Logan0 Posted February 3, 2007 Share Posted February 3, 2007 One improvement would be the speed of processing new acounts.I paid for ipb board in good faith via paypal, i was informed that paypal had sent the money, I was also informed via the ipb client login that payment had been recieved yet i still have not recieved anything from ipb??Regards Link to comment Share on other sites More sharing options...
stobbo Posted February 3, 2007 Share Posted February 3, 2007 They manually approve all purchases. Link to comment Share on other sites More sharing options...
Logan0 Posted February 3, 2007 Share Posted February 3, 2007 They manually approve all purchases.Thanks for the reply stobbo manual approval is great, however it means while I'm waiting I'm also losing time off my license renewal?Regards Link to comment Share on other sites More sharing options...
Mark Posted February 3, 2007 Share Posted February 3, 2007 IIRC, your license time starts when IPS approve it - which will be first thing monday morning, so you're not loosing any license time.If monday comes and it has not been approved, you can always give them a call and they'll do it there and then. Link to comment Share on other sites More sharing options...
Logan0 Posted February 3, 2007 Share Posted February 3, 2007 IIRC, your license time starts when IPS approve it - which will be first thing monday morning, so you're not loosing any license time.If monday comes and it has not been approved, you can always give them a call and they'll do it there and then.Thanks Prof I just popped back to apologize as I have noticed where it says inactive package that the renewal date is moving along to match when it becomes active. But thanks for the reply.Regards Link to comment Share on other sites More sharing options...
Jaggi Posted February 5, 2007 Share Posted February 5, 2007 i don't get the whole manual approving of things, payments can be verified immediately though this great invention called e-commerce :P why don't they use it. Link to comment Share on other sites More sharing options...
Mark Posted February 5, 2007 Share Posted February 5, 2007 Because not so long ago someone fooled the system, bought loads of licenses, which the system thought were paid for, when in fact they were not and sold them on a popular IPB resource site :) Link to comment Share on other sites More sharing options...
Watty Posted February 5, 2007 Share Posted February 5, 2007 Because not so long ago someone fooled the system, bought loads of licenses, which the system thought were paid for, when in fact they were not and sold them on a popular IPB resource site :)And because, when I helped process payments for IPS, easily 10-15% of all new orders were fraudulent. Chuck made the right decision to manually review all incoming orders. Better safe than sorry. :thumbsup: Link to comment Share on other sites More sharing options...
Jaggi Posted February 6, 2007 Share Posted February 6, 2007 sounds pretty simple to me... if money in account approve account else don't... ipb has its own small e-commerce solution and ips is doing a dedicated solution (nexus and dynamic) how can they promote confidence in these products if they don't have confidence in making a system for themselves? Link to comment Share on other sites More sharing options...
bfarber Posted February 6, 2007 Share Posted February 6, 2007 The system works fine.That doesn't stop chargebacks from happening.It also doesn't stop people from purchasing IPB with a stolen Paypal account.Both of which happen all the time. :thumbsup: Because of the 5% of orders that this occurs on, however, the other 95% must 'suffer' and wait for the purchase to be manually approved.User A steals User B's paypal account.User A purchases IPB. With automated approval, they get to download and install right away.User B reports to Paypal their account was hijacked.Paypal now retracts the paymentIPS is out $150, and User A got the software for free.See the problem? Link to comment Share on other sites More sharing options...
lerums Posted February 6, 2007 Share Posted February 6, 2007 Its not always slow, took about 30 mins I think for me. :) Its better if IPS don't have fraud too. Link to comment Share on other sites More sharing options...
stobbo Posted February 6, 2007 Share Posted February 6, 2007 If IPS lose money due to fraud, someone has to pay for it, and ultimately it will be us, the customers in higher license fees. So I think this system is good. Link to comment Share on other sites More sharing options...
bfarber Posted February 6, 2007 Share Posted February 6, 2007 ipb has its own small e-commerce solution and ips is doing a dedicated solution (nexus and dynamic) how can they promote confidence in these products if they don't have confidence in making a system for themselves?As an FYI, I confirmed with Josh - you are not required to perform manual approvals in the Nexus software itself. It is something we do to combat fraud. It is recommended of course. But the software is capable at the core level of performing automated approvals. Link to comment Share on other sites More sharing options...
Jaggi Posted February 7, 2007 Share Posted February 7, 2007 yea i assumed that it would be automated as its not really a solution if you have to do it manually. I can see the problem with paypal stolen accounts however if user b steals user a's account and sales are on a role that day and approve the account and THEN user a reports the paypal account not realising it was stolen, user b still has ipb and paypal still take the money out and ips is still out. Also to be honest paypal accounts aren't stolen that much and i think paypal does some protection for business's that caught up in this type of situation. Link to comment Share on other sites More sharing options...
Management Charles Posted February 7, 2007 Management Share Posted February 7, 2007 We process payments from stolen accounts daily. PayPal has a whole chargeback resolution section in the system that most people probably don't see too often. We also have an account rep at PayPal who helps us quite often. Link to comment Share on other sites More sharing options...
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