General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,419 topics in this forum
-
- 1 follower
- 1 reply
- 412 views
Hi, there any 3party app that replace the IPS Store to handle physical products, sell and delivery workflow?
Last reply by Randy Calvert, -
-
- 1 follower
- 13 replies
- 804 views
Hello. I share my topic link on Facebook, i see my avatar instead image on topic. How to show topic's image (below) or i'll delete my avatar for showing topic's image 🫤 Edit: Bizarre... When i try to share this topic on Facebook, i see what i want to see for my forum. How i can fix it on my forum?
Last reply by Jim M, -
-
-
- 1 follower
- 4 replies
- 417 views
A guest sent a spam message through Contact form using a valid email address (admin's personal hotmail that is not associated with any member) and we receive a "Verify your email" notification at the personal email and after verification, we get the spam message delivered. How is this possible? "Verify your Email" received at admin's valid personal email address (not associated with any user) - you can replace the "domain" with our domain name to derive the email address: /index.php?app=core&module=system&controller=redirect&url=https://domain.com/contact/?do=confirm%26key=3d71bd549c55805525a41ab06374a695%26email=<domain@hotmail.com>&key=76…
Last reply by WebCMS, -
-
-
- 1 follower
- 3 replies
- 459 views
I assumed that once I flagged a member as spammer (which automatically removes their profile picture) they could no longer access their account, and yet I just saw one member flagged as spammer just uploaded a new profile picture?
Last reply by David N., -
-
-
- 1 follower
- 4 replies
- 728 views
Could any one help me I am trying to make my forum private so for guests I have an area where they can post there reasons for joining but thats all they can see after giving interest on why they would like to join once they register I would still like to restrict what they see until approved by the admin or moderators. Is there a way I can do this? Hope that makes sense. I have played around with permissions all I seem to be able to do is hide content from guests but once they are a member they can see everything? Thanks Sean
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 405 views
When images are uploaded in Gallery, I noticed that it saves a copy of the original on the server if you have it set to resize to a smaller size. For example, the uploaded image is 3888x2592 and is 10.2MB in size. Gallery is set for the max image size to be 1600x1200, so it would be resized and have a much smaller file size. To save space on the server is ok to delete the original images that are stored, since they aren't used, or do they need to remain on the server for some reason?
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 445 views
My licence renews in nine days, I just had a reminder email stating that, I went into my client dashboard to get the payment order done however it's not there for me to pay, this is for baysideGamers XD The order page would be setup and available by now XD I pay via PayPal with the three-monthly payment system, that's what I was aiming to do rather than paying the full up cost of $199
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 537 views
I plan to launch a course and start a community around it, so I'd like to ask you, Invision people, if you plan to launch the Courses app for the Self-hosted version or if that's not in the plan. If not, can any 3rd party app help me deliver courses? I'd love to reduce the use of other platforms and keep everything integrated into one.
Last reply by Marc, -
-
-
- 3 followers
- 2 replies
- 422 views
Greetings. I am on a trial and playing with using this software for my community. My business concept is to offer free internet marketing advice and support to invited "members" and offer a premium paid product for search engine optimization coaching/support. So, the FORUM would Internet Marketing & SEO Coaching The discussion groups would be (3) What's New (open to anyone) Internet Marketing (open to anyone) Search Engine Optimization (must have purchased access to this) Questions: (1) Is my logic correct with the backend set-up of the one FORUM and sub-discussion groups? I think so... but would like to make sure. (1a) Or…
Last reply by Joel R, -
-
-
- 3 replies
- 485 views
Hello, I am looking for help as I try to set up my site before buying the annual plan. I want everyone to be able to visit the website, see the forums and read the topics, but once they click on a topic to read the post and replies, it prompts them to subscribe with a paywall to be able to read further. Example of this is here at WRX: https://forums.golfwrx.com in their "ClubWRX Members Forum". Anyone can open the forum, but as soon as you click on a thread, boom, you are hit with the paywall. On my current demo site: https://n330193.invisionservice.com I have tried to replicate this functionality but I cannot get it working as anticipated. W…
Last reply by Adam Chernoff, -
-
-
- 1 follower
- 2 replies
- 456 views
Hi, I have an Invision Community Suite license and I was confused about one thing -- my friend renewed her license a while back and received everything, Pages, and such, whereas I only have the Forums. Is there a difference between our two licenses, because she says she only paid the same renewal fee to move up to the newest version. Is it possible to find out why this happened, or why I didn't receive the same access that she did? Thanks for your time!
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 371 views
After a few months since we migrated from self hosted to the cloud I've realised that I have more storage and features than I actually need at present Is it possible to downgrade from my current package ?
Last reply by Marc, -
-
- 3 followers
- 8 replies
- 761 views
I saw this feature on a forum that has an AI bot that responds to everything that's posted, probably by ChatGPT I would imagine. Is this possible through Invision Community? The forum platform that was being used was XenForo.
Last reply by Randy Calvert, -
-
- 1 follower
- 6 replies
- 588 views
Hi, how would I go about adding this profile chat feature to my forum? Also is there an option to have a live chat box on the forum for everyone to chat in? Here is an example of the profile chat I am on about. Thanks Sean
Last reply by Claudia999, -
-
- 1 follower
- 4 replies
- 427 views
Hello I have to create a website for a club but only registered members will be able to see the content. Maintenance mode is very practical but problematic because when I need to update the website I have to block the site with htaccess or modify the DNS. My second problem is that even if the website is in maintenance mode, the robots manage to index content that has never been made public, which is very problematic. My question is how to create a private community that is only accessible to members without activating maintenance mode who blocks the future member's ability to pay for the subscription?
Last reply by sean182011, -
-
- 2 replies
- 343 views
Hi, I am new here and just starting my forum on invision, complete novice so everything is taking me a long time to learn but I am getting there. One thing I want to do is add a full page width logo at the top off my forum. When I got onto logos in settings it only allows me to change the favicon? Maybe I am missing something? Il share an example off what I mean of what I would like to have. Thanks
Last reply by sean182011, -
-
- 1 follower
- 1 reply
- 401 views
Another question from the developers making our mobile app. Where are the followers of a single member stored? They're looking for where the the list is stored that shows the followers on a member's profile. Thanks in advance!
Last reply by teraßyte, -
-
- 2 followers
- 4 replies
- 423 views
In a product, custom emails may be enabled and edited for a few circumstances. Is it possible to customize the email about automatic payment referenced on the custom emails page?
Last reply by NSPN, -
-
-
- 1 follower
- 4 replies
- 458 views
Hi! We're having a mobile app developed for our site. Currently, we're using the messaging and inboxes from Invision for all messages on the site. The app development team is asking where the hitory of PM strings of messages are stored. Apparently, they're not finding it in the Invision documentation given to them. Any help is most appreciated! Thanks!
Last reply by PinPics, -
-
-
- 1 follower
- 2 replies
- 413 views
Is there a way to copy clubs? We have one type of club with an identical layout and I'd like to kinda copy/paste the layout (topics tabs, Events, etc) and header content to avoid needing to go through all of them one at a time.. Thanks, and a great day to all.
Last reply by I_cant_Swim_, -
-
- 2 replies
- 682 views
Hello, on my website when attempting to login, it asks for "display name or email address" despite only email addresses being able to work. Is there a way to edit out the Display Name portion? I have already set the login in the admin cp to only allow email address login.
Last reply by MagneticFerret, -
-
- 1 follower
- 3 replies
- 418 views
Hi! I have a site hosted through the cloud solution here and I got my domain with an email package. I vaguely remember seeing that changing the name servers on the domain would lead to issues with the email server associated with the domain & I think I'm running into that now. I can't seem to get any inbound emails. What's the best way to get this resolved/where can I put in a ticket to get some of that sorted? Thanks!
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 410 views
In this morning's Wall Street Journal there is an article about the damage incurred by the cyberattack to United Health Group. Certainly, this is a US issue but cyberattacks can happen to everyone. What can we do, as both self-hosted licensees and what can Invision Community do for cloud customers to protect our databases? I realize Invision Community cannot be responsible for the safety and security of self-hosted licensees but perhaps the staff might offer a list of 'you should be doing' settings' or best practices. Has anyone been the receiver of a cyberattack? What hapapened? How did you recover? Were you forced to pay up?
Last reply by Jim M, -
-
-
- 3 followers
- 6 replies
- 712 views
Hello, I run a forum in which the same subcategory names are repeated and only the main section name changes. Therefore, I would like to be able to set the URL with the entire structure. For example, address: https://forum.skodahome.cz/forum/27-podvozek/ And address: https://forum.skodahome.cz/forum/305-podvozek/ Or address: https://forum.skodahome.cz/forum/91-podvozek/ etc... It is then difficult for search engines to determine the exact url where to send the user because it does not know to which car model the query belongs. I would like a url like this: https://forum.skodahome.cz/skoda-octavia/podvozek/ https://forum.skodahome.cz/skoda-s…
Last reply by Jim M, -
-
-
- 2 followers
- 5 replies
- 585 views
I tried everything but there is no way to create a new forum !?
Last reply by David N., -
-
Upcoming Events
-
Latest Blog Entries
-
