can t log in anymore to my forum

[e39.ro]

Hi

 

i am getting this message when i try to log in

 

 

password recovery form also doesn t work,

 

can i get some help?

 

thanks

 

[teraßyte]

Did you change anything before it stopped working?

[Mark H]

4 minutes ago, e39.ro said:

Hi

i am getting this message when i try to log in

password recovery form also doesn t work,

can i get some help?

thanks

 

I just logged into your site using the details you provided in our Client Area, but I am not seeing any errors on the front end or the Admin Panel.

Are you still having this issue?

If so, what is the exact URL your browser is showing?

[e39.ro]

hi

 

thanks for the fast reply. i can login into the admin CP but i can t log in on the forum just as a normal user would. even my admin account doesn t work

 

http://www.e39.ro/forums/index.php?/login/

 

i didn t change anything, just realized this today. Looks like the last post on the forum is from one month ago so i don t know exactly when this started. i did upgraded by license today and the system and forum but this didn t fixed the issue. 

[Mark H]

2 minutes ago, e39.ro said:

hi

 

thanks for the fast reply. i can login into the admin CP but i can t log in on the forum just as a normal user would. even my admin account doesn t work

 

http://www.e39.ro/forums/index.php?/login/

 

i didn t change anything, just realized this today. Looks like the last post on the forum is from one month ago so i don t know exactly when this started. i did upgraded by license today and the system and forum but this didn t fixed the issue. 

Well, I believe I'm using your account, and I can login without issue on the front end.

As a start, please empty your browser cache completely, and all cookies associated to your domain (e39.ro) then close the browser and restart it.

Visit using this URL:

http://www.e39.ro/forums

which should redirect to the login form. Try to login. Does that work?

[e39.ro]

yes, it is working now

 

thank you very much 

[Jim M]

Excellent. Glad to hear that the issue is resolved.