Jai Haze Posted November 21, 2021 Share Posted November 21, 2021 Is it normal to have priority support and cannot create a support ticket? Whats the purpose of paying the 600 dollars? Link to comment Share on other sites More sharing options...
Jim M Posted November 21, 2021 Share Posted November 21, 2021 Support tickets can be filed in Client Area -> Manage Purchases -> click your license-> Support Requests. You can also post your issue here 🙂 Link to comment Share on other sites More sharing options...
Jai Haze Posted November 23, 2021 Author Share Posted November 23, 2021 I cannot, look at the screenshot. My account is locked in a weird loop. But I have priority support. I need help with some files and cannot get even a support ticket. If I am paying why wouldnt it let create a ticket Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 23, 2021 Solution Share Posted November 23, 2021 8 hours ago, Jai Haze said: I cannot, look at the screenshot. My account is locked in a weird loop. But I have priority support. I need help with some files and cannot get even a support ticket. If I am paying why wouldnt it let create a ticket I have created a ticket for you on this so that we can take a look and get this resolved Link to comment Share on other sites More sharing options...
Jai Haze Posted November 23, 2021 Author Share Posted November 23, 2021 7 hours ago, Marc Stridgen said: I have created a ticket for you on this so that we can take a look and get this resolved Thank You Link to comment Share on other sites More sharing options...
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