Hi

Just wondering if you could add a notes section in there for any relevant notes about accessing sites etc. It would be useful for more complex scenarios and saves entering extra stuff in tickets.

Cheers

Sure, I've added a notes field. Please note (heh), however, we require relatively straight-forward access in order to provide support... so we unfortunately can't get into things like "edit your hosts file to point this IP to this domain, upload a key to your computer then call 877-555-5555 and tell Victor, the man who answers the phone "I'd like an order of chicken pad thai, medium spice, no sprouts... large cherry coke" -- he will in turn give you a code that's valid for 7 seconds." Ain't nobody got time for that, am I right?  

It is very helpful to know if you're using a specific caching engine, if you're using a funky series of path configuration and redirects, that sort of thing. Thanks for the thought!