January 13, 2017 in Feedback
Just wondering if you could add a notes section in there for any relevant notes about accessing sites etc. It would be useful for more complex scenarios and saves entering extra stuff in tickets.
Sure, I've added a notes field. Please note (heh), however, we require relatively straight-forward access in order to provide support... so we unfortunately can't get into things like "edit your hosts file to point this IP to this domain, upload a key to your computer then call 877-555-5555 and tell Victor, the man who answers the phone "I'd like an order of chicken pad thai, medium spice, no sprouts... large cherry coke" -- he will in turn give you a code that's valid for 7 seconds." Ain't nobody got time for that, am I right?
It is very helpful to know if you're using a specific caching engine, if you're using a funky series of path configuration and redirects, that sort of thing. Thanks for the thought!
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