General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,364 topics in this forum
-
- 1 follower
- 4 replies
- 456 views
Hello, How can I prevent users from replying twice in a row? I don't want to merge the two replies; I want to restrict the second replay streak.
Last reply by Adriano Faria, -
-
- 3 followers
- 13 replies
- 776 views
I saw many times this error in the last couple of months of using CiC and at the same time, ic.com is also not available apparently due to ic.com also hosted on AWS cloud. Today it went down at 6:54 for over 32 minutes and came back a couple of times in between, even when it comes back and the loads the page intermittently, it is really really slow with more errors like 504 Gateway Timeout or For the whole time, status.invisioncommunity.com shows "Invision Community Platform (US)" as fully Operational at 100% even after an hour of the incident which is incorrect. Only invisioncommunity.com (web site and client area) under status page…
Last reply by Jim M, -
-
-
- 1 follower
- 1 reply
- 326 views
The help guide doesn't indicate how long each of the items in the Our Picks remains on display. Is it related to when the tasks run? Is the per item promotion time dependent? Thanks.
Last reply by Jim M, -
-
-
- 1 follower
- 3 replies
- 343 views
Hi. Where do I control access to the Block Manager? I have a Group that has access, where I'd like to remove it. Thanks.
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 311 views
Tried my site nothing and tried on the admin panel still nothing, and online you get some "sign in to some mystery account that l cannot find". Help!
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 552 views
I would like to make a complete backup of my forum in case of problems. What should I save? I imagine well on the database. The language file and theme. But then I don't know if there is anything else to do. Thank you in advance for your answers.
Last reply by Cerbere Styxx, -
-
- 1 follower
- 2 replies
- 403 views
Hello, 🙂 In ModeratorCP/site moderation/Deleted content, you have all the topics members deleted. Is it still possible to specify the number of days after which these topics will be deleted for good ? Thank you ! 🙂
Last reply by SecondSight, -
-
- 2 followers
- 2 replies
- 423 views
I want to add some badges to users on our community, for example a 1 Week badge for those that have been registered for a week. Is there any way to trigger a badge based on just the amount of time they have been registered? I can see I can do it when they log in and check then but there are a couple of problems with that, firstly I want to use it to encourage people to log back in in the first place and secondly it will then go an award that badge to the 20k+ people we already have registered for more than a week 🙂 There doesn't seem to be a "New Users Only" condition?
Last reply by Stuart Grimshaw, -
-
-
- 2 followers
- 3 replies
- 632 views
Hi team, Recently the UE governtment changes your requirements about cookies acompliance. Now we should offer in our sites the option to Accept - Decline - Manage Preferencies about all our cookies used in our site. This functionality should accept or block the diferent cookies used in every visit. This blog resume this new UE requirements: https://www.insideprivacy.com/eu-data-protection/eu-supervisory-authorities-publish-new-guidance-on-cookies/ IC is not prepared to support these requirements and we must comply with them immediately as they are coming into force in most EU countries. We risk penalties of thousands of euros or dollars if we fail to do so.…
Last reply by Marc, -
-
-
- 3 followers
- 6 replies
- 473 views
I kept seeing this kind of screenshots on this site. Please, can someone tell me what program or application is used to put this red arrow?
Last reply by Marc, -
-
-
- 3 followers
- 6 replies
- 647 views
I am trying to translate this language bit "No notification List" but I'm struggling to comprehend even in English language what does that choice exactly mean. Is it the same like "Do not send me notifications"? But if it were then why a different phrase is used here?
Last reply by Jim M, -
-
-
- 2 followers
- 4 replies
- 465 views
there is a lot of questions and answers on my forum. I would like to give my members the opportunity to "save" (or to add to their favourite) the discussions or comments that they really like and would like to read again later. This would allow them to take better advantage of the content on the forum. is there a way to do that ? thank you
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 454 views
Hello, I am looking for all steps I need to do to leave Invision Community. - have a sub domain set up, need to use that on another platform, anything that you need to do on your end? - how do I ensure I will not be automatically billed again? - how do I remove any and all traces of data from the past few years of attempting to build my community. and if anyone cares I can gladly explain privately to staff, why I wish to leave after spending money on this for a long time without successfully launching my community. thanks
Last reply by Jim M, -
-
Rank system
by Sai5i-
- 1 reply
- 382 views
I just upgraded my forum from version 4.5 to 4.7. Everything seems to be working fine, except the rank system, which now labels everyone as "Newbie," including the Admins. Is there something I can do to automatically adjust the rank/achievements for each user appropriately?
Last reply by Jim M, -
-
- 1 follower
- 2 replies
- 460 views
In the past I could view the number of views of a particular post. I have been somewhat out of the loop for the past several months (or longer) and haven't checked in a while and now this feature is missing. Is there some way to restore this feature or is there a different method to find the number of post views?
Last reply by bradybarrows, -
-
- 2 followers
- 2 replies
- 408 views
I use Commerce for subscriptions only. Store and Support are on the deprecation list. Question: can I disable the three modules in ACP that I do not need? And then still have my subscriptions run without issues? Thank you.
Last reply by Sonya*, -
-
-
- 3 followers
- 9 replies
- 773 views
Hello, I know there was a ton of threads regarding a dedicated app for forums. Considering how beautiful considered and built Invision Community v5 is, as well as advancements in technologies that have since been developed and incorporated, I'm wondering if anyone is considered or has already packaged up their community into a dedicated mobile or desktop app. I'm an Apple person, so my references will be on that their platform, but for example... I've seen several projects utilizing iOS shortcuts that allow you to go a step beyond a Web Clip to create something that feels almost entirely like a dedicated iOS app. Seems to make use of the Safari framework to simp…
Last reply by superaven, -
-
-
- 1 follower
- 7 replies
- 557 views
I stumbled upon the staff notes feature while searching for announcements. Looking at the help guide, the explanation does say "when moderating content..." Would it be more accurate to say "when moderating forums or topics...?" I tried adding staff notes with other content, on pages, on events, and no luck. Just trying to understand. Thanks.
Last reply by TracyIsland, -
-
- 1 follower
- 1 reply
- 410 views
I am trying to use Saved Actions from Forum app, but it seems only can be used by administrator? O I missed a configuration? Because I can not see nothing permissions related that feature. I have one Saved Actions created and it can be call use from Moderation Actions, but I would like my moderators can use it too.
Last reply by Adriano Faria, -
-
- 3 followers
- 3 replies
- 406 views
I have two large IPB forums that I've been self-hosting since 2004. Many of the older member accounts on these forums are no longer active and have currently invalid email addresses. The forum continues to send email notifications that they signed up for a long time ago. and this results in a ton of undeliverable email. Is there a SQL query I can run that will update all accounts that haven't been active in x years to disable all outgoing email notifications? This might be a nice feature in the Admin too.
Last reply by Adriano Faria, -
-
-
- 1 follower
- 8 replies
- 589 views
I'm trying to get a less expensive package from the company hosting my website (which is essentially just a forum). They are telling me it uses 1.1GB and I need to get it under 500MB to get the different hosting package. Does this seem to be about right? The forum is about 20 years old and I've deleted many older posts that had few responses but I'm hesitant to delete more unless I'm sure it will get me under that 500MB threshold. So far my deletions haven't seemed to lower the memory usage very much at all. Are there any ways to get the memory it takes up down significantly? Is there a way to look at my dashboard to see which files are taking up the most memory…
Last reply by Randy Calvert, -
-
- 1 follower
- 3 replies
- 553 views
... and if so, is there a way to still allow search engines to index content? Thanks!
Last reply by DTL2012, -
-
- 2 followers
- 2 replies
- 367 views
I am going through and trying to update the active members list. There are many that are NOT active any longer and need to be removed. I'm wondering if I can remove everyone and then upload a csv file for active members list? Is this possible? I have the correct members pulled from the subscription / payment processors - so I know who's active.... but the current active list in the community has not been cleaned up in years. Would I move everyone on the current active group to another group and then upload or add the correct active members to the active group? I really would like to not have to go through 2k active members list to find the 300…
Last reply by Marc, -
-
-
- 4 followers
- 21 replies
- 932 views
Up until now I've worked with the "Open" tagging mode. Anyone can create and use any tag they want. Unfortunately, sometimes members create useless or silly tags. I would like to continue to be able to tag any topic I want with any existing tag or with new tags I create when I tag the topic, while restricting other members to use only existing tags, and not be allowed to create new tags. Is that possible? If I switch to a "Closed" tagging mode, it looks like I would have to create a list of tags in the ACP, which I wouldn't want to have to do since there are already so many existing tags. Thank you!
Last reply by Marc, -
-
- 1 follower
- 2 replies
- 462 views
Hi Guys Just noticed this IP address being obfuscated post upgrade. is this caused by my AVG on my laptop or is it an invision thing? Not seen it on any other members Cheers Mark
Last reply by 15Degrees,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
