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Mike I

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  1. Like
    Mike I got a reaction from OptimusBain in Lifetime Product   
    Except that is inadequate. Why are two products needed just to separate between a monthly/renewable subscription, and a permanent one? Unfortunately, that will make no sense to the average consumer who has to click on two different product links. It's quite an inconvenience and I think the preference of attaching the lifetime option directly into the main product page is much more appropriate. Also - I have software that relies on the product ID; if we used your idea, my software will now have to account for two product IDs that are tied into the exact same product. It's senseless.
    100% in agreement. I'm not a fan of "lifetime" purchases for anything either - by definition, they're absurd. The thing is, I've been constantly asked to add them in by customers, and not having the ability to elegantly add them into the product page without some ghetto workaround such as creating a "10 year subscription" is quite upsetting. Furthermore, I believe extending your product page or terms of service to construe what exactly a "lifetime" subscription is should be sufficient.
    Absolutely, I'm sure there is a better word for it. Most people do go by the term "lifetime" though.
     
    Anyways, I truly don't think this is a suggestion that requires arguments on the logicality. IPS does not currently support a method of adding a permanent subscription to a renewable product - my suggestion is to add it. I currently don't see any downfalls of adding this.
  2. Like
    Mike I reacted to Jordan Miller in Lifetime Product   
    Hey @Mike I, got a little update. We do think this is worth implementing, but right now there isn't a time frame as to when that will be. Just wanted to let you know we heard ya. 🙏 When I get some more information I can circle back 🙂
  3. Like
    Mike I got a reaction from OptimusBain in Lifetime Product   
    1: No, it's not. Because some people would like to pay a month for something, to try it out. If said person likes what they bought, they might come back and buy lifetime. I think you misunderstood the point of the post completely.
    2: Doesn't really matter what they believe. If people are buying your product (especially for the amount that IPS costs), I'd hope they'd have the respect to listen to suggestions and potentially add them (it's a good idea anyway!?). Other forum softwares have integrated such functionality, and IPS is lacking. This isn't to undermine the software, this is just to show that people will appreciate more customization with some of the systems IPS has.
  4. Like
    Mike I got a reaction from OptimusBain in Lifetime 'renewal' option   
    I have and received very poor support. I managed to look into it and find the issue myself. It's fixed now thankfully, although I'm still having an issue with PayPal but I'm pretty sure that this is on PayPal's side and not Invision's.
     
    No disrespect, but that is a terrible band-aid solution, and would look just as funky as my current method.. This will also cause problems with other personal software I use to gauge if the person has a lifetime subscription.. I don't believe adding a native "Lifetime" option would be too hard.. Can this please be looked into in future IPS updates..? I mean no offense, but in terms of Commerce, I've seen better functionality in MyBB plugins.
     
    EDIT: PayPal has finally responded to me and this is the message they've sent.
     
    I know this software has a ton of issues with CloudFlare or something. I'll try to see if that is causing it, as that was what "support" assumed - which was actually not the case at all for Stripe.
  5. Like
    Mike I got a reaction from OptimusBain in Lifetime 'renewal' option   
    Hello, I'm making this thread in hope that someone is knowledgeable enough on this software to help me out. IPS has two product types, regular products, and subscription packages. There's a huge issue though, at least with what I'm experiencing. I can setup prices quite nicely with products, but the problem is I can't add a "lifetime" option. With subscriptions, you can add a lifetime option, but the pricing functionality is completely scuffed. Why am I only able to setup a initial price and renewal price? On my current product, I have options for a day, week, month, and "100 years" since there is no lifetime option, which looks absolutely ridiculous and out of place. It's either, have a layout with different prices for different time periods, or have a subscription package which only allows you to pick a initial and renewal term. I'd really appreciate some insight on how to achieve what I'm wanting here.
    I'm actually quite stunned by the lack of proper commerce functionality on this software, let alone the amount of bugs I experience. I just renewed my license in order to upgrade my forum to the latest version, hoping that it'd fix the bugs I was experiencing (and for the most part - this version did not fix most of the bugs I was experiencing). Honestly, for the price point, I was expecting something better.

    Thanks.
  6. Like
    Mike I reacted to Haku2 in Lifetime Product   
    Not necessarily. Using this workaround for products provides an unfriendly and disconnected interface to the user. Aside from the possibility of users inadvertently purchasing the lifetime version of the product while still having an active renewal-based version of the product, there may be likely more work for the administrator to routinely perform such as:
    managing cancellation or refunds for the renewal-based product creating a custom invoice for the user requesting payment for the difference between the price of the lifetime product and the remaining time left on the renewal-based product transfer any user-supplied information in the renewal-based product to the lifetime product
  7. Like
    Mike I reacted to CoffeeCake in Lifetime Product   
    I'm wary of lifetime purchases for anything. It's a money grab and unsustainable. Your costs will continue in perpetuity for as long as you operate your site, and the expectation of the purchaser will likely be that they'll never pay another cent to use the thing for the rest of their lives. What provisions do you have in your contracts for fulfilling your potential obligation to provide your service indefinitely?
    I assume IPS did this at a more immature stage in their existence and learned some important lessons. I hope they made it right for their customers when they had that realization in some way. Let's hope.
    You should have the option to do whatever you'd like though, and I fully support a one-time purchase that puts you into a group indefinitely. This is a useful concept if you removed the word "lifetime" and simply stated for a fee of $X, you get access to Y with no time-based commitments.
    Subscriptions, as a concept, are linked to intervals of time. You pay $X for access to Y for Z interval, and you have the option to renew or not.
    There needs to be more cohesion in your ability to give equal weight to the subscriptions and the single time purchases, and setting these all up as products is likely the best way to go. There needs to be logic to prevent your scenarios surrounding purchasing both the single time and subscription products. This whole thing is configured and presented from the mindset of someone worried about the internal logic, rather than from the perspective of the customer experience. Your marketing and the customer's thinking are: "Do you want X for Z time for $Y, or X until the sun consumes us all for $W?" A developer does not a user experience designer make.
    The ability to have multiple durations of time for a single thing and do it smartly is an opportunity for improvement.
  8. Like
    Mike I got a reaction from Haku2 in Lifetime Product   
    1: No, it's not. Because some people would like to pay a month for something, to try it out. If said person likes what they bought, they might come back and buy lifetime. I think you misunderstood the point of the post completely.
    2: Doesn't really matter what they believe. If people are buying your product (especially for the amount that IPS costs), I'd hope they'd have the respect to listen to suggestions and potentially add them (it's a good idea anyway!?). Other forum softwares have integrated such functionality, and IPS is lacking. This isn't to undermine the software, this is just to show that people will appreciate more customization with some of the systems IPS has.
  9. Like
    Mike I got a reaction from Haku2 in Lifetime Product   
    Hello.
    I have a suggestion I think IPS is in need of. While adding a product, you're given the flexibility of choosing any subscription term (renewal) you'd like - well, all except one. Lifetime purchases should be added a feature to the product feature instead of limiting it to only subscription plans. It's a huge flaw in my opinion. @bfarber suggested to make a new product that copies the main product, with the exception that it is appended with '(Lifetime)' - this won't work for me for many reasons, and it also seems like a band-aid fix; it'll look very out of place and hacky. I'd like to do this properly by having the lifetime option added natively into the product system instead.
     
    Thank you.
  10. Like
    Mike I got a reaction from Askancy in Lifetime Product   
    Hello.
    I have a suggestion I think IPS is in need of. While adding a product, you're given the flexibility of choosing any subscription term (renewal) you'd like - well, all except one. Lifetime purchases should be added a feature to the product feature instead of limiting it to only subscription plans. It's a huge flaw in my opinion. @bfarber suggested to make a new product that copies the main product, with the exception that it is appended with '(Lifetime)' - this won't work for me for many reasons, and it also seems like a band-aid fix; it'll look very out of place and hacky. I'd like to do this properly by having the lifetime option added natively into the product system instead.
     
    Thank you.
  11. Like
    Mike I got a reaction from kreitttbw in Lifetime Product   
    Hello.
    I have a suggestion I think IPS is in need of. While adding a product, you're given the flexibility of choosing any subscription term (renewal) you'd like - well, all except one. Lifetime purchases should be added a feature to the product feature instead of limiting it to only subscription plans. It's a huge flaw in my opinion. @bfarber suggested to make a new product that copies the main product, with the exception that it is appended with '(Lifetime)' - this won't work for me for many reasons, and it also seems like a band-aid fix; it'll look very out of place and hacky. I'd like to do this properly by having the lifetime option added natively into the product system instead.
     
    Thank you.
  12. Like
    Mike I reacted to Hypervisor in Commerce: Renewal Setting Improvement (important)   
    There really is a LOT lacking within the commerce piece of this platform. I was able to get more flexibility from vBulletin subscriptions 12 years ago than what I can do with this platform in 2020. It's really frustrating.
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