SjorsK

Interesting! 🙂 More insights are always better!

Awesome! Some more GDPR compliance features! This is great!

I wonder this too, my core business is actually education and we would love to be able to use it. And cloud is not an option for us. 😉

Ah it's not shown, might be because it was set a long long time ago 😉 Perfect. Thanks!

Hey there, Can anyone please check what the test URL for the license with the purchase ID 259583 was? Thanks!

Yes, our core business runs on subscriptions 😉 We use IPS as a learning/community platform (Community is mostly for SEO reasons. Unique content sells!). And learning is our core business and people subscribe to get access. Feel free to check it out: Lowepost, creative learning platform Only issue is that we have to manually remove all subscriptions as soon it expires since that bug was introduced. Otherwise people can not re-subscribe. We solved this by running a SQL query with a regular interval.

This will be a website with community aspects for enabling the development of personal talents (side project, volunteer, not for profit). Kinda happy how it's turning out with relatively minimal effort. There are some minor theme tweaks 😉 Here is the for profit community I have developed: Lowepost, creative learning platform (Which basically pushes the limits of the IPS suite kinda everywhere) (n.b. I need to put some effort into making the forum prettier once again 😉 ).

Check! 🙂 I will be checking in at three months or so. Thanks for the update! 🙂

Thank you for your clarification 🙂 What approximate timeframe can I expect (If not for an update, than for a status update).

That's really strange as it was confirmed to us that this bug was fixed in 4.6. But it isn't. See the conversation of the ticket below. I'm quite shocked that this billing bug is not addressed yet. I'm lucky tech savvy enough to run a SQL query from time to time to clear things up but this is quite an issue since this bug was implemented in 4.5 Anyhow, I wish to thank you for the quick response 🙂 --------------------------- Here is the conversation of the e-mail in question: Hi, unfortunately I can't share any date, but as you see in our news section ( https://invisioncommunity.com/news/ ) , we've already started posting about 4.6 futures which means that it's not that far away:) -- Daniel Fatkic support@invisionpower.com {#HS:1407357784-43049#} On Mon, Feb 1, 2021 at 1:42 PM EST, Sjors Krebbeks wrote: A quick clarification for my mail above: I try to determine if it's worth to wait or that I have to implement a fix/work around myself (That is of course unsupported by IPS). To prevent lost revenue. On Mon, Feb 1, 2021 at 1:33 PM EST, Sjors Krebbeks wrote: Hi there, So if I understand correctly 4.6 will be a minor update (4.5 was quite large if you ask me, so I'm quite hesitant with updates where either the first or second number changes). Well, glad to hear that it will be a minor update. Any estimation when the fix will be rolled out? Kind regards, Sjors Krebbeks Lowepost On Mon, Feb 1, 2021 at 3:07 AM EST, Daniel Fatkic <support@invisionpower.com> wrote: Hi, yes, this should be possible in 4.6 -- Daniel Fatkic support@invisionpower.com On Thu, Jan 28, 2021 at 1:00 PM EST, Sjors Krebbeks wrote: Hi Daniel, Thanks for your response! Glad to see that it will be improved in the future. Will there be a way for current subscribers to re-subscribe in a minor version update in the nearby future? If not, do you know a work around so I can get people to re-subscribe (Without admin intervention for every transaction)? Kind regards, Sjors Krebbeks On Thu, Jan 28, 2021 at 7:25 AM EST, Daniel Fatkic <support@invisionpower.com> wrote: Hi, we have implemented few subscription improvements to 4.6 and I can confirm that this will also be improved. -- Daniel Fatkic support@invisionpower.com On Tue, Jan 26, 2021 at 4:28 PM EST, Sjors Krebbeks wrote: Hi there, Here is one of them: test1@lowepost.com And indeed, we don't have to option to renew enabled by default (We prefer it if people re-purchase the subscription 🙂 ). I put a subscription on it we don't offer anymore and set the expiry date in the past to make it expire. This issue is there since we upgraded to 4.5 (Last weekend). On Tue, Jan 26, 2021 at 4:09 PM EST, Jim Morrissey <support@invisionpower.com> wrote: Hello, Do you have an example user's display name which we can investigate? While this is true in some cases, such as a cancelled purchase without the option to renew, I want to be sure it is not one of those. -- Jim Morrissey support@invisionpower.com On Tue, Jan 26, 2021 at 3:58 PM EST, Sjors Krebbeks wrote: We upgraded to IPS4.5 and since the upgrade it's not possible for clients to purchase a subscription if they have an expired subscription in the past. They are getting this error: Hi! You already have a subscription, and cannot purchase another. Error code: 2X379/6

Hi there, In the past we submitted a ticket about an issue that clients can not re-subscribe if they have an expired subscription. According to the ticket the issue should have been resolved with the 4.6 update but it's still there up to this day. When will this issue get resolved? People get the following error if the subscription has expired: You already have a subscription, and cannot purchase another. We clear all subscriptions manually ever since but it's quite bothersome.

To summarise, less services for higher fees. It's that our community is heavily build on IPS but I would think twice about using IPS for any new project now. Especially the lack of support is clearly a lack of confidence from the company. That said, I have nothing against community support - It's great to steer people there. But IPS has (in recent years) always steered people towards ticket support. This is also not the only recent price increase (IPS cancelled legacy bundles and increased prices for those). It's clear to say that I'm not happy about this.

Hi there, Some articles on my site are quite old but are regularly updated to stay relevant. We do however encounter some issues with users not engaging with it anymore as the first comment is in 2019, effectively killing off the engagement and potential sales on the article. It would be great if there was a way to reverse the order of comments on articles in pages for entries to re-engage our community by presenting them relevant comments.

I don't think that it's fair for me to adjust pricing for all clients just because one payment processor (out of multiple) has thrown out a major price increase of +3% for our use case. I wish to continue to deliver the same value and services for the same price whenever possible 🙂 I don't want to punish our clients for a decision made by PayPal if possible. But if they still wish to use it, they can of course pay a part of the additional costs we make for using paypal (compared to other services like stripe). I would say that charging 3% more to paypal users would be fair considering the price increase for withdrawal are increased with 3%. Also, in regard to the point. It states in my local version of the user agreement that it may only be done if law allows (Which it does over here, as it's illegal for one party to dictate the pricing of another party) and that they "discourage" using of difference pricing (Where I actually agree as this is not the best option. But when a party is around 6% I'm willingly to charge more to clients around 3% extra for new clients. It's a bit more subtle 🙂 I know it's common practice in my country to charge more for clients that wish to use paypal. (Note: It's not that something is wrong with a party having a fee, I'm happy to pay it. But at a certain point it can be too much. At around 6+% for all transactions that's definitely the case). Here the google translate version of the local user agreement:

Hi! I would like to see an option to charge money for using a partular payment method. The reason that some payment methods tend to get more expensive over time (Paypal does that quite a bit and demands a higher cut with regular intervals). Some insight into our payment flow with clients: - Client places purchase (Around a 3% fee) - This fee depends on the country and is an approximation. - We withdraw money in USD (3% fee. As that is not the home country, but we use it for payments to international partners) Effectively making out transfer costs around 6% and I'm not willingly to eat a fee larger than 3.5% for payment processing without calculating this directly to the client. That said, I want to give our clients also the option to not be charged the additional fee if they choose an alternative payment method. As of such it would be nice to have the ability to add a fee for usage for a specific payment option. 🙂