Dexter_X Posted November 14, 2021 Share Posted November 14, 2021 (edited) Hi, it seems I'm having a problem it is supposed to have been already solved : sometimes, when a user wins an achievement rule where the user shall receive points and a badge, the user only gets the points but not the badge. Last time it occurred it was linked to a notification error that raises an exception making the badge award to be loss. Now I've - again - the exact same behavior. So please, can you solve it once for all ? That's certainly generating a lot of inconsistencies in our rules system and considering it is still not possible to adjust automatically awarded badges by giving them manually it is just not functional... @Matt ? (i've updated my production site access in the client area and I can provide you at least one user profile where it has recently happen in my community) Edited November 14, 2021 by Dexter_X Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 15, 2021 Share Posted November 15, 2021 If you could provide that user, we can take a look for you and see whats happening. Add that name to your notes on access details if you would rather provide privately Link to comment Share on other sites More sharing options...
Management Matt Posted November 15, 2021 Management Share Posted November 15, 2021 I've re-opened an older ticket @Dexter_X if you want to add any information in there, please do so. I'll check it out today. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Dexter_X Posted November 15, 2021 Author Share Posted November 15, 2021 Hi all, thankyou for your answer and for reopening that ticket. Matt 1 Link to comment Share on other sites More sharing options...
Dexter_X Posted November 15, 2021 Author Share Posted November 15, 2021 I've sent you both the informations through PM. Matt and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
Management Matt Posted November 15, 2021 Management Share Posted November 15, 2021 Great, thanks! Link to comment Share on other sites More sharing options...
Dexter_X Posted November 18, 2021 Author Share Posted November 18, 2021 Hello, any news ? Link to comment Share on other sites More sharing options...
Management Solution Matt Posted November 19, 2021 Management Solution Share Posted November 19, 2021 Just replied to the open ticket, but it's all fixed. Dexter_X 1 Link to comment Share on other sites More sharing options...
Dexter_X Posted November 19, 2021 Author Share Posted November 19, 2021 Thankyou very much ! Link to comment Share on other sites More sharing options...
Recommended Posts