Howard L Martinez

hello, is their any option to add Captcha On Login , i see on app in market place and already purchase a few year ago, but its not supported from many year

so their is any option in ipb that we can add captcha on login screen for members and others.

Thanks

8 minutes ago, Adriano Faria said:

Do what it says. Remove the line you added and upload the file again.

thanks 

3 minutes ago, Randy Calvert said:

It looks like you've regained access to ACP now.  Remove the line again from the constants.php.

You just need it during the login to disable plugins.  Then you turn recovery mode off by removing that same line.

thanks

ok fine,i open on another browser and its work 

thanks 

1 minute ago, Adriano Faria said:

Remove the second <?php. It should be only one, at the start of the file.

its give me this  error don't let me open any thing 

5 minutes ago, Randy Calvert said:

Use recovery mode to gain access to disable all third party resources an regain ACP access again.

 

like this ?

22 hours ago, Howard L Martinez said:

i don't think , because my updates always work and install fine, and i didn't change any thing this time so i don't know what is the issue, ok i am waiting for resposnce  from your team

hello , i accedentially enable the one application in my admin panel, and its not let me to open admin panel now, and can't access webiste also, your team disable these yesterday i am delete today few and just click it and my access, gone 

can u disable all app in my admin panel so i can access the admin panel 

@Jim M @Marc Stridgen

Thanks

6 minutes ago, Jim M said:

I have checked these and the updated details seem to be working for me. However, if you are storing your Invision Community installation in an abnormal directory, please provide that path in the access details as /var/www/html is empty.

I have advised our team and they will respond if they need anything further. 

i don't think , because my updates always work and install fine, and i didn't change any thing this time so i don't know what is the issue, ok i am waiting for resposnce  from your team

18 hours ago, Jim M said:

This was moved to a ticket to further assist you. Please check your email for further correspondence.

i got email from your advance level support, they said the credential of ftp and my website login not correct when i already update these yesterday. i connect ftp here and see its connect fine then i update here the ftp detail,

because your senior team working is very limited like from monday to friday , and also they reply very slow, can u see if every thig is here ok , because for my side every thing is fine, and they are not replying on email i am waiting from many hours, and also because tomorrow is friday i don't want my forum will be down on weekend 

why no one is replying? @Marc Stridgen @Jim M

4 hours ago, Marc Stridgen said:

Sorry to hear you are having problems here, however you are misunderstanding the problem, unfortunately. The system checks you have the minimum requirements for the software to run. You do indeed have those minimum requirements. It cannot check your servers configuration is correctly working though unfortunately. What is happening here is that the system is trying to write a session to the location which your PHP installation says to write to, and your server is saying "No, I cant do that". We have no control over what is happening there in any way unfortunately.

we change this  " We have changed htaccess, php.ini and user.ini settings related "/var/cpanel/php/sessions/ea-php70" to "/var/cpanel/php/sessions/ea-php80". 

and the upgrade start .

but in upgrade i am receving this error ? what is this

6 minutes ago, Marc Stridgen said:

It is indeed. That is the issue your hosting company needs to resolve

always before when i upgrade before upgrade the system tell which thing is compatable and which is not , and upgrade didn't start if some thing is not fine, but this time if some thing is not good with the new update how its start and stuck in this, my forum is offline from last night and i don't have any way to stop the upgrade and back to normal, because if its stuck in the start then why the forum is not showing ?

13 minutes ago, Marc Stridgen said:

Simply visiting /admin/upgrade shows the error right away. So that would be the step to showing the error.

Unfortunately, as we dont run your servers, so are unable to advise on what they need to change. That should be the function of your hosting company

its showing this error from yesterday , 

1 hour ago, Marc Stridgen said:

It is worth noting here that its referring to PHP 7, where you are actually using PHP 8 (presumably just updated to). Its very likely this is what is causing you issues, and is a PHP configuration error. This is not in any way related to the development of the software.

my hosting team already upgrade the php version and also change the path in php.ini file but still same error showing please sugguest some thing, 

they tell me 

"

Step by step guide on how we can replicate the error from our end.

"

so what i tell them i tell them before to change ther path in php 

13 minutes ago, Jim M said:

Unfortunately, I can only let you know what the error is and why you cannot move forward. Why it appeared now is not a software issue though, this is a server error in your configuration which your hosting provider would need to correct and make the path there accessible to PHP to read the session data. You will want to check your custom php.ini or local edits if you have any to ensure the path is correct to what it should be.

You can try to go to the upgrader at /admin/upgrade and try again to see if it is a temporary error but if it is still there, this is for your hosting provider to resolve, I’m afraid.

when i visit /admin i recive this error

and my hosting person said this 

"

In order to further check this issue, kindly let us know how we can replicate the error from our end. Please provide a step by step guide.

"

so can u tell me in detail where they see and what see?

28 minutes ago, Jim M said:

This error is stating that your configuration is not correct and PHP cannot read the session data. We do not provide custom server configurations so you would need to resolve this with your hosting provider.

If you used a custom php.ini, you will need to check that the path is correct in it as the one in the error is listing PHP 7.

i didn't understand this, before forum is working fine from many years, when i click update to new version, its give me the error that i show u and now u said this is hosting side issue, if its not correct like u said, then how forum running normal before?

because i have to tell hosting support team to check where and what is the issue so what i tell him to check which configure because they said straight that check with your software support team because the forum run normal before on same settings

1 hour ago, Howard L Martinez said:

hello, i am upgrading to latest version when i got this error and stuck here, my php version is less then 8.0 when i am upgrading.

 

i show this error to my hosting team and they said this 

"

It seems in order to run the website the session have to save the path correctly in the PHP INI. This custom settings it is advisable to check with your web developer.

I have find a similar thread for your case, refer here >= https://forums.cpanel.net/threads/php-ea-php73-website-looking-for-ea-php70-session-data.666601/ 

"

so please help me what to do and what is the issue 

hello, i am upgrading to latest version when i got this error and stuck here, my php version is less then 8.0 when i am upgrading.

On 9/2/2022 at 5:01 PM, Jim M said:

Sorry this is a server configuration, not a query. I would advise them to read documentation about Slow Query log configuration in MySQL: https://dev.mysql.com/doc/refman/5.7/en/slow-query-log.html

long_query_time is generally what is required here: https://dev.mysql.com/doc/refman/5.7/en/server-system-variables.html#sysvar_long_query_time

 

i provide the slow query log , some one hid it and didn't reply me :-s 

hello, i see this support system has no privacy , some time we have in some issue and have to post some critial errors and other personal things here when support person ask, and the support person will not response in time and any body can download and see the information.

like in my last thread where support person ask me to give us the slow query logs, and when i post it some people download it , those are not support person of invison community board. because support person response after few hours and many people can download and see the slow query logs.

you have to thing about this or do some solution where we can post some information that only invision communtiy support person can see or is their any button to lock the information, which support person have access only and if they want they can public it.

we don't want to share every thing public. and the problem is we don't even edit our threads .

22 hours ago, Jim M said:

No, please only log in the slow query log queries taking longer than 10 seconds. 

hi, can u please right the query to run , 

because my hosting team didn't understand what we want :-s 

16 hours ago, Jim M said:

Thank you for providing that slow query log. Unfortunately, I am seeing a lot of references to the advanced tag and prefixes third party application. Please disable that and other third party applications/plugins then please re-run and please limit the slow query log to queries running longer than 10 seconds.

You mean to limit queries running  longer than 10 seconds to be killed?

1 hour ago, Jim M said:

As mentioned by my colleague, you are welcome to provide us with a new slow query log based on your current configuration and we can review to see if there are any software improvements we can make.

However, keep in mind that you would need to work with your hosting provider (or a server administrator) to optimize your database if there are still system tables in MySQL which are causing performance issues. If your hosting provider is unwilling to help you optimize their server, you may need to explore another provider or if you are on shared hosting and that is why they will not assist, you may need to upgrade to a different plan or provider.

i ask them to run the slow query log they said they run the log and the best result will be with in 24-48 hour , so after 24 to 48 hour i will provide the slow query logs.

12 hours ago, Marc Stridgen said:

Please feel free to run slow query logging again for a while and let us have another copy. This may well have changed now your table types have changed. What I would ensure you are aware is that resources are not the same as correct configuration. You can throw as much resources as you would like at a server containing mysql, but if the mysql instance itself if not configured to efficiently use that data, then it will make no difference

so what i do now ? i have to hire any database developer to check the issue or what i do ? because i am mid of no ware , hosting team said its not their issue and developer team said its not their issue . so which one i have to contact to see this issue 

5 minutes ago, Jim M said:

As long as your server and database are optimized for INNODB then that would be up to you and your hosting provider.

and another thing, my website is ver very slow before like u and your team member mention above. so i upgrade my vps today from vcpu 4 to vpcu 12 and 8 gb ram to 12 gb ram , but my home page took to much time to load, i talk to hosting team, and they said its clear not their is issue with your website u have to talk to your web developer to check what is the issue why its loading slow. 

can u take and look and see why the home page load very slower then other page , because i have now good hosting resources 

1 hour ago, Marc Stridgen said:

There isnt much I can add to the above. Default configurations of items are something your hosting company would need to resolve

no i mean i need to change the default one also ? or it is ok