I’ve been using this software, and this company for many years and with recent changes to how support is offered it leaves something to be desired. There’s no means to directly reach IPS employees for technical matters; which there should be. Having to post in a community where potentially sensitive information can be gleaned out of a post. We are not supporting T-shirts or physical products. Here this is a piece of software that requires extensive knowledge and understanding to properly, maintain and run. It is the job of the software developer to provide at least a basic level of service with their software. Not rely upon their customers to do that for them. With add-ons this software can cost up to $300 a year and yet there’s no way to actually interface with a human employee for anything that involves the software being nonfunctional. Currently, Support is like and to that have an open source software product where you post on a message board, wait and hope that someone might eventually look at your post. That’s not acceptable for a paid product. In the past IPS had stated that the reasoning for their moving to community best support was that because so many issues were just very simple questions or extremely similar issues. There are people who only use support for actual systems level issues that require a technician with advanced knowledge of the software. These are not simple questions such as “how do I post a message” or “ what are the requirements of the software” these sorts of things are what a knowledge base is for. Issues with client specific set up, should not be a public matter, because that creates a major security vulnerability, especially if somebody provides access to their information or a link to their forum, which I have seen posted here many many many times. Even providing a link to an area where the server is miss configured, and the software is not functioning properly can cause nefarious people to be able to access a users sensitive information. The procedure needs to change, and there should be a means to reach a human should that be necessary… not post and hope an employee might see the request and look at it. Even massive corporations like a cPanel which get hundreds to thousands of service request a day provide a private means to reach a technical support representative in the event that a matter is not appropriate for support in there forum.
We resolved an issue earlier which was showing /admin/install. Likely was just out of date cache in your browser which led to the issue of it being persistent.
In the last few months I've noticed a sharp uptick in my spam reports from Comcast and other large email providers. When I view the spam reports, 90%+ of them contain this auto-response:
The number of these reports has been steadily increasing over time, so the risk is that my site/domain/server will be blocked from sending email to many large providers like Comcast.
What is clearly happening here is that bots are trying to post, and are inserting either random email addresses from a spam list, or simply generating fake email addresses.
They are being reported as spam by those who receive them because they are spam...these emails were not generated by the users who are reporting them as spam, they are created by bots who are simply using their emails in an automated attempt to spam using my forum.
Due to this I've turned off the Post Before Registering feature in the admin CP, and recommend that everyone else do the same, unless they want to be blocked from sending email to large email providers.
JasXPear got a reaction from Square Wheels in Support url disappeared from Client Area
JasXPear got a reaction from AlexJ in Support url disappeared from Client Area
