Jennifer Beadles

Hi @kRSB,

We are not receiving email notifications when our Admins use the group mention (@ members tag) in the forum. A few weeks ago, when it was used everyone in the forum was receiving emails. 

Please let us know how to fix it

Thank you!

I added the details in the notes

I added the credentials for ACP

Hello, I have provided the credentials for FTP access.

Hello,

I am having an issue with the event calendar for recurring events in the 'overview' view. I have a biweekly recurring event (February 13th and 27th). When I first open the calendar for the current month it only shows the 13th event:

After I switch to another month, e.g. March, and then switch back to February the calendar will show the second event:

Is it possible to configure the calendar for showing both events?

Thank you!

52 minutes ago, Marc Stridgen said:

Looks an interesting concept there 🙂 We do have people that use courses to show their users how to use the site. Not quite what you are looking at there, but thought I would mention

Thank you for the suggestion 🙂 

Hello,

I would like to create a step-by-step tour of the community forum in order to explain how it works to the new members (similar to this WordPress plugin https://wordpress.org/plugins/dp-intro-tours/). I have searched the marketplace but couldn't find anything. Is it possible to have this functionality?

Thank you

I tried it in the live environment and it works. Definitely something wrong with the test. Thank you for your help 🙂 

29 minutes ago, Nathan Explosion said:

Instead of doing those things, why not add it using the tool already available for adding a template?

If you are developing an application though, then things are a little different - if this is the case, you'd create your template in the dev folder of your application and work from there.

Thank you for the suggestion. I tried doing it this way but it didn't work either. I think it's because my test environment is not configured correclty. I can't even see the list of exising templates.

Hello,

I have an existing application and I am trying to add some new features. I have added a new template to the theme.xml file and also created a new record in the core_theme_templates table, but when I try to use the new template I get the error below:

ErrorException: template_store_missing (0)
/public_html/community/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute()
/public_html/community/index.php(13): IPS\_Dispatcher->run()
 

What am I doing wrong?

Thank you

Hi there,

Our community map says that there is an update.
However, when I click Update Available, it says we need to purchase the app again. 

Please let us know how to resolve this. 

Hi @Randy Calvert,

Thank you for your help and directions 🙂 

 Please let me know where I can find instructions on installing the commerce application.  We are running our community on version 4.7.2.1. because our servers are not migrated to PHP 8.  How do I get the correct commerce version for our community?

Thank you @Randy Calvert

Please let me know how to add the Commerce application to my community. Currently, we only have these 

Hi there,

Please let me know how to create a Support system like this one. 

We want to build a support system where only admins and moderators can see and reply to the tickets. We want our community support system to be like this one: 

I am looking forward to your feedback.

Thank you!

9 hours ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

The issue has been resolved by itself. Thank you for your support.

2 hours ago, Jim M said:

It looks like you're using WordPress at the root of your domain. Have you altered the .htaccess configured there recently? This can impact subfolders down the chain, which may also be your issue.

I would suggest replacing the .htaccess as recommended in my previous post to ensure you have the correct ones in place and then you may wish to temporarily disable your WordPress .htaccess to see if that impacts anything.

I restored yesterday's backup but nothing changed. I still have the issue.

1 minute ago, Jim M said:

Did you apply the .htaccess for the API directory to your root directory by mistake? Sounds like this is happening if it is impacting other areas of the site.

The .htaccess in ACP -> System -> Search Engine Optimization -> Rewrite URLs goes in the installation root of our software.

The .htaccess in ACP -> System -> API, goes in the api directory of our software.

No, everything was working fine, and then I started getting that screen out of the blue. I put the .htaccess file in the correct directory but nothing changed.

11 minutes ago, Daniel F said:

Has anything changed on your server? Is the htaccess file still present in the api directory? 

The only thing I did today was to create and test the API key.

Not sure what happened. The file is not there and when I uploaded it nothing changed. Also, my members can no longer login to the community. They keep getting redirected to the login page. Not sure if both issues are related.

Hello,

I am having an issue with the API. I generated the API key and was testing it. After a while I noticed that I could no longer see the API keys. Any ideas on what caused it?

Thank you

Hello,

I would like to suggest adding the possibility of marking forum posts as unread.

Thank you

Hello,

Is it possible to mark forum posts as unread?

Thank you

Thank you for the quick response