IP CHAT ACCOUNT KEY CAN'T BE FOUND

[sexychiicq]

Hello,

I have already installed IP.Chat (50 users) days ago and it already worked provided by a correct Account Key. But then today, when I checked the Chatroom, I had this error "[#CHAT-01] The chat room has not been properly setup by the administrator (the chat room account number has not been supplied). " When I checked my IP.Chat settings, the key was still there. I saved the settings again leaving it as is but still to no avail. I decided to reset the Account Key on the settings leaving the textbox blank, I then logged on to my account on IP and went to my purchased packages to get my Account Key for the IP.Chat but it seems like I cannot see it there? I clicked the "Click here for a new key" but it doesn't give me anything at all. Please help!

Karen

[rbiss]

I'm in the same boat.

[Wolfie]

Submit a ticket. They've changed it up for v3.1.0 so I think it's stopped showing the chat key in the client area.

[sexychiicq]

Submit a ticket. They've changed it up for v3.1.0 so I think it's stopped showing the chat key in the client area.

I'm very new to this. I've clicked "Submit Ticket" button, what happens next? Where can I get my New Account Key for my IP.Chat? Thanks for the reply, btw!

[Forum Foundry]

Just opened a ticket for this. Also, I noticed that I can't generate a key for the anti-spam service anywhere.

[Steve H]

I'm very new to this. I've clicked "Submit Ticket" button, what happens next? Where can I get my New Account Key for my IP.Chat? Thanks for the reply, btw!

They will update your ticket and you should get an email notification.

With 3.1 I believe that you have to enter your IP.Board License key in the ACP to receive additional services such as chat.

Same goes for the Anti-Spam Service.

[GTB]

Having same issue, I'm using IPB 3.0.5 And I cannot get a Key to be shown to me for IPChat (free 4 people room) option. I've tried everything, removing forum key from board, then putting it back. Requesting a new IPChat key, re-associating it with my Board License (everything) But I just see the option to request new key all the time. With nothing generated if I click it.

I've always had by board license key in place anyway after first setting it up. It's the first thing I enter

[Wolfie]

Submit a support ticket in the client area.

[GTB]

I just have done now, I wasn't going to at first because someone above reported this also. But I just went ahead and put a ticket in anyway.

[Olivier Turbis]

The global key into "Packages - IP.Board" works for IP.Chat.

[.Ian]

The global key into "Packages - IP.Board" works for IP.Chat.

...and for the spam filter software script thingamybob

[GTB]

I have a problem, in my client area my IB Board key shows as inactive because the path it uses for forum location is in a sub-folder called: /forum

But I've moved my forum to the root directory instead now. How to I change the IB Board path that license shows in client area. Because it shows as: (domain.com/forum).

But my forum is now installed in the Root (domain.com) only

[.Ian]

You can update your forum URL in the members area on the main IPS site.

The members area will then give you a new key. Copy this.

In 3.0.5 do a search for key in the search box of your ACP. Select the one that says IPB Registered License Key - paste your key here.

In 3.1 do a search for key in the search box of your ACP. Select the licence key under API (at the bottom of the results) - click on remove key. Paste the new key.

You should now be set.

[GTB]

I cannot see anything in my setting on this forum, not in my profile in the client area that lets me change my forum URL. Then offers me a new key to use.

[.Ian]

apologies it would appear that you can alter the url under a community suite product, but not a standard licence.

I think you will have to submit a ticket to account assistance.

Sorry.

[rbiss]

Perhaps a staff member can help us with this.

[bfarber]

As has been suggested in this topic a couple times, please submit a ticket.