socceronly Posted October 14, 2021 Posted October 14, 2021 I have a lot of people telling me that the system can't ship to their address. All within Canada. I've tried wiping the shipping rates, rebuilding the product.... Any ideas what might cause this? Thanks JM
Marc Posted October 14, 2021 Posted October 14, 2021 I have created a new ticket for this for you, since it involves peoples addresses. We can take a look for you there
socceronly Posted October 14, 2021 Author Posted October 14, 2021 I just noticed EasyPost was enabled. I disabled it and will get some of these people to try again. Thanks for creating the ticket. JM
Marc Posted October 14, 2021 Posted October 14, 2021 Also ensure you are updated, and any optional patches are applied
Marc Posted October 18, 2021 Posted October 18, 2021 Did you manage to resolve this once you sorted the bits on your easypost setup?
socceronly Posted October 19, 2021 Author Posted October 19, 2021 (edited) On 10/18/2021 at 11:56 AM, Marc Stridgen said: Did you manage to resolve this once you sorted the bits on your easypost setup? No we are still getting the same issue. Others are still able to buy the item, but it's not clear how many it is failing for. Enough to get posts on forum,FB,Twitter,email... ect... I eliminated all shipping methods and simply incorporated it into the price of the scarf. It is this item https://www.thevoyageurs.org/store/product/30-25th-anniversary-scarf/ Thanks JM Edited October 19, 2021 by socceronly
Jim M Posted October 19, 2021 Posted October 19, 2021 10 minutes ago, socceronly said: No we are still getting the same issue. Others are still able to buy the item, but it's not clear how many it is failing for. Enough to get posts on forum,FB,Twitter,email... ect... I eliminated all shipping methods and simply incorporated it into the price of the scarf. It is this item https://www.thevoyageurs.org/store/product/30-25th-anniversary-scarf/ Thanks JM Looking at that product's settings, I did see that physical was still checked but as you have no shipping options setup anymore it displayed none. Additionally, you did not have a payment method selected for that product so I selected one as well. Could you please let us know if you're still having issues after these changes?
socceronly Posted October 19, 2021 Author Posted October 19, 2021 1 minute ago, Jim M said: Looking at that product's settings, I did see that physical was still checked but as you have no shipping options setup anymore it displayed none. Additionally, you did not have a payment method selected for that product so I selected one as well. Could you please let us know if you're still having issues after these changes? The trouble with the shipping rules I find, is getting it right in Canada. For example a single scarf to $3 to send, two scarves is $19. So it is better to have the price included and ship them all separately. I banged my head on the wall of shipping rates and no matter what I did it always said it was invalid or didn't cover all possible situations. I'll have another go at it. Not sure why the payment method was not selected. Thanks for fixing that. I'll see if people still have problems Thanks Jamie
socceronly Posted October 20, 2021 Author Posted October 20, 2021 Here is a screen shot of one of the people who just tried it. Also the person with this screen shot tried on three different browsers and mobile.
Marc Posted October 20, 2021 Posted October 20, 2021 You don't actually have any shipping methods set up. So at present there are indeed no shipping methods for the user to select. Easypost isnt switched on, and there isnt any shipping rates set up
socceronly Posted October 20, 2021 Author Posted October 20, 2021 5 hours ago, Marc Stridgen said: You don't actually have any shipping methods set up. So at present there are indeed no shipping methods for the user to select. Easypost isnt switched on, and there isnt any shipping rates set up I eliminated them and incorporated it into the price because I thought it was the issue. We had the issue with the shipping methods. I'll try it again. Thanks, JM
Marc Posted October 20, 2021 Posted October 20, 2021 No problem. You must have at least one shipping method available if its an item that needs to be shipped John de Belle 1
Solution socceronly Posted October 20, 2021 Author Solution Posted October 20, 2021 3 minutes ago, Marc Stridgen said: No problem. You must have at least one shipping method available if its an item that needs to be shipped Ah, ok. I just started chopping things out in an attempt to fix it before posting here. I set it "any" to "any" and zero. See if that works. Thanks Marc. Jamie
Marc Posted October 20, 2021 Posted October 20, 2021 No problem, Jamie. Hope thats sorts it for you. Please do let us know
socceronly Posted October 21, 2021 Author Posted October 21, 2021 (edited) Yeah, I think it was my dork maneuvers that made it worse. Thanks for the help! Jamie Edited October 21, 2021 by socceronly
John de Belle Posted November 12, 2021 Posted November 12, 2021 Nice advice Marc, was setting up a shop on our website and encountered same issue. As soon as shipping method was set and configured, orders were able to process fully. Marc 1
Marc Posted November 15, 2021 Posted November 15, 2021 On 11/12/2021 at 9:35 PM, John de Belle said: Nice advice Marc, was setting up a shop on our website and encountered same issue. As soon as shipping method was set and configured, orders were able to process fully. Glad to hear this has helped you get your site working correctly
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