Commerce: Gateway Billing address issue.

[loccom]

I seem to have issue with Commerce. This has started happening when I have upgraded to the 4.2's

I have attached a screenshot that a member posted. 

I have seen quite a few of these and had many complaints about members not being able to pay due to an error with their address. But when i test this address it works for me.

It works for some and not others. We have lost loads of business because of it and I had to set up temporary forms and manually add them.

I have 5 set ups of Commerce, not all of them do it, but when I look at the set ups of them all they are identical.

So, any ideas what could cause this issue? it seems to me that paypal are rejecting the address?

I need some pointers where to check.

 

thanks

[loccom]

any staff?

[opentype]

It’s the peer to peer forum. For a staff answer, you need to open a support ticket through the client area or from your ACP. 

[Cyboman]

If you receive any official response, please let us know here about the problem investigation. Thanks.