Matthijs Leussink Posted February 7, 2022 Share Posted February 7, 2022 Hello, I have a user which cannot signup with his emailadres(ses). I thought it would be an IP (banned) issue or so but if I try to signup with his emailadress (here on my computer/internet connection) then i also get" Oops You are not permitted to register a user account with this site. The emailadresses of this person are not in use in the system nor banned or so.. Link to comment Share on other sites More sharing options...
Jim M Posted February 7, 2022 Share Posted February 7, 2022 To confirm these are not in ACP -> Members -> Ban Filters? If so, this would indicate that the user is in our Spam Defense database either due to attempting to register multiple times or another reason. If they are not a spammer they will eventually fall out but to allow them to register on your community, you can add them to the whitelist in ACP -> Members -> Spam Prevention -> Spam Defense Whitelist. Link to comment Share on other sites More sharing options...
Matthijs Leussink Posted February 7, 2022 Author Share Posted February 7, 2022 no, the system doesnt know this address, i see the that his addresses are listed in the Spamdefense Logs I cant add a single emailadress to the whitelist, only a complete domain..thats a bit dangerous with gmail.com Link to comment Share on other sites More sharing options...
Solution Jim M Posted February 7, 2022 Solution Share Posted February 7, 2022 9 minutes ago, Matthijs Leussink said: no, the system doesnt know this address, i see the that his addresses are listed in the Spamdefense Logs I cant add a single emailadress to the whitelist, only a complete domain..thats a bit dangerous with gmail.com Can always manually register them or temporarily disable the spam defense system. Link to comment Share on other sites More sharing options...
Matthijs Leussink Posted February 8, 2022 Author Share Posted February 8, 2022 DONE, that worked for me, disable the defense system temporarely Link to comment Share on other sites More sharing options...
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