Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
DewbackRidge Posted May 6, 2017 Posted May 6, 2017 Just updated to 4.1.19.3 yesterday. One of my users was having issues posting in a forum so I thought it would help. Didn't. In fact, I'm getting a 403 error (others are seeing the same issue, others are not): Forbidden You don't have permission to access /forums/index.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Ideas?
Barry Beckham Posted May 7, 2017 Posted May 7, 2017 I have exactly the same since the last update. So, how do I remove Cache or the Datastore directory?
SJ77 Posted May 7, 2017 Posted May 7, 2017 Go to ACP >support > something isn't working correctly and the first step clears the cache
DewbackRidge Posted May 9, 2017 Author Posted May 9, 2017 I did this and my users are still receiving that same error...
Adlago Posted May 9, 2017 Posted May 9, 2017 49 minutes ago, Brotherhalo said: I did this and my users are still receiving that same error... Check permissions for group members - in the main menu of forums applications.
SJ77 Posted May 9, 2017 Posted May 9, 2017 almost sounds like a server permission error. You didn't by chance do the upgrade from a phone did you?
DewbackRidge Posted May 10, 2017 Author Posted May 10, 2017 7 hours ago, superj707 said: almost sounds like a server permission error. You didn't by chance do the upgrade from a phone did you? Nope. Did it through the ACP... 11 hours ago, Adlago said: Check permissions for group members - in the main menu of forums applications. Permissions are (and have been) set to All
Adlago Posted May 10, 2017 Posted May 10, 2017 1 hour ago, Brotherhalo said: Nope. Did it through the ACP... Permissions are (and have been) set to All Remove all files in your root directory 'datastore' If the issue is not resolved, create ticket support in the client area
DewbackRidge Posted May 10, 2017 Author Posted May 10, 2017 10 hours ago, Adlago said: Remove all files in your root directory 'datastore' If the issue is not resolved, create ticket support in the client area Okay, that didn't help, but I think I'm starting to see a trend. When I try posting something that contains emoticons, html, or otherwise any special formatting, I get the error. If I remove said formatting, html, or emoticons, I can post. I have to see whether or not this is the same for other users...
Adlago Posted May 10, 2017 Posted May 10, 2017 2 minutes ago, Brotherhalo said: Okay, that didn't help, but I think I'm starting to see a trend. When I try posting something that contains emoticons, html, or otherwise any special formatting, I get the error. If I remove said formatting, html, or emoticons, I can post. I have to see whether or not this is the same for other users... Try a test with the default IPS theme.
DewbackRidge Posted May 10, 2017 Author Posted May 10, 2017 6 minutes ago, Adlago said: Try a test with the default IPS theme. I am using the default theme...
Adlago Posted May 10, 2017 Posted May 10, 2017 1 minute ago, Brotherhalo said: I am using the default theme... Upgrade 4.1.19.4 and test
Adlago Posted May 10, 2017 Posted May 10, 2017 I only think of a way that looks for your "needle in a pile of hay" - Share a test account from your community to make real tests. Or, as I have already advised you - create ticket support.
DewbackRidge Posted May 10, 2017 Author Posted May 10, 2017 I submitted a ticket last night. The reply wasn't very helpful: Hello, I would suggest contacting your hosting company regarding this issue, as something is blocking you there. Its likely you have mod_security, varnish, or securi installed which is causing issues with your site. Kind Regards, Marc Stridgen
Adlago Posted May 10, 2017 Posted May 10, 2017 18 minutes ago, Brotherhalo said: I submitted a ticket last night. The reply wasn't very helpful: Make a test - remove the htaccess file and test without
Simon Woods Posted May 10, 2017 Posted May 10, 2017 36 minutes ago, Brotherhalo said: I submitted a ticket last night. The reply wasn't very helpful: Hello, I would suggest contacting your hosting company regarding this issue, as something is blocking you there. Its likely you have mod_security, varnish, or securi installed which is causing issues with your site. Kind Regards, Marc Stridgen Hang on, they've let you know it is best to talk to your host and given you what seems the likely source of the issue, which is information you can give to the host. That is helpful.
Donkerrood Posted May 10, 2017 Posted May 10, 2017 Are you on your own server? Do you have Opcache enabled in combination with PHP 7.1.4 latest update? This is an IPS known bug. Try disabling the Opcache module on your server. It took me (with help of IPS) two days to hunt down this bug. It disabled posting for my members, while I still could post, and brought my CPU load to 100%
Daddy Posted May 11, 2017 Posted May 11, 2017 Assuming by the lack of OP replies this issue is resolved?
Subseven Posted May 16, 2017 Posted May 16, 2017 On 5/10/2017 at 6:52 PM, Donkerrood said: Are you on your own server? Do you have Opcache enabled in combination with PHP 7.1.4 latest update? This is an IPS known bug. Try disabling the Opcache module on your server. It took me (with help of IPS) two days to hunt down this bug. It disabled posting for my members, while I still could post, and brought my CPU load to 100% I was just instructed to do the same thing finally. They also told me it will be fixed in 4.2. I just called my hose and told them to disable it. Crossing my fingers!
DewbackRidge Posted May 18, 2017 Author Posted May 18, 2017 Sorry guys, haven't had a chance to get back to this for a short bit, but looking at it now. Will let you know results of modifying .htaccess... Oh, and I'm not running PHP 7.1.4. I'm using hostrocket as my hosting provider and I have selected version 7.0 for PHP with opcache disabled...
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