Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
jp Posted November 12, 2015 Posted November 12, 2015 Hi when users sign into my site on a computer they are remembered so next time when they visit they are already logged in. However, when on a tablet/ mobile device it doesn't seem to remember if a user is logged in and so users have to log in each time. This is frustrating my users, so is there are way to fix? Thanks
jp Posted November 20, 2015 Author Posted November 20, 2015 Does this happen for other people where the site doesn't remember people on iPhone and they have to log in every time? really hoping there is a way to fix this
craigf136 Posted November 20, 2015 Posted November 20, 2015 I have similar experiences, I haven't been able to test it yet and would report it once I had.
jp Posted November 21, 2015 Author Posted November 21, 2015 i have had users report back that they stayed logged in on Sony Xperia phones and also Windows phones, but not iPhones. Not sure what the issue is. I have an iPhone and i have to log back in every single time, so i can confirm the issues that my members on iPhones are experiencing.
jp Posted November 22, 2015 Author Posted November 22, 2015 surely others would know if people are having issues with iPhones as well?
Day_ Posted November 22, 2015 Posted November 22, 2015 Works fine for me on my site. Have you asked them to try clearing their cookies? I do have a minor issue on this site tho, if I use browser back out of any topic it logs me out, reload the page and I'm back in
jp Posted November 23, 2015 Author Posted November 23, 2015 on an iPhone? i use an iPhone and i cannot remain signed in on the community.invisionpower.com site or my own IPS site. other iPhone users on my site are experiencing the same issue.....
Nathan Explosion Posted November 23, 2015 Posted November 23, 2015 You guys have mentioned iOS devices here - but get a bit more detail going....what browser are you using on the devices? Does it happen in all browsers, or just one?
Nathan Explosion Posted November 27, 2015 Posted November 27, 2015 2 minutes ago, jp said: iOS 9 (latest version) with Safari Thought it might be Safari. Install Chrome and test it - does the same thing happen?
jp Posted November 29, 2015 Author Posted November 29, 2015 ok, i have tested and yes i works on Chrome but not on Safari. Is there a way to fix on Safari?
Nathan Explosion Posted November 29, 2015 Posted November 29, 2015 I believe you're hitting a long standing issue with Safari - it has a habit of losing cookies and thus logging people out of websites (any site, not just IPS sites) A quick google search will show up several issues over the past few years (facebook appears to be a popular concern) and there are several 'fixes' and 'workarounds' on them that you could try out.
jp Posted November 29, 2015 Author Posted November 29, 2015 actually that got me googling. it turns out i think it comes down to me, and probably my users, using safari in 'private' mode such that cookies weren't being saved. if this is the issue, sorry for wasting everyone's time, highly embarrassed
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