Hi, it seems I'm having a problem it is supposed to have been already solved : sometimes, when a user wins an achievement rule where the user shall receive points and a badge, the user only gets the points but not the badge. Last time it occurred it was linked to a notification error that raises an exception making the badge award to be loss.

Now I've - again - the exact same behavior. So please, can you solve it once for all ? That's certainly generating a lot of inconsistencies in our rules system and considering it is still not possible to adjust automatically awarded badges by giving them manually it is just not functional...

@Matt ?

(i've updated my production site access in the client area and I can provide you at least one user profile where it has recently happen in my community)

Edited November 14, 20213 yr by Dexter_X

If you could provide that user, we can take a look for you and see whats happening. Add that name to your notes on access details if you would rather provide privately

I've re-opened an older ticket @Dexter_X if you want to add any information in there, please do so. I'll check it out today.

Hi all, thankyou for your answer and for reopening that ticket.

 

I've sent you both the informations through PM.

Great, thanks!

Hello, any news ?

Just replied to the open ticket, but it's all fixed.

Thankyou very much !