Ben Philp Posted June 23, 2022 Share Posted June 23, 2022 Hello guys I have added credit in my account 30$ but I can't be able to buy plugin here its giving this error Sorry, you aren't permitted to download this file. Link to comment Share on other sites More sharing options...
Daniel F Posted June 23, 2022 Share Posted June 23, 2022 You need an active license to be able to use the marketplace. Link to comment Share on other sites More sharing options...
Ben Philp Posted June 23, 2022 Author Share Posted June 23, 2022 5 minutes ago, Daniel F said: You need an active license to be able to use the marketplace. my license is expired and I don't want to re-new it because my plugins only support with old version, so I think IPS board should change this rule, who was the active license holder in past, he should be able to use marketplace, I think its injustice thing for us 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 23, 2022 Share Posted June 23, 2022 You would need to reach out to the author if you wished to purchase outside of the marketplace, but the marketplace itself is an IPS service which can be used only with an active license. Link to comment Share on other sites More sharing options...
Ben Philp Posted June 23, 2022 Author Share Posted June 23, 2022 4 minutes ago, Marc Stridgen said: You would need to reach out to the author if you wished to purchase outside of the marketplace, but the marketplace itself is an IPS service which can be used only with an active license. Could you send my these 30$ credit funds to Kirill Gromov thank you. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 23, 2022 Share Posted June 23, 2022 We are unable to transfer credits to other members unfortunately. If you request via our accounts department that this is reimbursed to you, I can get that to the right person for you, and you can then do as you need with those funds. Ben Philp 1 Link to comment Share on other sites More sharing options...
Ben Philp Posted June 23, 2022 Author Share Posted June 23, 2022 11 minutes ago, Marc Stridgen said: We are unable to transfer credits to other members unfortunately. If you request via our accounts department that this is reimbursed to you, I can get that to the right person for you, and you can then do as you need with those funds. ok please forward my case to right person thank you team Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 23, 2022 Share Posted June 23, 2022 I have created a ticket for you on this, and will be in contact shortly Ben Philp 1 Link to comment Share on other sites More sharing options...
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