CJOIN-0 error :: Please Read

[bfarber]

We are aware that some users are experiencing an error with the beta release of IP.Chat when trying to launch the chat room

[#CJOIN-0] There was an error connecting with the chat room. Please notify an administrator.

This error is NOT related to the browser you use. The error indicates that you managed to connect to our gateway server fine, but had trouble connecting to the actual chat server.

Please note the following:

• We are aware some users are experiencing this error and are troubleshooting it presently. There's no need to submit any more bug reports on it, or open new topics about it (though feel free to reply to this one if you wish).
• There is not likely anything you can personally do to fix this issue, so don't bother looking for settings to change or templates to rebuild, in an attempt to correct the problem.
• In *most* cases, if you simply refresh the page you will be able to access the chat room

We understand that any error prohibiting you from actually making use of the software can be frustrating, but this is exactly what a beta release is intended for - to help us identify issues that crop up in uncontrolled environments that we aren't seeing in our controlled environments. Please be patient while we work out the various bugs you are finding with chat. We are sure you will be very happy with the final product, and we thank you for taking the time to test chat in it's current stage so we can nail down these problems and get them fixed before it goes final.


I will update this topic once we believe we've found a solution so that you can test further. If you are not experiencing the problem, feel free to continue testing chat otherwise. And as stated above, generally a simple refresh of the page will allow you to proceed past the error.

[texterted]

Cheers for your efforts Brandon :)

[bfarber]

Potential Fix:

This has had limited testing. It won't cause any harm, but I can't guarantee just yet that it will fix the problem either.

For those of you experiencing the CJOIN-0 error, open admin/applications_addon/ips/chat/modules_public/ipschat/chat.php

Find (line 566 for me, but may vary)

curl_close($ch); return $data; }

			$data = curl_exec($ch);

and change to

curl_close($ch); return trim($data); }

			$data = curl_exec($ch);

There's a couple other changes I'll make to try to avoid this issue in other circumstances, but if you feel like testing the fix and letting me know if it stops the errors for you it would be helpful. :)

[dvancouver]

Ok so far after I cleared my cache things look like they are holding, I came in under another browser that was fresh and the error did not come up, I will keep an eye on it. Forward progress is good!

[Enkidu]

yeah that solved it :thumbsup: (I need more testing to be sure though >_< )

thanks

EDIT: it fails occasionally but less often that it used to be

[Rheddy]

Brandon, thanks for posting. However, it didn't work for me. I still have to refresh the page in order to enter the chatroom.

[dvancouver]

Remember to clear browser cache, there is still some odd stuff happening but I know you are on it:)

[Rheddy]

Yeah, tried that. Brandon did say that something that indicates that it might not work ...

[bfarber]

It's for testing right now (which is why I didn't put up another beta yet).

@Colonel Wolfie - pm me your ACP and FTP information please. I'll add some logging to further troubleshoot the connection error (and take a general look at chat to see what's up with some of the issues you are facing).

[AtariAge]

Potential Fix:

I applied the patch (thanks!), and then joined my chat room several times with two different borwsers and have not encountered the CJOIN-0 error. I'll keep my eyes on it and also ask my users to report if they see it.

..Al

[Power Optix]

Post patch, I got the error when I didn't clear cache but after nuking them for both Firefox and Safari and restarting them, I didn't get the error. And for Opera, which had never visited the chatroom before there was no error either. :D

[Power Optix]

Post patch, I got the error when I didn't clear cache but after nuking them for both Firefox and Safari and restarting them, I didn't get the error. And for Opera, which had never visited the chatroom before there was no error either. :D

Visited my chatroom again (hours later), error reappeared for Firefox but not for Safari or Opera.

(Wait, did I hit reply? Swear I hit edit.)

[Fórum Jurídico]

Still get the [#CJOIN-0] error after the patch too.

[AtariAge]

Yeah, I am now getting it again as well, even with the above patch.

..Al

[Power Optix]

Reappeared in Safari this time.

Though I haven't done much testing, while it hasn't fixed the problem, it does seem to have improved it. :D

[Ambar]

Thanks a ton for the update !!! always a class act !!! Thanks IP

Edits seemed to work

[Rheddy]

I'm still getting the error, as well, with the patch.

[bfarber]

I had mentioned in my post #3 that there were other changes I was testing as well. Those other changes seem to have helped resolve the error. A user has been testing them all weekend and says he hasn't had any problems since.

I intend to release an update later today with the fixes.

[Rheddy]

Thanks, Brandon. We all know you guys are doing your best ... most of us are just reporting these errors in our usual, venting way. Look forward to the new update. :thumbsup:

[AtariAge]

I had mentioned in my post #3 that there were other changes I was testing as well. Those other changes seem to have helped resolve the error. A user has been testing them all weekend and says he hasn't had any problems since.

I intend to release an update later today with the fixes.

Great, I'll install it as soon as you do.

..Al

[bfarber]

I have put up Beta 4 in the client area which should resolve the CJOIN-0 error. Please give it a test and let me know if it resolves the problems for you or not.

[Rheddy]

Oh, yeah ... thanks, Brandon. No errors. :thumbsup:

[bfarber]

Good to hear. Hope everyone has the same results :D

[Rheddy]

I did wonder if there's going to be an option in the final version to prevent the parsing of membernames next to their posted message. If a username is more than a certain number of characters, their username is parsed.

[austinreefclub]

No more cjoin errors for me. :)