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Password Reset Issues


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I get a handful of contact form requests asking for help resetting their password..  Most of the requests go like this


I am having trouble resetting my password. I've clicked on the forgot password button gotten the email. Typed in a new password then a response saying I can't reset my password

Maybe its user error? I am not seeing anything in the error logs.  Anyone else seeing issues with this feature from time to time?

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