This is the support/feedback/etc. topic for

 

 

Hi When do you start to selling again? I am waiting...

Should be available again!

 

Hey @rebraf,

A bug in EDC which needs remedying:

I am trying to set up a drip campaign which begins when a member purchases a product or a selection of products.  All well and good - however, I find that when I check the Product Purchased option and access the Products drop-down menu, the list includes every single product I've ever created in Commerce, whether they're current or deleted years ago - including tests from a couple of years back and custom invoices I created for individual clients!  So obviously this list needs to reflect current products only.

Thanks!

To confirm, if you go to send a bulk mail and use the filter for "has purchased product ..." do you see the same issue there? Just want to be sure this will resolve your concern before I adjust the behavior.

Uploading a new version now that should address the concern.

Those are interesting use cases.

Running custom PHP, specifically, is not very complicated. The rest would require a bit more time and energy investment.

I would be interested in seeing if anyone else has a need or use for those suggested additions.

I don't think I'd advocate for automated changes based on what is being brought up, but I wouldn't be opposed to some additional options on the campaigns.

• Allow more than one instance of this campaign
• Automatically cancel this campaign if purchase/subscription is cancelled

That first option would have to be implemented very carefully. The reason it behaves the way it does presently, as I recall, is because if you set a campaign to initiate when a user reaches 10 posts or whatever, you definitely wouldn't want the campaign to fire at 10 posts...and 11 posts...and 12 posts...and so on.

 

Quick question about this tool @rebraf

I have Commerce with several products. When purchased, users will receive a detailed email send by ACP and Commerce.

What happens if a user purchases one of these products and I've created a series of drip emails for a new product purchase? Will the first email be duplicated? 

1. The email sent by ACP
2. The email sent by Drip

Would I have to disable the emails sent by ACP in the product's page?

Thanks

This application works independently from any other functionality you may be using (within Invision, or third party addons), so if you have configured your Commerce installation to send a custom email when a user purchases a product and you configure the drip campaigns application to send a series of emails when a user purchases a product, indeed they'd get both sets.

You have two basic options:

1. Set your first email in the drip campaign series to wait a period of time. The commerce email would go out right away, and then the drip campaign could start (for example) 3 days later. It depends on your intended use case if this would be the ideal approach, but it's certainly doable.
2. Disable Commerce sending any custom emails after purchase and roll that into the drip campaign instead.

 

@rebraf Is there a possibility to add a trigger when a user downloads a specific file? That would be great. There are times when you want members to download a file or an ebook in the downloads module. It would be great to have campaigns for the Downloads as well.

Thanks

The obvious answer is "Yes" because just about anything is possible, but it's a bit tricky. If you asked "can you add a trigger when a user downloads any file", that would be something that could be put together pretty easily, but when you want to restrict to specific files there needs to be a way for you to specify which one, and there's no real simple method within Invision to choose specific content items (only specific nodes). 

 

Another idea.

What if we wanted to toggle on/off one of the steps in the drip campaign? I can't see a place to pause one of the steps, only edit it, clone it and delete it.

I may not want to delete it, just pause it because I want to edit it or I want to try another step without deleting the one I had created. At the moment. the only way to not send one of the steps is by eliminating it completely from the campaign.

Thanks a lot.

Not a bad idea, however it would need some testing. My fear is that a user could end up with getting steps duplicated (i.e. receive the same email from the campaign twice) if they were on a campaign that had a step paused and then that step is later re-enabled, but I'm sure this could be worked around. I'll think on it some.

Is this a feature anyone else has a need for?

 

@rebraf I have a couple of questions for you regarding the Drip Campaigns. Sorry if they are dummy questions, I just can't figure out how to do this.

1. How can I assign a specific member to a campaign? I can see the Assign Members option within the campaign but it doesn't allow me to assign a single member
2. How can I remove a specific member from a campaign?
3. Is there a way to add/remove a member to/from a campaign from the user's profile in ACP? I can't see the option

It would be great that this could be done. I have a few cases where I want to assign specific users to the campaigns or even remove them. But I can't figure it out.

Thanks a lot.

Pull up the member in the ACP and scroll down on the bottom left hand column. You can add members to campaigns, restart campaigns, and remove members from campaigns (that have not yet ended).

Videos do not work in email (most email clients do not allow them) and so Invision strips videos out of emails. This has nothing to do with the drip campaign application itself I'm afraid.

The only way to "test" the campaign would be to assign it to yourself in the ACP manually.

Generally speaking, images in emails should work. Are you attaching them in the email? Remotely linking to them? Do they not display in any email clients at all?

Testing an individual step is not a bad idea. I'll note that for a future version.

Can you download the raw email (how you do this varies between email clients) and send it to me in a PM? Note that I'm not talking about exporting the email as a pdf or anything like that, but downloading the original email with email headers.

On the surface it seems right from your screenshot. I assume you are looking at user that has changed from New Member to Member (after the campaign was created) and they did not have the campaign assigned? You may need to send me a PM with your ACP login details and an example member to look at in order for me to take a closer look.

As mentioned above, you'll need to send me a PM with ACP details so I can investigate. I am unsure from the screenshot alone why it wouldn't be working as you expect.

(B) already exists, so if you move a user to another group when he purchases, you can already accomplish this (and if you don't, you could always set up a new secondary group that you mover users which will accomplish this).

I updated my installation to 4.7.2 and ran the compatibility scanner and only one application (not in the marketplace) is being flagged. I suspect the compatibility scanner isn't running correctly for some reason since it is throwing errors at the code level.

Can you tell me what the compatibility scanner (on the support tool) is saying about this application isn't compatible? I've gone through and looked at all the hooks and I don't see any that should be triggering a warning off the top of my head.

 

Brandon got his license expired at the moment, so his files aren't available to be purchased.

This is one of the major reasons we are having to migrate away from invision community after using them since the early 2000's.

We will not be renewing any licences for the foreseeable future.

The new plugin developer restrictions and rules are stopping developers offering new products like in the past.

The steep increase in renewal costs and lack of new apps and plugins are to name another two reasons.

This section used to be buzzing but it's like a graveyard now - Highest Rated Submitters

That in itself should tell a story.

Maybe one day if things could return to the good old days, we will return and renew a licence or two plus all of the plugins and app licences.

Hopefully invision community will have it's Ouroboros moment and have a rebirth, as it has been our number one choice for a CMS as said, since the early 2000s.

 

This is one of the major reasons we are having to migrate away from invision community after using them since the early 2000's.

We will not be renewing any licences for the foreseeable future.

The new plugin developer restrictions and rules are stopping developers offering new products like in the past.

The steep increase in renewal costs and lack of new apps and plugins are to name another two reasons.

This section used to be buzzing but it's like a graveyard now - Highest Rated Submitters

That in itself should tell a story.

Maybe one day if things could return to the good old days, we will return and renew a licence or two plus all of the plugins and app licences.

Hopefully invision community will have it's Ouroboros moment and have a rebirth, as it has been our number one choice for a CMS as said, since the early 2000s.

Could you perhaps offer your apps via a third party website and we just install/maintain them as "Custom" and not via marketplace. I am seeing many developers moving this way.

It would prevent many of us who have invested in this (and other) apps from being essentially now orphaned.

Edited March 30, 20232 yr by Emediate

 

This is one of the major reasons we are having to migrate away from invision community after using them since the early 2000's.

We will not be renewing any licences for the foreseeable future.

The new plugin developer restrictions and rules are stopping developers offering new products like in the past.

The steep increase in renewal costs and lack of new apps and plugins are to name another two reasons.

This section used to be buzzing but it's like a graveyard now - Highest Rated Submitters

That in itself should tell a story.

Maybe one day if things could return to the good old days, we will return and renew a licence or two plus all of the plugins and app licences.

Hopefully invision community will have it's Ouroboros moment and have a rebirth, as it has been our number one choice for a CMS as said, since the early 2000s.

I guess that explains after coming back for almost a year I haven't seen anything new on here. That's a shame. It's always good to see new plugins being available. 

This is worrying...I spent a bit of time convincing myself to splash the cash on Email Drip Campaigns and have come to rely on it as it's a very important part of any business workflow.

I'd like to hear from @rebraf about the future of this app....?  Will development and updates continue into IPS 5?

Update: I did hear back from rebraf via PM - as his license has currently expired he is unable to reply to the support message.  He says he will continue support for Email Drip Campaigns through 4.x but will have to evaluate the situation as 5.x approaches, depending on Invision's plans and the subsequent changes which may need to be made.

So stay tuned, I guess.