Commerce, Support Request not linking to associated product

[Richard Arch]

Hi

I believe I've found a bug, can someone check/confirm?

Store Products with "Show 'Submit Support Request' button" enabled are not automatically linked. 
"This will link the customer to the form to submit a support request with the purchase selected as the associated purchase."

 

[Marc Stridgen]

Please could you provide me with an example so I can take a look for you?

[Richard Arch]

Hi Marc

Not sure how I can show you an example but here are the basic steps to repeat the error.

ACP: Commerce > Store > Products 
Add a product to the store and enable "Show 'Submit Support Request' button"

Buy the product
Go to Manage Purchases, then click Manage button for the product
Click Get Support, complete the form and Save

ACP: Commerce > Support > Support Request
Open the support request, check if product has been associated - This fails for me

 

Edited January 4, 2022 by Richard Arch
Fix spelling

[Marc Stridgen]

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

[Andy Millne]

Please make sure you have enabled the support department setting to allow associated products.

I have submitted a change to make this more clear when enabling the Show submit support request button.

[Richard Arch]

Hi Andy

Yes, spot on.  Once I had associated the products with the department it works.  Thanks for your assistance.