Hexsplosions Posted January 12, 2015 Posted January 12, 2015 My web host, who shall remain nameless, decided to migrate my services to a new platform to improve performance and reliability. Since the migration the forum was unusable, settings could not be updated and I was forced to take the site offline. The web host could not tell me what had changed in order to put things right. Although it was clearly an issue caused by the web host and their server configuration, I raised a ticket with IPS which was quickly passed to Tier II support. Ryan diagnosed the cause almost instantly which I relayed back to the host. Everything is now back online. Thank you @Ryan Ashbrook! You saved my bacon.
Ryan Ashbrook Posted January 13, 2015 Posted January 13, 2015 You're welcome. Glad I could help, as always.
TSP Posted January 13, 2015 Posted January 13, 2015 Would you mind sharing a short version of what the issue was and how the host needed to resolve it? Could be interesting to know in case others experience the same
Hexsplosions Posted January 13, 2015 Author Posted January 13, 2015 It was a misconfiguration of Mod Security. It disabled literally every script on the website. That's as far as my knowledge stretches.
Management Lindy Posted January 15, 2015 Management Posted January 15, 2015 Ryan rocks! Don't tell him I said that though.
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