Philip Krasilnikov Posted April 19, 2022 Share Posted April 19, 2022 Hi! I have noticed that I don't have full access to the forum. I have following message in spite of I am logged in (attached) And I cannot start new topic at support form. PLease help. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 19, 2022 Share Posted April 19, 2022 Link to comment Share on other sites More sharing options...
Philip Krasilnikov Posted April 19, 2022 Author Share Posted April 19, 2022 3 minutes ago, Nathan Explosion said: Is two different accounts? Earlier I have had access to all forums with this account? Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 19, 2022 Share Posted April 19, 2022 (edited) Then you wait for someone from IPS to see this (assuming your license hasn't just expired) Edited April 19, 2022 by Nathan Explosion Link to comment Share on other sites More sharing options...
Philip Krasilnikov Posted April 19, 2022 Author Share Posted April 19, 2022 13 minutes ago, Nathan Explosion said: Then you wait for someone from IPS to see this... Yes, then I wait ) Link to comment Share on other sites More sharing options...
Management Matt Posted April 19, 2022 Management Share Posted April 19, 2022 Hi Philip, our records show that your license expired in February this year, which is why you've been moved from the clients group. Link to comment Share on other sites More sharing options...
Philip Krasilnikov Posted April 19, 2022 Author Share Posted April 19, 2022 55 minutes ago, Matt said: Hi Philip, our records show that your license expired in February this year, which is why you've been moved from the clients group. I see, but how can I have access to the forum? If license expires means that I can't use forum? Link to comment Share on other sites More sharing options...
Randy Calvert Posted April 19, 2022 Share Posted April 19, 2022 6 hours ago, Philip Krasilnikov said: I see, but how can I have access to the forum? If license expires means that I can't use forum? There are specific forums available only to individuals with an active license, such as the official support forum (meaning IPS staff regularly monitor/respond to issues). There are other forums such as this one that are primarily lead by other IPS users/customers that everyone has access to. Think of it as peer-to-peer help. Without a valid license, there is no "official" technical support option so you're welcome to post in the community lead forums, but it's not guaranteed a response or resolution by IPS. You could renew the license to restore full access. Link to comment Share on other sites More sharing options...
Philip Krasilnikov Posted April 20, 2022 Author Share Posted April 20, 2022 17 hours ago, Randy Calvert said: There are specific forums available only to individuals with an active license, such as the official support forum (meaning IPS staff regularly monitor/respond to issues). There are other forums such as this one that are primarily lead by other IPS users/customers that everyone has access to. Think of it as peer-to-peer help. Without a valid license, there is no "official" technical support option so you're welcome to post in the community lead forums, but it's not guaranteed a response or resolution by IPS. You could renew the license to restore full access. We are users in Russia cannot pay by our bank cards. I would love to prolongate my license, make update and receive support. Are there any other ways to make a payment from Russia? Link to comment Share on other sites More sharing options...
teraßyte Posted April 20, 2022 Share Posted April 20, 2022 (edited) Since it's related to payments try contacting IPS directly and see if they can do something about it: https://invisioncommunity.com/contact-us/ Edited April 20, 2022 by teraßyte Link to comment Share on other sites More sharing options...
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