Issue: no audio alert with notifications

[Gabriel Torres]

Hi all,

Since our upgrade to 4.6 series, the audio beep that was generated when we received a notification while online in our community is now gone. A few users confirmed that this is happening with them as well.

The first question I need to ask is if this is something that is happening in all installs, or it is an issue specific to our install. Could you guys confirm this for me?

Thanks a lot! 🙂

Gabe.

[Gabriel Torres]

Just a follow-up, the support team informed me that this option was removed from 4.6+. I am opening a new topic suggesting them to put this back in place! LOL

[Stuart Silvester]

We were seeing reports that having the support for audio would keep browsers/devices awake and not allow them to sleep regardless of whether the end-user had sounds enabled or not.

In addition to that, Browsers are getting much stricter about what can play/trigger a sound and in many cases it no longer worked.

You can (except iOS/Safari) use push notifications instead now and allow them to make a noise on your device.

[Gabriel Torres]

Thanks @Stuart Silvester. I haven't been able to get the push notifications working since the upgrade, though, but this is a different issue altogether that I have to find time to debug it.