The Clash Posted June 16, 2007 Share Posted June 16, 2007 If we hold a perpetual license for IP.Board with expired support, can we still use the client center to submit tickets regarding the client center itself (error with alternate contacts)? Link to comment Share on other sites More sharing options...
Alex Duggan Posted June 16, 2007 Share Posted June 16, 2007 Yep, we'll still gladly provide you with assistance with your customer account if your support has expired :) Link to comment Share on other sites More sharing options...
The Clash Posted June 16, 2007 Share Posted June 16, 2007 Thank you, I'll go submit a ticket now. :) Link to comment Share on other sites More sharing options...
Dlf Posted June 16, 2007 Share Posted June 16, 2007 I know it's not my topic but i'm (also) having problems with the center. I can't get in, the e-mail is outdated & I "changed" the password (via the "forgot password" button. Could the e-mail and password be changed; so I can atlest get in? Link to comment Share on other sites More sharing options...
Alex Duggan Posted June 16, 2007 Share Posted June 16, 2007 Please e-mail sales [at] invisionpower.com for assistance with that - we'll be able to help you from there :) Link to comment Share on other sites More sharing options...
WraithW Posted June 20, 2007 Share Posted June 20, 2007 I know it's not my topic but i'm (also) having problems with the center. I can't get in, the e-mail is outdated & I "changed" the password (via the "forgot password" button. Could the e-mail and password be changed; so I can atlest get in?I too have a similar problem, however I haven't changed my Email when I purchased IPB, yet my password kept failing so I clicked on the Change Password request (3 times now) to no avail, I am not receiving any emails with new password etc & I have emailed Sales twice now in the past day to no availCan someone please help me with this, I am wanting to upload to the latest 2.3 but currently am unable to access my client centre to do so, I sort of expected to wake up today to an answer from sales but was disappointed when nothing had been received Link to comment Share on other sites More sharing options...
GRANAT Posted June 20, 2007 Share Posted June 20, 2007 Can someone please help me with this, I am wanting to upload to the latest 2.3 but currently am unable to access my client centre to do so, I sort of expected to wake up today to an answer from sales but was disappointed when nothing had been receivedHave you checked your junk mail folder? Link to comment Share on other sites More sharing options...
WraithW Posted June 20, 2007 Share Posted June 20, 2007 Have you checked your junk mail folder?Yes I checked my Junk MailI just posted re this in a new topic located http://forums.invisionpower.com/index.php?showtopic=235576 as when I submitted the above post earlier my Browser froze up & I didn't know it had posted so I posted a more descriptive post, sorry for the duplication but to save confusing the following post is up & runninghttp://forums.invisionpower.com/index.php?showtopic=235576 Link to comment Share on other sites More sharing options...
bfarber Posted June 20, 2007 Share Posted June 20, 2007 You can always call our offices between 9-5 EST. :) Link to comment Share on other sites More sharing options...
WraithW Posted June 20, 2007 Share Posted June 20, 2007 You can always call our offices between 9-5 EST. :)Thanks BrandonIf I don't receive an email by 5 pm Thursday I will do that, my other problem is of course that I work night shift & usually am asleep from 8 am until around 3-4 pm & don't usually go online until later meaning unless I write myself a note to remind me I'll forget & then when I do come online later I'll kick myslef for forgetting to callIt's just annoying that I have so much free time in the office at the moment & I'm twiddling my thumbs when I was hoping to download the latest updates :( Link to comment Share on other sites More sharing options...
Debbie Posted June 21, 2007 Share Posted June 21, 2007 If you have not already received a response, please email me debbie [at] invisionpower.com and I will be glad to help :) Link to comment Share on other sites More sharing options...
WraithW Posted June 21, 2007 Share Posted June 21, 2007 Thanks Debbie, I appreciate your help & again sorry for duplicating posts Link to comment Share on other sites More sharing options...
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