Avatars disappeared

[Steve Bullman]

Hi guys

I have an odd problem on my site. Default avatars have disappeared. This seemed to be the default IPS ones as far as I can tell. I have had my developer look into it as initially we believed it to me an AWS issue.

The avatars in question all have a structure like this F_member_56164.png

However it hasn't seemed to effect all of them. Some are still showing. Any ideas why this would be happening? This started 3 days ago and to my knowledge no changes have been made on the site in that time that could effect this.

 

[Joel R]

Are you using Name 2 Avatar by @CodingJungle? 

If not, send in a support ticket.  

[Steve Bullman]

nope not using that plug in. Have sent in a support ticket also. Sometimes quicker to get an answer here though.

[CodingJungle]

they kinda look like they are there, just flattened. they switched to svg for default avatars a couple versions ago, i wonder if you have a css conflict? 

[bfarber]

We no longer generate default letter profile photos - we use SVG and output specific HTML at run time. So, to that end, there shouldn't be any files on disk and the upgrade routine (or a post-upgrade background task, more specifically) should be deleting the files on disk.

I would double check on the default theme, but otherwise we'll look via the ticket.

[Steve Bullman]

Yeah just had a reply on the ticket thanks @bfarber and looks like an IPS upgrade will hopefully fix this.

8 minutes ago, Steve Bullman said:

nope not using that plug in. Have sent in a support ticket also. Sometimes quicker to get an answer here though.

@Joel R seems I was wrong on this occassion 🙂