Nakamura RTS

Hi @TAMAN, will you be continuing to support this theme after the marketplace closure? If so, where can we find your site? It's currently not listed, and the demo page is also returning a 404.

Subscription gifts to other users would be absolutely phenomenal and help communities thrive.

Live streaming platforms are living proof of this. Top financial supporters are currently held back by this!

It totally makes sense that not everything can make it in, but the lack of open ended monetization is truly painful.

Here's the topic I made in the past for reference.

Yes please. Would be saving a lot of money on conversion rates.

Hello,

I believe commerce in certain communities could be significantly improved with the following:

• Products and subscriptions should be purchasable as a gift to other members.
  • Example 1: I want to gift 5 subscriptions to different random community members.
  • Example 2: I want to gift a shirt purchase to one specific community member
• Subscriptions should have options for renewal periods that the customer can pick, along with optional discounts that admins can set.
  • Example 1: The default subscription state is $5/month, but I'd rather pay the whole yearly fee at once, at $60.
  • Example 2: As an admin I want to give a discount for people in Example 1, so that they are only charged $50/year.

By searching the forums, it's easy enough to come across similar requests.

Especially as someone that hosts a live stream oriented community, gift-based revenue is one of our major driving forces, but this isn't a thing on our website. 

Thanks for reading and your consideration.

Sitting here, ready to schedule my email, but knowing that I'll be in a work call when I actually want the email to go out.

Please make this happen!

On 2/10/2021 at 8:06 PM, Jordan Miller said:

Just got word from the team that improving clubs functionality / organization is a priority and that a full sweep of Clubs is in the works 🙏 

Apologies for the necromancy, but with the marketplace app being dead, does the team have an update on whether this is still in the works or on the roadmap?

On 1/9/2023 at 8:39 AM, Marc Stridgen said:

Where is it that you are seeing this?

Their support team said so, but it's a native setting. 

Either way, we will not be using Stripe, as they classify esports in the same group of restricted business as gambling.
Case closed for me!

30 minutes ago, Randy Calvert said:

Phone numbers don't show on my statements.  Invision is not even aware of your phone number.  So it's not setting it.  

It's set within Stripe.  

Have you confirmed the following is off?

If that does not work, I'm not sure.  But it's definitely a Stripe setup issue instead of IPB.  

Yeah, this is how I have it set as well. Must be different from bank to bank then. Stripe claims the phone number's display is required.

6 minutes ago, Randy Calvert said:

https://dashboard.stripe.com/settings/public

There is also settings for the phone number, etc there.  

I know where to change things, but I'm saying I already have a Statement descriptor and Shortened descriptor, but it still is the Statement descriptor and the phone number that show on statements. Is it possible to avoid showing the phone number at all with Invision?

7 hours ago, TAMAN said:

Hi,

In the theme settings go to Checkbox/Toggle/Input tab

 

I'm afraid that's not it! Text stayed black even though I set this to white.

12 hours ago, Randy Calvert said:

IPB does not support dynamic descriptors. You can set a static descriptor within your Stripe account itself. 

https://stripe.com/docs/account/statement-descriptors

I had this filled in already, may I ask (categorically) what you put there to make it work for you?

I've just set up Stripe payments, and I'm having trouble finding a way to make customer statements (as in, what they see in their bank records) showing some specific information.

At the moment, statements will show the business name and the support phone number as provided to Stripe. 

Stripe support claims this is how it has to be - and that perhaps via the Invision integration one can change what gets displayed.

Very much appreciate any insight into this. Rather than the phone number, I'd love for the statement to display the product/donation/subscription name that was bought.

Hi Taman, I have trouble with setting the color of text for entering card payment details (I'm using Stripe).

Could you please point me to how to edit the input text color here?

On 11/29/2022 at 8:16 PM, Jim M said:

This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command.

This was the fix after all, however, the tasks only went stable after we applied PHP 8.1. 8.0 didn't seem to do the trick.

3 hours ago, Jim M said:

This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command.

Thanks for checking. The cron is something we just set up today in order to try and get around the issue of tasks getting locked. I can confirm though that it is running PHP 8.

Right now there are 6 tasks that are locked/stuck. Manually restarting them does work, but they will get stuck again - at least so far this is what I've found today.

Hello,

A handful of tasks appear to be getting stuck since the 4.7.5 upgrade, including (perhaps not limited to):

• publish
• clubrebuild
• sitemapgenerator
• viewupdates

Could this be looked into please?

Edit: there's nothing in logs as of now.

11 minutes ago, Jim M said:

Unfortunately, the administrator credentials are incorrect. Please verify and update.

Apologies, updated.

18 minutes ago, Marc Stridgen said:

Could I please confirm you dont have any custom email templates first of all? If you do, please revert these and test again. If not, please let us know

There are no custom email templates.

I have tested disabling all other customizations as well to no effect.

Disabling 2FA for the moment in case you would like to verify.

Hello,

Email templates don't seem to be updated to support Twitch and Discord social profiles that were just added.

This is how they look for me:

Is this a known issue?

10 hours ago, Kirill Gromov said:

Hello, yes, there is a slightly different sorting, it will work on the main

If there was a way to get those sortings to work inside categories, I'd highly appreciate it as my categories basically are a split between different sub-communities. 
Edit: the folk in the different categories don't care what's going on elsewhere, in my use case.

5 hours ago, Kirill Gromov said:

Hello @Nakamura RTS, thanks, it ill be removed in next version, because ideas don't have a ratings

Thanks, makes sense! But in that case, will it be possible to sort by vote popularity when browsing a category? It's not very convenient that only the main page can do so.

It seems that within a category, you cannot sort by popularity. At least the "Highest Rated" option doesn't sort the ideas correctly.

4 hours ago, Marc Stridgen said:

Please update all ftp details also. We will need access to this in order to assist

Apologies, please check again, I have added FTP info.

2 hours ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I have updated this, please let me know if you need anything else.

14 hours ago, Jim M said:

I've split this into its own topic as it is different from the original.

Could I confirm that there are no third-party applications/plugins enabled when this is happening? If so:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Thank you for the response. I have updated the access information, and disabled all third party plugins and apps for now.

None of them should be related to invoice generation, though. 

Some of these invoices are somehow presenting way greater amounts in "related transactions" than what would make sense. 

This $146 transaction below is from a completely unrelated PayPal transaction (I was able to confirm thanks to matched reference) that we actually did receive - but like I said, it wasn't something through the website at all, but rather a completely separate payment. Is perhaps the hook to PayPal transactions acting up here?

Anyway, at least our subscriber was charged the correct amount, so $2.99, which is what they ended up paying.

(Note: I have edited out all personal info)