Hexsplosions Posted September 4, 2012 Share Posted September 4, 2012 I thought I would condense some feedback I have made elsewhere into a single thread. Minor things really. [*]For the benefit of non-US customers, can a client area note be added when it's expected support times may be longer than usual? It would just help manage expectations and avoid some of the "OMG, it's been 33 seconds since I posted!! WHERE IS MY REPLY?!" type threads. :) [*]Can descriptions be added to the packages when purchasing. IPS Community Suite on it's own just doesn't mean much and it will lead to confusion. Even somebody who has already purchased once before may get confused if it's been a while since they had to purchase anything. [*]I noticed Open support tickets show up as soon as you enter the client area, however this doesn't appear to be the case for those awaiting customer action. Technically it's still open and it would avoid extra navigation for users just checking on the status. Link to comment Share on other sites More sharing options...
Mark Posted September 5, 2012 Share Posted September 5, 2012 Nice ideas :) For #3 I've gone ahead and done this :) Link to comment Share on other sites More sharing options...
Rikki Posted September 5, 2012 Share Posted September 5, 2012 For #1, we typically do this. Unfortunately it was overlooked for Labor Day on Monday - my apologies for that. Link to comment Share on other sites More sharing options...
Mikey B Posted September 5, 2012 Share Posted September 5, 2012 For #2, we have descriptions of each application already available on the website. :) An example is this: http://www.invisionpower.com/apps/board/ The Community Suite package will make sense when we de-couple the board and the core.. Link to comment Share on other sites More sharing options...
Mark Posted September 5, 2012 Share Posted September 5, 2012 Rikki and I have already been discussing ways we can make the purchase process for existing customers a bit simpler - stay tuned :) Link to comment Share on other sites More sharing options...
Rimi Posted September 5, 2012 Share Posted September 5, 2012 Rikki and I have already been discussing ways we can make the purchase process for existing customers a bit simpler - stay tuned :)Can you guys place the bulk discounts somewhere more visible? Link to comment Share on other sites More sharing options...
Hexsplosions Posted September 5, 2012 Author Share Posted September 5, 2012 Thanks for the replies. :D For #2, we have descriptions of each application already available on the website. :smile: An example is this: http://www.invisionp...com/apps/board/ The Community Suite package will make sense when we de-couple the board and the core.. You're right and it does, however if you try to buy and are already logged in it tells you to go to the client area for making purchases. Once there, the descriptions are gone. :) For #1, we typically do this. Unfortunately it was overlooked for Labor Day on Monday - my apologies for that. Nobody is perfect. :P Link to comment Share on other sites More sharing options...
Mark Posted October 1, 2012 Share Posted October 1, 2012 New "New Purchase" screen will be showing up in the client area soon :) Link to comment Share on other sites More sharing options...
Rimi Posted October 1, 2012 Share Posted October 1, 2012 Looks very nice. Link to comment Share on other sites More sharing options...
Rimi Posted October 3, 2012 Share Posted October 3, 2012 Man I am always so confused when I go to make a new purchase. Board + core is $175, but I get $150 and then I remember it's because of the bulk license discount. Can this be made more clear somewhere? First of all very clearly display what the discounting structure is, and secondly, state that it's being applied in a clear manner. Link to comment Share on other sites More sharing options...
Mark Posted October 3, 2012 Share Posted October 3, 2012 When you're on this page the "Core" price should just adjust automatically. Link to comment Share on other sites More sharing options...
Rimi Posted October 4, 2012 Share Posted October 4, 2012 I see that but there's no indication that it did. Link to comment Share on other sites More sharing options...
Hexsplosions Posted October 10, 2012 Author Share Posted October 10, 2012 That new purchase area is quite nice. :) Link to comment Share on other sites More sharing options...
Rimi Posted October 11, 2012 Share Posted October 11, 2012 I really like the new purchase method now. It's a lot more clearer and makes much more sense. Link to comment Share on other sites More sharing options...
AllanLima Posted October 11, 2012 Share Posted October 11, 2012 I also agree with the part leaving the discounts clearer :) Link to comment Share on other sites More sharing options...
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