Matt
Management
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Everything posted by Matt
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100% not, no. You have until January 1st 2022 to keep using email ticket support. After that, simply drop your support needs in our support forum where our staffed team will triage them. We understand that some support issues are complex and require us logging into check data, etc. so tickets will still be very much in use for this.
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You absolutely do not need to pay $1250 to have a bug fixed. You keep email ticket support until 1st Jan 2022. We ensured that all current license holders had months to adjust to how to get support. So things carry on as normal for you with regards to support. In the future, you would just post it in the support forum and our team will take care of it. If you check out the support forums now you will see that virtually every single topic has a team response, and many of the topics have had the topic converted into a ticket for a developer to examine and communicate with you. You do not need to spend $1250 to ask us questions. We are right here on the forum or if you want to raise something in private, please use the contact us link. If you need support, please use the ticket system as normal. After Jan 1st 2022, you can reach us in the support forum. If you need to share private information, just state that and we'll convert it into a ticket for you. We are not removing support, just changing how to get it. We are not removing support, just changing how you get it after 1st January 2022. Take a look at our support forums now, you will see very fast responses from our team. We are staffing the support forums to ensure that no question is missed. Release cadence is relative. We are making more regular releases and are now dropping into a monthly release schedule with new features being released within them. We are no longer holding up major releases for 9 months. We want to create a support community that benefits you as the customer. Our staff will read every single topic posted and triage them into either tickets, our internal bug tracker or drop an answer if they think that will be the best approach. We are not removing support, we are not removing the ability to talk to us, we are not removing the ability to get help. We are just changing how you get it. Absolutely never submit logs. After January 1st 2022, just post a topic with a brief overview, let us know you have data to share and we'll convert it into a ticket. We can even delete your topic if you request it. If it's really private, then you can use the contact us link. We are not removing support. I know I'm repeating myself, but I wanted to reply to as many people as possible. Priority support is different from the ticket support license holders get. As above, you have until Jan 1st 2022 (or when your license renews if renews past that date) to use tickets as normal. After that, the support forum is monitored and triaged by staff. Zapier is available to self-hosting customers. $80/6 months is $160 a year. That's a $90 increase. You do get support. I would not even call it basic. You have tickets until Jan 1st 2022, and then triage via the support forums. These forums are staffed, you can already see this by looking in the support forums. As above, support has not gone or being taken away. We want to build a rich support community here on our own forums. Most support tickets are simply "how do I do this" type questions. If these are visible on the forum, then it is more likely that you will find your answer before having to open a ticket and wait for a reply. If the support issue you have is more involved, we will convert it into a ticket for you. This is what is already happening on the support forums. Hi Tom, I looked at your account and I can only apologise for giving you a heart attack. The renewal cost of $235 is actually wrong. The rebuild we ran to recalculate prices did not account for cancelled apps. I've re-run the rebuild and your renewal price has now gone from $120/year to $175/year - an increase of $4.58 a month. To others who have seen double prices, please go and check your client area. It's likely you also had cancelled products that have been incorrectly folded into the renewal cost preview.
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Added to our tracker, thanks.
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This is a maintenance release for Invision Community 4.6.
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I would imagine the silence is just a period of reflection and deep thought.
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Yeah, I made a pretty sizeable mess of the release. The team had to rescue it while I was away from my desk.
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During the build process, some of the line ending characters changed. It's safe to just keep using your custom.css when asked.
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This is a maintenance release for Invision Community 4.6.
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Dark mode?
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The website is looking
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This is a maintenance release for Invision Community 4.6.
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This is a maintenance release for Invision Community 4.6.
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Happy for you to stick in a ticket my friend. I'll take a look on your install.
Well, friends, what a journey we've been on since we started work on Invision Community 4.6.0. With 11 developers accumulating 934 commits over 3,157 files changing 120,281 lines of code, we're ready to show it to the world. Along with over 260 bug fixes, this new release contains some great new functionality. Let's take a look at what's new. Achievements Achievements, badges, ranks, rules, gamification, whatever you want to call it, this is the most significant feature for Invision Community 4.6.0. This brings a whole new level of earning and showing trust to other members while gently nudging more quality contributions to your community. Zapier integration Do you want new member registrations to magically appear in a Google spreadsheet? Perhaps you want members who opt-in for newsletters to be added to Mailchimp or ActiveCampaign. Cloud and Enterprise customers can do all this and more without writing a single line of code, thanks to Zapier. Web app and push notifications We took the time to round out our PWA (progressive web application) framework for 4.6.0 to include service workers, push notifications and more. I barely understand it, but Rikki takes you through the changes in our blog entry. Anonymous posting For some types of community, where discussion topics are particularly sensitive, community owners want to make sure that members register with their real details but are given the option to post anonymously where appropriate. For example, organisations dealing with abuse or sensitive topics might want the member to feel safe and disinhibited to post info without fear of being identified by the rest of the community. Solved content In Invision Community 4.6.0, we have rounded out our "solved" feature by allowing the feature to be enabled on a regular forum, along with notifications, statistics and more. Show when a team member has replied When you're scanning a list of topics, it's helpful to know when a community team member has replied, as these replies tend to have more authority and are more likely to resolve an issue. 4.6.0 adds a feature to show when a member of the team has replied. Health dashboard As Invision Community is a top of the line community platform with excellent developers and an amazing QA team, it's unlikely ever to go wrong. On the infrequent occasions that you need to identify potential issues within your community, the new health dashboard makes it easier to diagnose problems and request support. Spam improvements Our Enterprise customers run very visible and very busy communities. One of the pain points they had was identifying and limiting the annoyance of spam within the community. We created a new round of improvements based on that feedback to mitigate spam, and these changes are available to all Invision Community owners with 4.6.0. Cloud and Enterprise customers will also benefit from multiple under-the-hood optimisations for our cloud platform, including better caching of resources for faster response times. Let me know in the comments which feature you're looking forward to the most!This new release brings many new features to Invision Community.That photo though.
Spam is as much a part of life on the internet as emoji overuse, serial GIF abuse and regretful tweeting. But I'm not here to talk about how I conduct myself online; I wanted to talk about three spam improvements coming to Invision Community 4.6. As you may be aware, Invision Community has its own Spam Defense functionality, which uses a mixture of crowdsourced data, publicly available data and our own special sauce to help reduce the number of spam accounts that get through the registration system. Invision Community also has several other tools to mitigate spam post-registration. These tools have served us well, but as spammers evolve, so must our systems. Here's what's coming to our next release. Spam Defense Scoring I can't divulge too much on our Spam Defense system lest we give spammers targeting Invision Community information that can assist them. Still, we have made several changes to our Spam Defense system. These include rebalancing the score thresholds, checking against known TOR networks and proxies and using other data in the public domain to inform our scoring decisions. Spam Defense Blocking The current implementation of our Spam Defense only allows options to either prevent registration entirely or put the registration in an approval queue. However, the days when Spam Bots stood out from normal registrations are long gone, and it's hard to know if an account in an approval queue is legitimate or not. In 4.6, we've added a new Spam Defense option that you can choose to allow the registration but put the new members into the posting approval queue, meaning their posts will need moderator approval before being published. This reduces the decision burden and makes it easier to take a chance on a low score from the Spam Defense system and review their posts before they are made public. Word Filters We have added a new option to the Word Filters to allow content containing specific words or phrases to be held for moderator approval where the author has less than a set threshold of posts. For example, you may notice an increase in spam targeting "CBD Oil" and add it to the word filter list to hold the content for moderator approval. This works great and captures a good number of spam posts; however, your regular members get frustrated when they want to talk about CDB Oil in their posts. This new option allows you to set a trust level for allowing these words to be used without capturing them for approval. We hope these three changes to our spam controls will reduce the level of spam you get in your community! I'd love to know what's the weirdest spam (that is safe for work!) you've seen in your community.As Jordan said, we’ve been working on the feedback for achievements and tying up other loose ends.Ranks are set by points thresholds. You earn points by doing many things. Each rank isn't tied to a specific action such as "500 posts".They are currently. I may add an option to bypass them for those admins that consider it 'inactive' content.There is now a separate page to show rank progression and badges earned.
You earn points for posting new topics and replies, reacting to content, following items/nodes/members and for visiting daily. On our site we chose to rebuild all content, so it now acts as if we'd had achievements since the launch of this forum 20 years ago, so longer term members have accelerated through the ranks that would have taken months to earn. If we did not rebuild content and started off with everyone on 0 points, then you would see rank progression for more than just having a lot of posts.
Invision Community has an exciting opportunity for an experienced PHP developer to join our team. Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands. We have been on the forefront of independent and white label engagement communities since 2002. The Role As a back end PHP developer, you will be working closely within a tight nimble team. You are a clear thinking problem solver and are able to demonstrate skills in creativity and innovation with the ability to meet deadlines. You thrive when given a brief and create well structured efficient code. Your role will be varied and involve bug fixing, peer reviews, helping refine a technical specification and contribute code towards new functionality for Invision Community. The position is remote, but it will require significant overlap with the EST working day. We offer a friendly relaxed environment with an established team who have a passion for what they do. There is an opportunity to learn from others and progress into more senior roles. Key Responsibilities Write well designed testable efficient code by using sound development processes Cooperate with other team members to develop new features Gather and refine specifications are requirements based on technical needs Create and maintain software documentation The most important characteristic is a willingness to learn and to take on new challenges. The role is varied and you can be working on a launch with an enterprise customer or crafting code for our latest features depending on priorities. Skills & Experience Significant experience as a PHP developer in a commercial environment Experience with MySQL. Experience with github. Experience with various web services such as OAuth, SAML, REST, etc. Experience working within a team with a strong culture. Some experience with HTML, CSS and JS. Worked on large scale applications. Confident with modern OOP standards including traits, etc. The depth of experience can vary between developers. Please apply even if some of these areas are not your strongest points. We can offer training and mentoring for the right candidate and our team is very supportive. Location Remote but must be available for a significant portion of 9-5 EST working day. Salary Dependent on experience. Please submit your salary expectations on the application form. How To Apply Please complete the application form giving us as much information as possible.
You’ve probably already noticed that something looks a little different in our community today. As part of our ongoing community improvements, we’ve performed some housekeeping to streamline the forum structure, make more distinction between areas and open up a few areas to guests and friends. The big visual change is that we now have four separate areas: support, community, marketplace and developers. It should hopefully be clear what each section does, but let's go through a few examples. Support This area is where you can leave feedback on existing features, help shape Invision Community’s future by suggesting new functionality and also where you can get quick support from fellow Invision Community owners and our team. Starting today, you can post in the Help & Support forum to get help from our team. If you’re unsure what a feature does, or think you’ve spotted an issue that needs our help, then you’re welcome to start a topic. Of course, if you want private support, then you are welcome to create a ticket in the client area as normal. Community Even the most seasoned community manager needs a little help from time to time. This section is the place to ask about strategy, to blow off steam in the lounge or to ask for fellow owners to help with support requirements outside of official support, such as configuring servers, databases and so on. Marketplace Our Marketplace brings hundreds of new features, themes, language translations and plug-ins to your Invision Community. If you need support or have a request for something you’ve purchased from the Marketplace, drop into the forums here. Developers Invision Community is blessed with a strong developer community extending the rich functionality of Invision Community. If you’re looking to develop an idea for Invision Community, these forums will let you connect with our development team to answer questions as well as get help from other marketplace authors. Other Changes There are a few other changes of note that I’d like to go through. Firstly, ‘Visitors’ (that is a registered member without an active license) are now ‘Friends’. Who doesn’t need new friends? Guests and Friends can now view the official support forums, but cannot post a new support request or reply to existing ones. We’ve merged ‘General Chat’ in with the Client Lounge to form ‘The Community Managers’ Lounge’. This is still a perk for active customers and the topics are not viewable unless you have an active license. Finally, we’ve gone through and spruced up some of the forum rules, descriptions and custom error messages. I hope these changes make it easier to find what you need and get a little help when you need it.
