Currently down - Unknown failure

[Mopar1973Man]

I've lost my site as of about 2pm March 23 2022. I'm not sure what happened but the site is no longer functional. I can't access even the Admin folder (acp). Folder and files are all present but produce blank pages. 

I even try rolling back to a older backup last night to see if that would fix missing data or something (had my hosting company handle this). No luck. I do have a current backup of March 23 when it failed.

Also what is this about my current plan not including email support. Previously I did pay for priority support in the past. (Scratching my head)

Edited March 24, 2022 by Mopar1973Man

[Ryan Ashbrook]

If you are running WHM on your server, see here:

There seems to have been an automatic update that happened. Try disabling zlib.output_compression in your PHP configuration, or contact your host and ask them to disable it if you are unable to.

[AlexWebsites]

8 hours ago, Ryan Ashbrook said:

Try disabling zlib.output_compression in your PHP configuration

This did not work for me, I reverted back to 7.4 to get my sites back up. No php errors logged so not sure what is causing this.

[Marc]

We would then need more information on the exact error being logged. We are aware of an issue in 8.0.17 PHP version related to glib compression, but it sounds not to be the issue you are having there