ParkerPhoto Posted April 1, 2018 Share Posted April 1, 2018 I read that the gallery produces the EXIF information for photos. I'm using 4.3 beta and I'm not seeing any EXIF data displayed in the description or anywhere else after uploading. Or even in forum postings. Is there a setting in the AdminCP? I'm not seeing anything. Link to comment Share on other sites More sharing options...
Jim M Posted April 1, 2018 Share Posted April 1, 2018 Please check to see if your server has the exif php module installed. You can go to ACP > System > Support > System Check Link to comment Share on other sites More sharing options...
ParkerPhoto Posted April 1, 2018 Author Share Posted April 1, 2018 Hi Jim, Host has now installed the extension. Didn't realize this and didn't see anything in the docs. Unless I missed it? I've uploaded an image and its now showing some data. However, it's not showing the camera, iso, etc... Do I need to setup something else? Link to comment Share on other sites More sharing options...
Jim M Posted April 1, 2018 Share Posted April 1, 2018 Please ensure your camera supports the data you’re looking for. As well that the image has not been uploaded elsewhere, resized or modified in any manner as often programs will strip this information. Link to comment Share on other sites More sharing options...
ParkerPhoto Posted April 1, 2018 Author Share Posted April 1, 2018 My camera supports it. I'm a professional photographer. I can see all the exif data via Adobe Bridge, and Lightroom. Link to comment Share on other sites More sharing options...
vanderbroms Posted April 2, 2018 Share Posted April 2, 2018 Are you just using Bridge and Lightroom? Nothing else in between for proofing them before posting them online? Link to comment Share on other sites More sharing options...
ParkerPhoto Posted April 2, 2018 Author Share Posted April 2, 2018 1 hour ago, vanderbroms said: Are you just using Bridge and Lightroom? Nothing else in between for proofing them before posting them online? Yes, as you can see in my screenshot (previous post) the data is listed in Bridge. Link to comment Share on other sites More sharing options...
vanderbroms Posted April 2, 2018 Share Posted April 2, 2018 2 minutes ago, ParkerPhoto said: Yes, as you can see in my screenshot (previous post) the data is listed in Bridge. Just because you can read the EXIF-data locally doesn't automatically mean it will turn up on a website. You'd think it should but my experience is that some (what I presume most likely older) software/server settings etc. make it impossible to read the data even when you know it's there. I'd go back to the server people and double check if they set up everything accordingly. Link to comment Share on other sites More sharing options...
ParkerPhoto Posted April 2, 2018 Author Share Posted April 2, 2018 Ran another test with the community, a different domain (same server & same PHP file), and the same image uploaded (with exif data in the file). The following site shows the EXIF data is not there when uploaded to the Community Gallery and the second domain shows the EXIF data is present. http://exif.regex.info/exif.cgi Community gallery image; https://parkerphotographic.com/community/uploads/monthly_2018_04/large.Ann-Arbor-Wedding-Photographer-0032.jpg.0f488f1fc0cb5fc1e93f7f4f9b98a331.jpg Different domain (the same image uploaded); http://parkerphotographic.net/wp-content/uploads/2011/12/Ann-Arbor-Wedding-Photographer-0032.jpg Also, both domains are on the same server and the PHP file extensions are the same for each. Link to comment Share on other sites More sharing options...
vanderbroms Posted April 2, 2018 Share Posted April 2, 2018 Bug in the system? Link to comment Share on other sites More sharing options...
bfarber Posted April 2, 2018 Share Posted April 2, 2018 If you are having a problem with the EXIF data not being retrieved properly, I'd recommend submitting a ticket. The EXIF data you are showing looks to have been set by GD (e.g. PHP has already manipulated that file). Link to comment Share on other sites More sharing options...
ParkerPhoto Posted April 2, 2018 Author Share Posted April 2, 2018 2 hours ago, bfarber said: If you are having a problem with the EXIF data not being retrieved properly, I'd recommend submitting a ticket. The EXIF data you are showing looks to have been set by GD (e.g. PHP has already manipulated that file). 5 hours ago, vanderbroms said: Bug in the system? I submitted a bug report since the install is 4.3 beta. Couldn't send a support ticket because of that. Thanks! Link to comment Share on other sites More sharing options...
bfarber Posted April 2, 2018 Share Posted April 2, 2018 You could have....but I saw the bug report, duplicated the issue and just fixed it for the next release. Thanks. :) Link to comment Share on other sites More sharing options...
ParkerPhoto Posted April 2, 2018 Author Share Posted April 2, 2018 37 minutes ago, bfarber said: You could have....but I saw the bug report, duplicated the issue and just fixed it for the next release. Thanks. I just tried to submit a ticket again, via support in AdminCP, and get this... Am I not sending a support ticket in the right place? Also, I'm getting a lot of weird bugs just using this forum (in the last couple of hours). Should I add them here or create a new bug report? Link to comment Share on other sites More sharing options...
bfarber Posted April 3, 2018 Share Posted April 3, 2018 Ah, I understand. You can visit https://invisioncommunity.com/clientarea/ manually to submit a support ticket at any time. Use this option for betas (but only when we request you to submit a ticket about an issue). If you are encountering bugs using this forum, feel free to post them in the bug tracker with steps to reproduce. Link to comment Share on other sites More sharing options...
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