Gaffney Posted January 30, 2010 Share Posted January 30, 2010 I moved to IPB in the hope of a stable, fast host with good support. But only on the second day of hosting the site has been down for around 3-4 hours overall. This isn't good enough the users demand 24/7 uptime. I seen there were some issues with the chat etc for the first time but what about now ? Are you's updating the servers during the night which benefits American users but people in Europe are stuck with a timed out page. My forum this week has now been down with the last host for around 40 hours, I just hope these 1 hour downtimes don't keep repeating themselves. All I want is a reason, server issues, upgrading, maintenance... Link to comment Share on other sites More sharing options...
.Ian Posted January 30, 2010 Share Posted January 30, 2010 In the UK and your forums are showing as okay to me. Link to comment Share on other sites More sharing options...
Collin1000 Posted January 30, 2010 Share Posted January 30, 2010 There were network outages during the last 2 days or so, as mentioned in several topics. However, the have an otherwise very good uptime record: http://www.webhostingstuff.com/uptime/InvisionPowerServices.html Link to comment Share on other sites More sharing options...
Terry - AKA Dumbledore Posted January 30, 2010 Share Posted January 30, 2010 Its fine here also. US. Link to comment Share on other sites More sharing options...
Gaffney Posted January 30, 2010 Author Share Posted January 30, 2010 They are ok at the moment, I will see how it goes after a full month. Link to comment Share on other sites More sharing options...
Management Charles Posted January 30, 2010 Management Share Posted January 30, 2010 You unfortunately joined right before we had some downtime issues including downtime on our own web site. It's the first major downtime on our own site we have had in quite a long time that I can recall. Link to comment Share on other sites More sharing options...
Gaffney Posted January 30, 2010 Author Share Posted January 30, 2010 Thank you Charles :) Link to comment Share on other sites More sharing options...
Carl M Posted January 30, 2010 Share Posted January 30, 2010 I moved to IPB in the hope of a stable, fast host with good support. But only on the second day of hosting the site has been down for around 3-4 hours overall. This isn't good enough the users demand 24/7 uptime. I seen there were some issues with the chat etc for the first time but what about now ? Are you's updating the servers during the night which benefits American users but people in Europe are stuck with a timed out page. My forum this week has now been down with the last host for around 40 hours, I just hope these 1 hour downtimes don't keep repeating themselves. All I want is a reason, server issues, upgrading, maintenance... I can say that in over 2 years of IPS hosting my site its only been offline once for around about an hour when IPS swiftly sorted out the issue, after i raised a ticket and used the option of "Critical" website is offline. If im correct this automatically sends a pager message to the required server guru :) I believe that you have been unfortunate to experience this issue in a very short time of joining IPS Hosting, this issue is not normal. Link to comment Share on other sites More sharing options...
Mat Barrie Posted January 31, 2010 Share Posted January 31, 2010 I notice that IPS is distinctly lacking in an SLA for hosting services - is this just an oversight or do you actually not have one? Still, 3 nines reliability is a pretty good run - that's all my hosting provider guarantees me, and I get the month for free if reliability drops to 2 nines (scheduled downtime excluded). Link to comment Share on other sites More sharing options...
Gaffney Posted January 31, 2010 Author Share Posted January 31, 2010 Been down another hour today so far. Link to comment Share on other sites More sharing options...
Wolfie Posted January 31, 2010 Share Posted January 31, 2010 I notice that IPS is distinctly lacking in an SLA for hosting services - is this just an oversight or do you actually not have one? Still, 3 nines reliability is a pretty good run - that's all my hosting provider guarantees me, and I get the month for free if reliability drops to 2 nines (scheduled downtime excluded). Their SLA is "You pay money, we try to give you hosting." :) Link to comment Share on other sites More sharing options...
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