I get a handful of contact form requests asking for help resetting their password..  Most of the requests go like this

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I am having trouble resetting my password. I've clicked on the forgot password button gotten the email. Typed in a new password then a response saying I can't reset my password

Maybe its user error? I am not seeing anything in the error logs.  Anyone else seeing issues with this feature from time to time?

1 case has been reported. Member says, he gets to the option to change it, but the new password isn't saved.

I didn't test it so far...

Weird.

We had this issue too with a couple of users.

I have had this issue with several users now.  It is becoming a problem and I am concerned about the members that I may have lost who didn't contact me.  I have started a thread here about it which has more details.