Cloud9 Posted October 14, 2021 Posted October 14, 2021 (edited) We moved from a dedicated server to the IPS cloud hosting, our forums not the busiest yet members are now complaining that its slow and hangs, sometimes the header doesnt load and sometimes the page half loads, hangs and then after a second or so the rest loads, quite a lot of members (most) have said its slow on the new server and hangs Can IPS take a looks as its quite bad compared to the old dedicated server we moved from Also second query - Piping on the email supports - is this all pre-set up ? Edited October 14, 2021 by BookSeller
Jim M Posted October 14, 2021 Posted October 14, 2021 Are you having any issues with anything in specific? Are you seeing these issues right now? Viewing your community as a logged in user, I am not seeing any issues. In fact, pages are loading quite quickly, if not borderline immediate for myself on and off our VPN. If you are able to provide us an action or user's display name that we can take a look at, we can certainly look at this further though.
Cloud9 Posted October 14, 2021 Author Posted October 14, 2021 Yes seeing it right now, been like it all evening - inc other users What help will a users display name be and what do you mean by action ?
Marc Posted October 15, 2021 Posted October 15, 2021 By action, my colleague is asking what the user us doing at the time they see the lag in speed on your site. Also, it woul dbe helpful to know the name of the person reporting as we can log in as that person. If you dont want to give that name here, then feel free to message that to me if needed
Management Charles Posted October 15, 2021 Management Posted October 15, 2021 We have not been having any platform issues reported by other clients. If you would provide some more information on what your users are doing or experiencing, we would be happy to look into it.
Cloud9 Posted October 15, 2021 Author Posted October 15, 2021 (edited) @Marc Stridgen Sent you a message Actions are Forum home page loading View New content Clicking on a page to view (ie forum topic) Edited October 15, 2021 by BookSeller
Management Charles Posted October 15, 2021 Management Posted October 15, 2021 One of your users on Firefox posted about a slow script warning. Can you please ask them to post a screenshot of their JavaScript console when they get that?
Marc Posted October 15, 2021 Posted October 15, 2021 While I dont think its related, I have ensured all patches are run for you on the site. There doesnt seem to be anything specific to the user you messaged me with. I see there is a very short delay on view new content while it fetches data, but nothing I would see as being wildly slow. If we could have an idea what we are seeing as slow there, that may indicate if we are seeing the same thing or not. Other than that, if you could obtain the information mentioned by Charles above, that would be helpful
Cloud9 Posted October 15, 2021 Author Posted October 15, 2021 I have just checked Firefox and Safari with the java console and I dont get any errors - the user mentioned probably has an old windows 3 pc with an old Firefox However even with no errors im still getting half a page load up and then it stops, hangs, then loads the rest of the page I can do a video if that helps later this evening I have also asked the user for a screen shot of his java console errors
Management Charles Posted October 15, 2021 Management Posted October 15, 2021 Yes, a video would be great. We are not seeing any problems clicking around your site 🙂 Marc 1
Cloud9 Posted October 16, 2021 Author Posted October 16, 2021 @Marc Stridgen They have posted the java console - although I dont think thats related - they have other issues nothing to do with the forum @Marc Stridgen I have doen a couple of screen recordings - 28mb each - how do I get them to you ? Its faster this morning but still has a half page load on view new content then after perhaps half a second the rest loads - quite distinctive as there is just white space below
Marc Posted October 16, 2021 Posted October 16, 2021 I have created a ticket you will have just had notification on. Please respond to that notification with those videos attached
Cloud9 Posted October 16, 2021 Author Posted October 16, 2021 @Marc Stridgen I cant as I dont have access to that particular email account - so wont get the mail......
Jim M Posted October 16, 2021 Posted October 16, 2021 18 minutes ago, BookSeller said: @Marc Stridgen I cant as I dont have access to that particular email account - so wont get the mail...... Please update your email address on file in the Client Area and we can re-send.
Cloud9 Posted October 16, 2021 Author Posted October 16, 2021 Its the correct email - I just dont have access at the weekend - ill get the video emailed over Monday morning On a side note - our advertisements were disabled and the lagging is still apparent, one member has reported he thinks its getting worse - I have asked him to clarify exactly what and where etc
Cloud9 Posted October 18, 2021 Author Posted October 18, 2021 You should get 3 videos today and a waterfall has file on safari - one of the videos uses the ips default theme - no edits - no logo - vanilla - still slow with a break in page loads Members complaining its the same on iPhone and pad as well with the laggy loading of view new content (see thread on our forum already pm'd a week or so ago)
Marc Posted October 18, 2021 Posted October 18, 2021 No problem. We can take a look on the ticket once we have those
Cloud9 Posted October 20, 2021 Author Posted October 20, 2021 Hi, is there an update on this please? I did email reply back to your colleague asking how do we send the videos to you, as they're too big for email, but I never got a reply? Many thanks IveLeft... 1
Marc Posted October 20, 2021 Posted October 20, 2021 I did actually respond to that. You would add the links to wherever you have uploaded those videos. You would not send them directly on email I have just responded to that ticket for you, as it seems you must have asked that on another ticket. I do remember responding, but its not actually on this ticket. Nor is the question itself
Cloud9 Posted October 21, 2021 Author Posted October 21, 2021 (edited) DELETED Edited October 23, 2021 by BookSeller
Marc Posted October 22, 2021 Posted October 22, 2021 Sorry do you have another format you can upload these in. Unfortunately there is an open bug with mov files at present.
Cloud9 Posted October 25, 2021 Author Posted October 25, 2021 I have emailed you a wetransfer link to view them, many thanks.
IveLeft... Posted October 25, 2021 Posted October 25, 2021 On 10/22/2021 at 3:09 PM, Marc Stridgen said: Sorry do you have another format you can upload these in. Unfortunately there is an open bug with mov files at present. @Marc Stridgen can you link me to the bug please ?
Marc Posted October 25, 2021 Posted October 25, 2021 5 minutes ago, Muddy Boots said: @Marc Stridgen can you link me to the bug please ? We do not have a public bug tracker available to link you to unfortunately. This is an internal tracker.
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