Member but not a client

[Misi]

I have paid my renewals religiously since 2009, until now.

Just now I did not pay for it because IPS 4's development  is taking really long time already to be able to use it on a live site.

Seems it will take more and more.

Suddenly my client title disappeared, not able to see the forum for clients.

I'm not a client anymore...

Is it fair?

I understand not to have ticket support but don't understand why am I kicked out as a client?

 

[MarcusH]

Client = Active License
Member = Expired License
Visitor = Has no License

 

I am guessing an active license is required for the client lounge.

[Lindy]

MarcusH is correct. The Clients group can be thought of more as "Active Clients."

[Misi]

MarcusH is correct.

​Is it fair to your ex(???) clients?

Will this force them to pay the renewal immediately?

[Lindy]

It's been this way for nearly a decade. If you don't renew, you're no longer considered an active client. It doesn't inhibit your ability to post feedback, bugs, etc. You're just not recognized as a client and lose access to the client lounge because... well, you're not an active client.

[Misi]

It's been this way for nearly a decade. [:)]

...

You're just not recognized as a client and lose access to the client lounge because... well, you're not an active client.

I always paid so I could not recognize it.

​In short: You are not a client.

Any hope that the company recognizes that it should not be this way at least from now on?

[m@t]

++++ misi 

i also not understand why forums will be canceled and you get no info anymore 

[Woodsman]

As I remember, this has been the normal practice since 2005.

Think of it like any other business with benifits