Jordan Miller

Agree to disagree 😇 Our support isn't disappearing, it's shifting from private tickets to the community. We are still very much going to be offering support. Curious, why request that people from the community not weigh in? There are lots of brilliant people here. 😁 Yes, you technically have a business relationship with us, but you are also part of this community where we all lean on each other.

Appreciate all the kind words! I'd encourage you to give the shifted support system a chance. 🙏 If anything, I think there will be more support available versus less because inevitably many will find answers to their questions and won't even have to submit a ticket, freeing up our team to answer other not-yet-answered support questions. Consider opening a support topic as a ticket. It's just public now, which means the community can also weigh in. There's a kind of togetherness with this format which is pretty cool. 😇

Happy Hump Day. I know things are a bit tense right now. I feel you, and want to encourage you to continue respectfully sharing your thoughts in the Refresh topic versus this one please. Thank you for venturing into this topic. I come bearing gifts! I'd like to share that we have the 4.6.7 beta release out next week. It'll include our new Activity Streams and Clubs functionality. If you have no idea what I'm talking about, give our Blog Post a read! Essentially, Closed Clubs gets some cool extended options. 😎 Elsewhere, you can subscribe to receive email notifications to all the Activity Stream choices (minus the All Activity). 🔥 There's also a cool decay feature implemented. Now, onto the juicy software updates made in the last seven days: - Improved online member widgets to show the viewing user when they are not anonymous when the block is cached. - Content item message form defaults to private, with a colored border around the editor to signify the privacy status. - Fixed an issue where a specially crafted URL could cause an uncaught exception. - Fixed an issue with the display of the Page Builder: Upload Images widget when used with a set block height. - Fixed an issue where profile fields are not properly formatted. - Fixed an issue where the validating information was missing in the 'all' Admin Control Panel member list. - Updated XenForo converter for 2.2.x. - Changed the default character set for conversion sessions from `utf8` to `utf8mb4`. - Fixed an issue importing attachments from XenForo if you had previously converted to XenForo from another platform. - Fixed an issue where background images in Promoted Streams sometimes didn't load properly - Fixed an issue where converted mentions may contain a static URL (breaking them if you change your domain). Sending you all a lot of good vibes. If you have any questions/comments, please drop us a line in the comments.

Lol the polaroid featured photo, the 1.5 star rating. That is quite a recap embed 😳

Appreciate you showing us some love!!

🥲 Appreciate that!

📣 Hey fam, got word from the team. Hopefully this can help! If you are facing an annual renewal very soon, and you want us to split that annual invoice into a 6 month one, we’ll happily do that for you this time. 🙂 Reach out to us via our Contact page and we'll get you sorted. Btw just worth mentioning if you want to save up, you can pay into the account credit (in the client area) to help you budget for your site.

I feel that. It would have been a good call to get that email out first 👍 Upon release, everything ran pretty smoothly, but we ran into a couple of hiccups that the team needed to put all our attention on. In hindsight we could have sent that email out first - btw it's on its way as I type this. We were a few hours late with this and we apologize. It's not our intention to push people away. We want to offer better support and also grow. Hopefully in time you can see how we knock our next projects out of the park. Actions speak louder than words, so sit tight and we'll show you versus me telling 🙏

I hear you. We genuinely talked about today's news for a while because we wanted to be as sensitive as possible while also forging a path forward. It's been a weird line to walk to be honest, however we're committed to making this the best community platform on the net. We feared the backlash, so we wanted to also offer a website refresh as a demonstration that we're always looking to better ourselves. This is by no means a reflection that we could care less about the clients that have been with us through thick and thin. We know the news is a bit of a shock. We're going to continue to be here for you more now than ever. Yea cheesy PR verbiage from me but it's also real talk.

I hear ya. In hindsight maybe we should have done that. There really was no great way to communicate this, it's one of the harder parts of what we do. We don't want to let you guys down, but we also believe in our platform and want it to continue to grow and develop. Appreciate you being broadly supportive as you put it. That means a lot honestly. 🙏

We're sending out an email with the nitty gritty about the pricing, and have a blog post on the way laying out our new website refresh. Today was a bit of a soft launch. We aren't trying to causally pull the wool over anyones' eyes. Sorry if it came off that way.

Thanks for this ! We noticed too. We'll get it sorted asap ;]

I can see why this might be a bit ehh at first, but I've seen first-hand how many times we answer similar questions privately via email. Shifting support to the community should become super useful to free us up a little so we can focus on expanding the platform. I know, very PR-ey response but what I mentioned is what we're aiming for. We're not going to abandon you guys.

Yeah I do see how it comes off like that. There was no great way to share this news. There's an email being sent out in the near future as well explaining things further.

Kind of sort of. We are going to be shifting our support resources from tickets to community support in a BIG way. We want to further build a resource library / knowledge base, so if people in the future have a similar issue, we'll have a big answer library ready to pull from. We are definitely going to be on our A-game in the community in terms of support. This frees us up for more future support. I know that sounds like a bit of a PR spin, and I guess it is, but it's also the truth. Community support is something we have strategized about a LOT in the past few months and are eager to be more connected to everyone.

Stick with us. I know this news is a little whiplash, but please give us an opportunity to show you we aren't arbitrarily raising prices just cause. We want to expand and grow as we navigate the waters of today's rising costs for us as well. 🙏 Respectfully disagree. 😇 I know I'm biased, but it would be cool to stick with us to see what other things we have in the works for you all.

Hello! Sorry if it appears like we ignored ya. That is definitely not our intention :] I'd like to think we listen to feedback then decide how to proceed. I see there's a plugin included above. I know it's an added expense. I personally like the abbreviation, but I do agree it could be cool to give the community leader the choice. Could be something we look at in the future. 🙏

I hear ya. Hopefully you won't decide to jump ship when you go to renew in the future. 😔 I wouldn't say our plan is to push out the boutique niche communities. I was a self-hosted client for 10 years before officially joining the team, so I know how you might be feeling.

Appreciate you understanding. We actually have an email going out about this shortly. There was a bunch of moving parts to get this refresh out, but rest assured we do plan on reaching out to everyone individually. Stay tuned for that :] PS thanks for the kind words about the design!

Appreciate ya @Adriano Faria

Yeah I feel you. It's a tough spot for us. We want to continue being innovative and expanding the platform; this was one of those routes we delayed taking because we never want to disappoint. In a year, as we continue to build, hopefully you all can see how we were able to further develop and grow thanks to you.

Ahh yea we noticed that, too. We have a little bug tracker internally and jotted this down. Will be fixed asap! :]

Appreciate you noticing that, for the most part, it's a slight increase and hopefully nothing game changing for you. Also noticed you said "almost" puts to rest. Phew! Don't give up on us; you're too talented!!

Ehren smashed this out of the park!! The old design was dope - we took it and breathed some new life into it!