Talk about fast!

[Wolfie]

For anyone who feels personally offended about having to wait for payments to be validated/approved, it happens for everyone, even long time existing customers. Sometimes payments go through and take several hours to be approved and other times, like today, it happens in the blink of an eye.

Paid via PayPal, got an email at 18:10 telling me of the transaction. At 18:14, got an email from IPS informing me that my packages have been renewed. Talk about fast.

:)

[Chris Ticehurst]

I'm still waiting for mine to be approved...

[Connor T]

Renewals of a current customer might be different than a new customer, time wise.

Just taking a guess :P

[Chris Ticehurst]

I'm a new customer. Just hoping I get it soon, I got alot of work to do with it!

[Ditchmonkey]

My package has been described as fast. Just thought you should know.

[Olivier Turbis]

You're their pet! :whistle:

[Garthilk]

Funnay, I've got multiple tickets in with the sales team, in some cases no replies for more than 3+ days.

[Mark]

Funnay, I've got multiple tickets in with the sales team, in some cases no replies for more than 3+ days.

According to my records you do not have any tickets which haven't had a reply other then one opened 10pm last night.
If you could PM me the ticket ID number for any that has been open for "3+ days" I'd be happy to look into it - perhaps your spam filter is catching our replies or something :)

[Garthilk]

According to my records you do not have any tickets which haven't had a reply other then one opened 10pm last night.

If you could PM me the ticket ID number for any that has been open for "3+ days" I'd be happy to look into it - perhaps your spam filter is catching our replies or something :)

668994 - Submitted 2 Jul 2010 it's currently in escalated status since 5 Jul. It is a request to the custom services department so maybe it just takes a bit longer. I can be patient.

[(e) Eric]

I thought it was instant? Thats what it seemed like to me at least.

[Fishfish0001]

I thought it was instant? Thats what it seemed like to me at least.

Same here for renewals and new products o.O

[RazorThemes]

You're their pet! :whistle:

hahahaha! :P

[bfarber]

668994 - Submitted 2 Jul 2010 it's currently in escalated status since 5 Jul. It is a request to the custom services department so maybe it just takes a bit longer. I can be patient.

In that case, yes, any request to custom services is going to take longer than a normal ticket. This is because it's a specialized request, it doesn't affect your site's current functionality (i.e. it's still up and running), and we have much fewer staff who deal with custom service requests.

And, further to that, you submitted over the holiday weekend. We were officially "closed" on Friday and Monday (although you did receive a response Monday regardless). I expect you should receive a response within the next day or two. :)

[Wolfie]

You're their pet! :whistle:

Am not.

Funnay, I've got multiple tickets in with the sales team, in some cases no replies for more than 3+ days.

I'm talking about new purchases (or renewals). What your ticket is about isn't related to a normal/standard purchase (based off of what was said above).