sexychiicq Posted June 3, 2010 Share Posted June 3, 2010 Hello, I have already installed IP.Chat (50 users) days ago and it already worked provided by a correct Account Key. But then today, when I checked the Chatroom, I had this error "[#CHAT-01] The chat room has not been properly setup by the administrator (the chat room account number has not been supplied). " When I checked my IP.Chat settings, the key was still there. I saved the settings again leaving it as is but still to no avail. I decided to reset the Account Key on the settings leaving the textbox blank, I then logged on to my account on IP and went to my purchased packages to get my Account Key for the IP.Chat but it seems like I cannot see it there? I clicked the "Click here for a new key" but it doesn't give me anything at all. Please help! Karen Link to comment Share on other sites More sharing options...
rbiss Posted June 3, 2010 Share Posted June 3, 2010 I'm in the same boat. Link to comment Share on other sites More sharing options...
Wolfie Posted June 3, 2010 Share Posted June 3, 2010 Submit a ticket. They've changed it up for v3.1.0 so I think it's stopped showing the chat key in the client area. Link to comment Share on other sites More sharing options...
sexychiicq Posted June 3, 2010 Author Share Posted June 3, 2010 Submit a ticket. They've changed it up for v3.1.0 so I think it's stopped showing the chat key in the client area. I'm very new to this. I've clicked "Submit Ticket" button, what happens next? Where can I get my New Account Key for my IP.Chat? Thanks for the reply, btw! Link to comment Share on other sites More sharing options...
Forum Foundry Posted June 3, 2010 Share Posted June 3, 2010 Just opened a ticket for this. Also, I noticed that I can't generate a key for the anti-spam service anywhere. Link to comment Share on other sites More sharing options...
Steve H Posted June 3, 2010 Share Posted June 3, 2010 I'm very new to this. I've clicked "Submit Ticket" button, what happens next? Where can I get my New Account Key for my IP.Chat? Thanks for the reply, btw! They will update your ticket and you should get an email notification. With 3.1 I believe that you have to enter your IP.Board License key in the ACP to receive additional services such as chat. Same goes for the Anti-Spam Service. Link to comment Share on other sites More sharing options...
GTB Posted June 3, 2010 Share Posted June 3, 2010 Having same issue, I'm using IPB 3.0.5 And I cannot get a Key to be shown to me for IPChat (free 4 people room) option. I've tried everything, removing forum key from board, then putting it back. Requesting a new IPChat key, re-associating it with my Board License (everything) But I just see the option to request new key all the time. With nothing generated if I click it. I've always had by board license key in place anyway after first setting it up. It's the first thing I enter Link to comment Share on other sites More sharing options...
Wolfie Posted June 3, 2010 Share Posted June 3, 2010 Submit a support ticket in the client area. Link to comment Share on other sites More sharing options...
GTB Posted June 3, 2010 Share Posted June 3, 2010 I just have done now, I wasn't going to at first because someone above reported this also. But I just went ahead and put a ticket in anyway. Link to comment Share on other sites More sharing options...
Olivier Turbis Posted June 3, 2010 Share Posted June 3, 2010 The global key into "Packages - IP.Board" works for IP.Chat. Link to comment Share on other sites More sharing options...
.Ian Posted June 3, 2010 Share Posted June 3, 2010 The global key into "Packages - IP.Board" works for IP.Chat. ...and for the spam filter software script thingamybob Link to comment Share on other sites More sharing options...
GTB Posted June 3, 2010 Share Posted June 3, 2010 I have a problem, in my client area my IB Board key shows as inactive because the path it uses for forum location is in a sub-folder called: /forum But I've moved my forum to the root directory instead now. How to I change the IB Board path that license shows in client area. Because it shows as: (domain.com/forum). But my forum is now installed in the Root (domain.com) only Link to comment Share on other sites More sharing options...
.Ian Posted June 3, 2010 Share Posted June 3, 2010 You can update your forum URL in the members area on the main IPS site. The members area will then give you a new key. Copy this. In 3.0.5 do a search for key in the search box of your ACP. Select the one that says IPB Registered License Key - paste your key here. In 3.1 do a search for key in the search box of your ACP. Select the licence key under API (at the bottom of the results) - click on remove key. Paste the new key. You should now be set. Link to comment Share on other sites More sharing options...
GTB Posted June 3, 2010 Share Posted June 3, 2010 I cannot see anything in my setting on this forum, not in my profile in the client area that lets me change my forum URL. Then offers me a new key to use. Link to comment Share on other sites More sharing options...
.Ian Posted June 3, 2010 Share Posted June 3, 2010 apologies it would appear that you can alter the url under a community suite product, but not a standard licence. I think you will have to submit a ticket to account assistance. Sorry. Link to comment Share on other sites More sharing options...
rbiss Posted June 3, 2010 Share Posted June 3, 2010 Perhaps a staff member can help us with this. Link to comment Share on other sites More sharing options...
bfarber Posted June 3, 2010 Share Posted June 3, 2010 As has been suggested in this topic a couple times, please submit a ticket. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.