Howard L Martinez

6 minutes ago, Marc Stridgen said:

The first thing I would say there is that you are not on the latest release of the software. You need to update your site to the latest release and test again in the first instance

did the upgrade but same issues.

hello i notice my meta tag is not working properly .  this is my meta tag for this link 

and if this is my home page and its showing like this 

forum - mywebsitename.com here is the screenshot 

please check this issue thanks 

1 hour ago, Jim M said:

Sorry, there are no means to ban a mac address. 

You can disable message permission to your default member group and then automatically promote them to a different group on making x approved posts through group promotions:

 

but new member also send message for purchasing the vip , their is no way i set member group only send message to admin group 

hello their is any way to ban mac address of user so he can't register again, 

basically i am facing issue some one create account again and again with new vpn ips and invite my premium members to their forum and also buy vip accounts again and leech my vip stuff again and again i am tired of this 

or is this any way normal member can't send message to vip groups they only send message to normal group or admin group

thanks 

6 hours ago, Marc Stridgen said:

I see this has now been resolved on your ticket, and was a 3rd party plugin. 🙂 

can u please delete this support topic because its contain too much sensitive information regarding the forum and databases. Thanks 

17 minutes ago, Marc Stridgen said:

I see this has now been resolved on your ticket, and was a 3rd party plugin. 🙂 

thanks so much its seem working now, i will let u know if face any issue @Marc Stridgen also thanks so much to @Miss_B

11 minutes ago, Marc Stridgen said:

At present, your PHP memory limit is too low. It needs to be set to 128M or more.

can u check now its increase now 

1 hour ago, Marc Stridgen said:

The FTP access on file is no longer working, so I cannot check this.  My suspicion is there was a 3rd party item in which you no longer have the files for. Please check your server error logs, which will show the error in question

can u please check now i update the ftp details

2 minutes ago, Marc Stridgen said:

You can either overwrite, or just run the upgrade from the page you were on there if you were already on the latest release, as the files would already be present

i run the upgrade and after upgrade my home page is blank white and admin is also pure white, and if i again open the upgrade page its show this error. can u please look at my site and give me some suggestion 

5 minutes ago, Miss_B said:

Try to run the upgrader first and see what happens. And do not be sorry at all for asking questions btw. The more you ask in situations like these, the better. Let us know how it will go.

i run the upgrade and its all white page now on home screen on admin panel just white screen no error :-s 

Just now, Miss_B said:

Overwrite them, yes. 

sorry for asking too much question. i didn't upload any file yet, but when i open upgrade link u said and its showing me like this , i have to upgrade now like this ? or still i have to upload and replace files of ipb

17 minutes ago, Miss_B said:

To run the upgrader you do not need to be inside your admin panel. Simply add /upgrade after the admin url. For example:

https://yourforumurl.com/admin/upgrade

And replace the url accordingly to that of your forum.

To reupload the forum files you will need a ftp program. 

i have to replace all this files? 

32 minutes ago, Miss_B said:

That is why it is important to run the upgrader to bring the database up to date with the forum files.

One of the errors you posted above points to file(s) missing imo, so it would be better if you reuploaded the files from the latest package once again. But first give the upgrader a go and see what happens.

 

how i do this ? i mean i didn't have access to admin panel my admin panel is giving error 

1 minute ago, Miss_B said:

What version are your forum files from? Try to reupload the files from the latest version and then run the upgrader and see if it will fix the issue.

my database corrupt before 6 ,7 day ago so i am using current version of ipb , but my database is 5 month old 

On 12/6/2021 at 11:31 AM, Marc Stridgen said:

Im not sure where you would copy them from, to be honest. There is no info as to which tables were empty in that restore, and even if that table is in tact, its very likely some of the members are not in your old data, so would break things on your site.

hello, i want to know what is this error, i give my hosting person a 5 month ago database and when they upload i still receiving error and my forum opening like this the screenshot i attached.

is this because my forum software is uptodate and database is 5 month old?

@Marc Stridgen

{image removed due to sensitive info}

3 minutes ago, Marc Stridgen said:

You can restore a database from 5 month ago and do the updates required  to get you up to date, yes. I cannot tell you if they are the right databases of course. Only yourself would know that

is their any way i can copy the subscription info of my vips and premium group , because many people buy premium memberships , and i put them on products and some are in subscription their is any way to do this?

On 12/6/2021 at 4:10 PM, Marc Stridgen said:

The reality here is if you have no backup, you have nothing to restore. If you have only a 2019 database, you can use that but you would indeed lose all data up to that point.

i found some thing , i found one backup in my pc full website backup that is like 5th month backup of 2021 , and i see their is database files in the sql folder i attach the screenshot , can u please suggest me i can use this database now or u suggest i upload all the 5th month backup and go back 5 month 

9 minutes ago, Marc Stridgen said:

You would need to restore all of that to 2019 if that were the case. Unfortunately if your backups are not working correctly, there isnt much we can do to assist here. We dont even know what tables were emptied. If we had a list of those, that may give us a starting point to know for sure. Even then, it may simply not be possible.

you mean i need full backup of 2019 then 2019 database will work ? if i install fresh ip software and put 2019 database what happen then ? i am so confuse what i do know ? can u suggest me i don't have full backup , all my backup don't have database files, only 2019 database i have that i may be download or my x hosting person download in home directory 

7 minutes ago, Marc Stridgen said:

Hello,

What tables have been recovered with structure only? There is no information there to state which these are.

The reality is here, if you are missing a lot of data, there isnt much that can be done to resolve the issue. It seems at present you dont have any full backups at all.

i take all time backup from cpanel generate full website backup and download i have last month backup also but the issue is i don't know what happen all my bakcup have sql folder but its only 1kb file look like the cpanel didn't include the database backup in full backup.

i have 2019 database backup i can use this ? or its revert me to 2019? and what happen if i use 2019 database at present setup every thing goes mixup ? or i can use this ?

On 12/6/2021 at 8:12 AM, Marc Stridgen said:

From what has been said there, your database simply hasnt been recovered yet, as its not the data they just restored

they reply this now my site is online now but i can't login even i can't login now to admin panel can u please see my forum and see this reply and tell me how much i am effected or what i lose or i have to start from zero , i don;t know what ipb tables they said effected and if they are important or not please see the reply and give me some suggestion and if u have little time please see my forum because my forum is offline like from 7 days, thanks

"

We have finally recovered database cracajqf_cyber1. As mentioned before, the recovery focused only on innodb tables. MyISAM tables are not affected in this case. However, there's a catch. Not able recovered innodb tables contain data. Some are innodb table's structure are recovered but without any data in it. Those innodb tables without data meaning the data are unrecoverable except the table structure.

Your website is accessible now but as mentioned before there's maybe some record or data are no longer exist.

This is the as far as we can do to assist you recover the database out of courtesy. Even our own provider would not put their hand on this issue. You may need refer to your own system administrator or web developer to recover the rest of data if they have their own backup.
 ""

{files removed due to sensitive info}

On 12/4/2021 at 7:40 PM, Jim M said:

You will not want to reinstall the software.

The table's data can be truncated in core_output_cache as the system will rebuild it.

However, the table in your screenshot above is required and you may lose theme data specific to your theme so it is recommended to restore a previous backup if that table is corrupted.

thanks so much may be its not relavent to you these question but my database goes corrupted the hosting person said and they said this where i am standing in the forum point of view did i lose every thing and i am on zero point now because they said the whole backup i take from cpanel didn't include the database and i didn't know why they said this 

"

After spending long hours, we have finally have recovered database "cracajqf_cyber". Do take note that this recovered database are mainly focus on InnoDB type database only as MyISAM type database are not affected. Refer attached screenshot - Screenshot_2.jpg to see the database type.

Screenshot_17.jpg shows that all errors are in InnoDB type database.

Screenshot_8.jpg show that all InnoDB database errors have been repaired.

We have relied on several tutorials in order to do this.

https://forums.cpanel.net/resources/innodb-corruption-repair-guide.395/
https://support.cpanel.net/hc/en-us/articles/360052389273-How-do-I-reinitialize-MySQL-or-MariaDB-without-reinstalling-the-RPMs-
https://docs.cpanel.net/knowledge-base/general-systems-administration/how-to-restore-database-grants/
https://www.chriscalender.com/tag/innodb-error-tablespace-id-in-file/

(edit) contain sensitive info

{images removed due to sensitive info}

On 12/1/2021 at 11:06 PM, Jim M said:

That is a new error and is now stating that the given table there does not exist so your hosting provider would need to assist you in restoring the table or restoring the whole database from a backup. I'm afraid again, this is up to your hosting provider.

my hosting person say that i want to know is it possible to install a new core and recover the forum existing sql after.

" Another side note about the recovered InnoDB database. The recovered InnoDB tables are retrieve by using SQL query to create same structured table from .frm file of corrupted database. Meanwhile the data resided within .ibd file. We are able to import data from .ibd file some of it. For table "core_output_cache", we're not able to import the data as its totally corrupted. Means, this table "core_output_cache" just has table structure only without any data.

https://newbedev.com/restore-table-structure-from-frm-and-ibd-files

Although we have referred one of many tutorials such as above, we cannot guarantee the recovered are fully workable. There maybe some missing data here and there among those InnoDB tables. "

can u please tell me thanks 

On 12/1/2021 at 3:19 PM, Marc Stridgen said:

This is something you need to contact your hosting company about, as the issue is connection to your mysql instance. This isnt something we are able to assist with unfortunately.

ya i know that but this is your platform and the ipb give some error on the admin panel so if u point me to the correct direction i can ask hosting team to fix the exact issue 

{image removed due to sensitive info}

Can u please check for a moment my forum is offline ! I don’t understand what my support team is saying I can give u cPanel login can u please take a look a tell me what is basically issue ! 
I hope u give support like always 

when I open my forum its show error which I attached  kindly guide me how to resolve this problem

and when i try to open the admin panel its give me this error 

{image removed due to sensitive info}