Chris027 Posted May 7, 2021 Share Posted May 7, 2021 Hi Guys, I lock down my adminPC to specific IP addresses. Is there a list of IPS support IP addresses, from which IPS would access my site, that I can add to the allowed list or do I need to disable this rule when I open a support ticket? Link to comment Share on other sites More sharing options...
Linux-Is-Best Posted May 8, 2021 Share Posted May 8, 2021 (edited) 20 hours ago, Chris027 said: Hi Guys, I lock down my adminPC to specific IP addresses. Is there a list of IPS support IP addresses from which IPS would access my site that I can add to the allowed list, or do I need to disable this rule when I open a support ticket? Hello @Chris027 While I am not a member of the Invision staff, I do have an answer. First, let me say, I think it is wonderful that you have taken such a proactive, conscious step in keeping your community safe and secure. But to answer your question, Invision, like many other internet-based companies, occasionally does have their employees work remotely (this is especially true during COVID-19). As a result, it would be best to disable the IP Address whitelist temporarily when asking for support. Edited May 8, 2021 by Linux-Is-Best Link to comment Share on other sites More sharing options...
Daniel F Posted May 8, 2021 Share Posted May 8, 2021 We’ll mention the IP address in the support request once it gets necessary:) Chris027 1 Link to comment Share on other sites More sharing options...
xtech Posted May 8, 2021 Share Posted May 8, 2021 (edited) One of my servers was accessed from 144.202.11.32 (US/United States/144.202.11.32.vultr.com) Is that IPS? I had a support ticket... i asked if this IP was you in the client area but nobody replies. I don't know if this is legit or hacking. Edited May 8, 2021 by xtech Link to comment Share on other sites More sharing options...
Feneroin Posted May 8, 2021 Share Posted May 8, 2021 1 hour ago, xtech said: One of my servers was accessed from 144.202.11.32 (US/United States/144.202.11.32.vultr.com) Is that IPS? I had a support ticket... i asked if this IP was you in the client area but nobody replies. I don't know if this is legit or hacking. I don't think it's Ips. https://whatismyipaddress.com/ip/144.202.11.32 Link to comment Share on other sites More sharing options...
xtech Posted May 8, 2021 Share Posted May 8, 2021 Yup, IPS confirmed it was theirs... Link to comment Share on other sites More sharing options...
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