Sire Posted December 31, 2009 Share Posted December 31, 2009 Has anyone else heard from their members that it crashes Firefox when they leave chat? I've had several users with this issue. Is there a fix? Link to comment Share on other sites More sharing options...
Chimpie Posted December 31, 2009 Share Posted December 31, 2009 Has anyone else heard from their members that it crashes Firefox when they leave chat? I've had several users with this issue. Is there a fix? I've never had any problems leaving the chat room here and I only use FF. Link to comment Share on other sites More sharing options...
Iestyn Posted December 31, 2009 Share Posted December 31, 2009 Could be FireFox itself, it does have a lot of memory leaks :) I use Chrome so I no longer have that problem :) Link to comment Share on other sites More sharing options...
PersonalMode Posted January 5, 2010 Share Posted January 5, 2010 I never have this problem with my Firefox but a member on my forum has this problem See that : Link to comment Share on other sites More sharing options...
bfarber Posted January 5, 2010 Share Posted January 5, 2010 Perhaps ask that member to doublecheck what addons they have installed in Firefox. It's possible some addon (for instance an ad-block addon) is causing the problem. Link to comment Share on other sites More sharing options...
Dll Posted January 7, 2010 Share Posted January 7, 2010 Edit - posting as a bug Link to comment Share on other sites More sharing options...
Logan Posted January 9, 2010 Share Posted January 9, 2010 Probably 70% of the users that use Chat on my site have reported that Firefox has crashed for them at some point. Link to comment Share on other sites More sharing options...
Booth Posted January 9, 2010 Share Posted January 9, 2010 I think it depends what else you have opened in other tabs/windows. With Firefox on Mac with just a few windows open it's fine. However have a couple more windows open, along with Facebook with live feed and it really slows your computer down! And this computer is packing some Ram (we use it for full HD video editing). That's with no Firefox add-ons. Link to comment Share on other sites More sharing options...
Ekibiogami Posted January 10, 2010 Share Posted January 10, 2010 Perhaps ask that member to doublecheck what addons they have installed in Firefox. It's possible some addon (for instance an ad-block addon) is causing the problem. I have Firefox with several addons installed almost every time I am in IP.Chat for more then a few min's it crashes when I try to leave the page. This holds true with a clean install of FireFox on a clean install of XP / 7 (I have a few test machines). While it is alot easier to reproduce this with more then 3 or 4 tabs open it can be reproduced with just IP.Chat open by itself. IP.chat also slows 3 of my systems down quite a bit when chats are received/sent or someone enters/leaves the room, about 70% of the members of my board have expressed the same basic problems to me as well. -Mike Link to comment Share on other sites More sharing options...
Management Charles Posted January 10, 2010 Management Share Posted January 10, 2010 Can you try disabling sounds and seeing if that makes a difference? Click the little bell icon in chat. Link to comment Share on other sites More sharing options...
Ekibiogami Posted January 11, 2010 Share Posted January 11, 2010 Can you try disabling sounds and seeing if that makes a difference? Click the little bell icon in chat. I don't know about anyone else but disabling the sounds seems to help the strain on my system a bit, but the crashes are still still there but reduced a little bit, I sit in IP.Chat for upwards of 6-10 hrs a day talking to my members and providing general support so I have a little bit of time to test ;) I may hook a debugger to firefox to see if I can pinpoint the exact cause of the crashes I will reply here if it yields any useful information. Mike Link to comment Share on other sites More sharing options...
Management Charles Posted January 11, 2010 Management Share Posted January 11, 2010 If you get more info let us know. I thought about the sounds as they use a flash object to play which might have issue. Link to comment Share on other sites More sharing options...
Sire Posted January 12, 2010 Author Share Posted January 12, 2010 Can we disable the sounds/flash globally? Link to comment Share on other sites More sharing options...
Nityananda Posted January 12, 2010 Share Posted January 12, 2010 I know its not a solution, but would install 3.6 version of firefox if your using 3.5. I actually ditched firefox competely for the first time with 3.5 as it was a nightmare, however they seem to have fixed the everlasting issues. Link to comment Share on other sites More sharing options...
wingman23 Posted January 25, 2010 Share Posted January 25, 2010 ive not had the ip-chat installed very long, but its crashing on me more or less every time i leave the chat. its just done it on me now and the only thing i had opened besides the chat was another tab with the same forum main page on... this is the latest firefox im running... Link to comment Share on other sites More sharing options...
bfarber Posted January 25, 2010 Share Posted January 25, 2010 Best to submit a ticket with support inquiries. Link to comment Share on other sites More sharing options...
Joe D Posted January 25, 2010 Share Posted January 25, 2010 My members have the same issue, almost all the time leaving chat with firefox 3.5.7, I put a ticket in and they said clear cookies and all but it never resolved the issue. Right now they are dealing with the bug. :( Link to comment Share on other sites More sharing options...
wingman23 Posted January 25, 2010 Share Posted January 25, 2010 I think it might be a bug in firefox as the chat works perfectly in IE8, i think it depends what plugins you got in firefox to how it performs in chat.. :rolleyes: Heres one for ya... i had a member pm me today saying that the chat was making all sort of funny noises, one was like a monster munching and the other was like a ching sound..., so there's me investigating it for about half hour, when the same member PMs me again informing me that the noises where coming from the facebook game Cafe World not the chat... >_< See what i have to work with, :whistle: Got to make it simple for em :blink: :devil: Link to comment Share on other sites More sharing options...
bfarber Posted January 25, 2010 Share Posted January 25, 2010 My members have the same issue, almost all the time leaving chat with firefox 3.5.7, I put a ticket in and they said clear cookies and all but it never resolved the issue. Right now they are dealing with the bug. :( If a suggestion was presented to attempt to resolve the issue, and it didn't resolve the issue, you should reply to the ticket to notify the technician as such. On our end, if we suggest trying something and never hear back from the customer, we generally assume the suggestion resolved their issue. Link to comment Share on other sites More sharing options...
Zammbi Posted January 28, 2010 Share Posted January 28, 2010 Our users are having the same problem. I'll try get some info about the crash if possible. Link to comment Share on other sites More sharing options...
Joe D Posted January 28, 2010 Share Posted January 28, 2010 If a suggestion was presented to attempt to resolve the issue, and it didn't resolve the issue, you should reply to the ticket to notify the technician as such. On our end, if we suggest trying something and never hear back from the customer, we generally assume the suggestion resolved their issue. ok, thanks will do today Link to comment Share on other sites More sharing options...
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