims79 Posted July 1, 2022 Author Share Posted July 1, 2022 Indeed, I did everything in the requested order with a reminder each time 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted July 1, 2022 Share Posted July 1, 2022 I have moved this to a ticket to further investigate, please check your email for further access we require before continuing. kims79 1 Link to comment Share on other sites More sharing options...
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