need help about this error

[Black Zero]

hello friends

im showing some pages see this error 

 

[[Template nexus/front/clients/purchase is throwinn error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

 

im already useing support tool and desable all plagins and applications etc , but this error not solve , any body tell me about this ??

 

 

 

[Adriano Faria]

Show us the log error in your ACP.

[Black Zero]

19 minutes ago, Adriano Faria said:

Show us the log error in your ACP.

Error: ErrorException: template_store_missing in /home/urdu/public_html/system/Theme/Theme.php:825
Stack trace:
#0 /home/urdu/public_html/applications/downloads/extensions/nexus/Item/File.php(93): IPS\_Theme->getTemplate('nexus', 'downloads')
#1 /home/urdu/public_html/applications/nexus/sources/Purchase/Purchase.php(840): IPS\downloads\extensions\nexus\Item\_File::clientAreaPage(Object(IPS\nexus\Purchase))
#2 /home/urdu/public_html/datastore/template_12_6c511ec75446d778c3bc465628a86761_clients.php(3642): IPS\nexus\_Purchase->clientAreaPage()
#3 /home/urdu/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_nexus_front_clients->purchase(Object(IPS\nexus\Purchase))
#4 /home/urdu/public_html/applications/nexus/modules/front/clients/purchases.php(109): IPS\Theme\_SandboxedTemplate->__call('purchase', Array)
#5 /home/urdu/public_html/system/Dispatcher/Controller.php(85): IPS\nexus\modules\front\clients\_purchases->view()
#6 /home/urdu/public_html/applications/nexus/modules/front/clients/purchases.php(72): IPS\Dispatcher\_Controller->execute()
#7 /home/urdu/public_html/system/Dispatcher/Dispatcher.php(152): IPS\nexus\modules\front\clients\_purchases->execute()
#8 /home/urdu/public_html/index.php(13): IPS\_Dispatcher->run()
#9 {main} in /home/urdu/public_html/system/Theme/SandboxedTemplate.php:65
Stack trace:
#0 /home/urdu/public_html/applications/nexus/modules/front/clients/purchases.php(109): IPS\Theme\_SandboxedTemplate->__call('purchase', Array)
#1 /home/urdu/public_html/system/Dispatcher/Controller.php(85): IPS\nexus\modules\front\clients\_purchases->view()
#2 /home/urdu/public_html/applications/nexus/modules/front/clients/purchases.php(72): IPS\Dispatcher\_Controller->execute()
#3 /home/urdu/public_html/system/Dispatcher/Dispatcher.php(152): IPS\nexus\modules\front\clients\_purchases->execute()
#4 /home/urdu/public_html/index.php(13): IPS\_Dispatcher->run()
#5 {main}

 

There was an error communicating with the gateway to retrieve information about the Billing Agreement./admin/?adsess=ff7ef48b6e9c748458a6b6a657c084a9&ap…	Administrator	04/19/2020 12:56 AM
4X320/9	There was an error communicating with the gateway to retrieve information about the Billing Agreement.

Edited April 19, 2020 by Guru Samrat

[Adriano Faria]

It’s missing a template. If you already ran the support tool and it didn’t fix it, then I would submit a ticket to IPS.

[bfarber]

Did you remove Downloads by chance? It seems like you are attempting to view a purchase of a file in Downloads but the templates can't be found.

[Black Zero]

3 hours ago, bfarber said:

Did you remove Downloads by chance? It seems like you are attempting to view a purchase of a file in Downloads but the templates can't be found.

ok thanks , not remove but just disabled , becoze i'm not use downloads app , after re enable and probm solved , 

Edited April 20, 2020 by Guru Samrat