MSUKForum Posted April 8, 2016 Share Posted April 8, 2016 When a user has purchased a subscription package and it expires, if they try to add it to their basket they get this message: Quote Sorry, there is a problem You are only allowed to purchase one of this product, and you have already done so. Error code: 1X247/1 I understand this as they must pay through the invoice but it would be a lot better if this screen redirects to the payments for invoice renewal, instead of an error that is confusing to the user. Link to comment Share on other sites More sharing options...
Netherlord Posted September 11, 2017 Share Posted September 11, 2017 Can something be done about this? I have members who want subscriptions and cannot purchase! Link to comment Share on other sites More sharing options...
Netherlord Posted September 11, 2017 Share Posted September 11, 2017 They expired for my users and they can't purchase more Link to comment Share on other sites More sharing options...
DSystem Posted September 11, 2017 Share Posted September 11, 2017 I also opened a topic on this subject and had no answer. Then I found the solution: AdminCP-> Commerce-> Products -> Edit-> Client Area Settings -> Allow customer to renew? ENABLE Link to comment Share on other sites More sharing options...
Netherlord Posted September 11, 2017 Share Posted September 11, 2017 22 minutes ago, DSystem said: I also opened a topic on this subject and had no answer. Then I found the solution: AdminCP-> Commerce-> Products -> Edit-> Client Area Settings -> Allow customer to renew? ENABLE They still get an error when attempting to purchase from store after expiry though right? Or does this change that? Link to comment Share on other sites More sharing options...
Netherlord Posted September 11, 2017 Share Posted September 11, 2017 Ok so I've made it so purchases do not expire so soon if not paid. A year then added a link in the purchase popup. This is not very intuitive. Actually hurts subscriptions by making it hard for them to purchase. When a product expires it should allow you to repurchase from the store with whatever new terms you select I think. Link to comment Share on other sites More sharing options...
DSystem Posted September 11, 2017 Share Posted September 11, 2017 Yes. To work around the problem I changed the error text in languages: key: err_subscription_bought in: You are only allowed to purchase one of this product, and you have already done so. for: You can subscribe to this item once. <br /> Renew your subscription <a href='/clients/purchases/'> Clicking Here </a>. </ Br> (Then click the "Renew Now" button) Link to comment Share on other sites More sharing options...
Netherlord Posted September 11, 2017 Share Posted September 11, 2017 1 minute ago, DSystem said: Yes. To work around the problem I changed the error text in languages: key: err_subscription_bought in: You are only allowed to purchase one of this product, and you have already done so. for: You can subscribe to this item once. <br /> Renew your subscription <a href='/clients/purchases/'> Clicking Here </a>. </ Br> (Then click the "Renew Now" button) Just did something similar myself. Link to comment Share on other sites More sharing options...
Tom S. Posted September 11, 2017 Share Posted September 11, 2017 I don't believe the Commerce app has been properly optimised to manage membership subscriptions. It works adequately but on closer inspection many flaws can be found. It seems crazy to me as I would expect many users to have a subscription model in place. I must be wrong as IPS don't seem to prioritise that app at all. Sometimes I feel I'm the only person using the app Link to comment Share on other sites More sharing options...
Netherlord Posted September 11, 2017 Share Posted September 11, 2017 2 minutes ago, Tom S. said: I don't believe the Commerce app has been properly optimised to manage membership subscriptions. It works adequately but on closer inspection many flaws can be found. It seems crazy to me as I would expect many users to have a subscription model in place. I must be wrong as IPS don't seem to prioritise that app at all. Sometimes I feel I'm the only person using the app I'd like to see improvements myself subscriptions mainly... Link to comment Share on other sites More sharing options...
CP_User Posted September 12, 2017 Share Posted September 12, 2017 Me to this has always caused issues for us since moving from the old subscription. @DSystem I will try your suggestion and see if this helps. But I hope IPS really do look into this with v4.3 - Please, PLEASE take some time and listen to the issues we face! Link to comment Share on other sites More sharing options...
DSystem Posted September 14, 2017 Share Posted September 14, 2017 New topic on this subject !!! Link to comment Share on other sites More sharing options...
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