Convert forum post to support ticket

[+JReviews 7]

Hi,

I would like to make the following suggestion. When using both the core for forum functionality and the Commerce app for support tickets I find my self VERY often asking users to create a support ticket to follow  up on a forum post. It would be great if instead of doing that I could click a button and automatically generate a ticket for that specific forum post which allows us to easily follow up in private.

Thanks for listening.

Edited April 24, 2019 by JReviews

[+day_ 654]

Would actually be useful on this forum as well.

[+supernal 23]

22 hours ago, JReviews said:

Hi,

I would like to make the following suggestion. When using both the core for forum functionality and the Commerce app for support tickets I find my self VERY often asking users to create a support ticket to follow  up on a forum post. It would be great if instead of doing that I could click a button and automatically generate a ticket for that specific forum post which allows us to easily follow up in private.

Thanks for listening.

 

41 minutes ago, dayh said:

Would actually be useful on this forum as well.

What about something like the Database Tickets mod: https://invisioncommunity.com/files/file/9085-database-tickets/

+ the "copy to database" feature which already exists in the IPS software?

That way if someone makes a post you want to convert into a ticket, it's a few clicks away. It isn't quite a convert but may meet needs? 

[+Adriano Faria 12,608]

I'm working on a quick plugin... should be available today later or tomorrow in the morning:

 

[+JReviews 7]

@Adriano Faria That looks good! Let me know when its ready and I'll definitely be purchasing it.

[+Adriano Faria 12,608]

1 hour ago, JReviews said:

That looks good! Let me know when its ready and I'll definitely be purchasing it.

Submitted. Waiting for approval: https://invisioncommunity.com/files/file/9375-convert-post-to-ticket/

 

[+JReviews 7]

That was fast. If you can , please let us know when it's been approved.

[+Adriano Faria 12,608]

17 hours ago, JReviews said:

please let us know when it's been approved

It’s available:

 

[+JReviews 7]

Works great. Thank you very much! The only suggestion I have is to automatically include the link of the current post inside the ticket body so it can be used as reference for the ticket. This can be easily copied before clicking the button, but it's an extra step.

[+Adriano Faria 12,608]

I’ll add in next version. 👍

[+Adriano Faria 12,608]

40 minutes ago, JReviews said:

The only suggestion I have is to automatically include the link of the current post inside the ticket body so it can be used as reference for the ticket.

As it had only your purchase so far, there's no sense to wait for a new version. I just added a new setting:

The link:

Download again and update your install.

[+JReviews 7]

Thanks! Unfortunately it doesn't work on my end. I tried to update first and I can see the new setting. I saved it, but the link is not added like in your image. I also tried uninstalling it and re-installing, the setting is there, but it still doesn't work. Not a big deal for me, so take your time.

[+Adriano Faria 12,608]

The link will be added in NEW conversitions, not the ones you made before and it won't appear in the editor but will be added when creating the support request. See:

 

[+JReviews 7]

Oops, I was looking for the link in the editor before creating the ticket 🤦‍♂️ Thanks for clarifying how it works. 

[+Adriano Faria 12,608]

I think it's better to add it automatically than give the user the option to remove it from the content (in the editor). 🙂

[+JReviews 7]

Hi @Adriano Faria

I just realized that when converting the post to a ticket, an email is not sent to the user letting them know the ticket was created, in a similar way as it's done when a ticket is created manually. Is there any chance of making it work like this?

THanks

[+Adriano Faria 12,608]

2 minutes ago, JReviews said:

Hi @Adriano Faria

I just realized that when converting the post to a ticket, an email is not sent to the user letting them know the ticket was created, in a similar way as it's done when a ticket is created manually. Is there any chance of making it work like this?

THanks

Please, this resource has a support topic. Post on it.