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Jim M

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Everything posted by Jim M

  1. Jim M
    This would then be what I mentioned here. I'm afraid, as these bots don't run Javascript, you can't modify things via Javascript.
  2. Jim M
    Yes, the user who is warned will see the content item they were warned for. As you can see below:
  3. Jim M
    I am a little confused as well. Do you mean you want something on the page appearing when something is shared to a social network, like embedded in Facebook when a link is shared? If so, this is not possible to have content show in the embed which is rendered by Javascript. The bots which scrape the data for those embeds, do not run Javascript.
  4. Jim M
    This is not something we would perform. You would need to contact a third party provider.
  5. Jim M
    Could you please have a user clear your browser cache and cookies for your community? If you changed domains as part of the move, there may be something messed up on their machine so resetting that may be good.
  6. Jim M
    Cron actually simply runs a task scheduler in our software, all tasks do not run at the same time. I’m afraid, this is not something which the software would be able to do. Even if, we did that, the RSS feed task pulls all available RSS feeds to see which has new content. You would need to have a customization created for you to run different RSS feeds at different times.
  7. Jim M
    I'm afraid, I am not quite sure what you mean here. However, if you want different RSS feeds to import at different times, this would require customization and not something available in the software.
  8. Jim M
    You will want to check the "Maximum number of reactions allowed to give" in ACP -> Members -> Groups -> edit group -> Social tab. I took a look at your Administrator group and it is set to 0. Meaning, that group cannot give reactions.
  9. Jim M
    You have a payment method on file so likely won't see anything generated 😉 .
  10. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Jim M
    Would ensure that those are configured correctly to both be a Card and Apple Pay rather than both Apple pay. Otherwise, we would need to look at this. Please add your access details on file: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Jim M
    Glad to hear that worked. Long as the product has the payment method available to it, any can be selected on a non-paid invoice.
  13. Jim M
    Yes, you can certainly copy the payment method. However, there may be additional steps for each method that Stripe provides. For instance, logging your domain on Stripe's website to use Apply Pay. You will also need to ensure that your Product is setup to use the payment method which you have added.
  14. Jim M
    Unfortunately, we would not be able to utilize an SSH key. We would require password authentication.
  15. Jim M
    Without an example, we cannot say that this is an issue with data in that post or overall, a core issue. Just one example of why we need to look at the issue in question to provide support as it could completely change how we encounter and resolve it.
  16. Jim M
    I have passed this on internally to see where we are at.
  17. Jim M
    I've moved this to a ticket so we can assist you in private. Please check your email for further communication.
  18. Jim M
    Do you have any third-party applications/plugins? If so, I would recommend disabling those and testing again.
  19. Jim M
    The screenshots provided do not say information about what the error is or what pages it is on. You would need to find the page URLs in Google Webmasters that it is saying is throwing a 500 Server Error and see if you can reproduce this. If you can, you would need to pull the error from your server’s error log. This is likely not at all related to Google Analytics as that is on every page and you would certainly be aware one way or another 😉
  20. Jim M
    Once your member group has permission to post HTML in group permissions, you should see a "Source" button in the editor in the top left:
  21. Jim M
    Featured events would still show up even if they are in the past. However, it is odd that the event is still showing up in Online Events. Is this event reoccurring? That is a current open bug we have where the date displayed for reoccurring events is incorrect.
  22. Jim M
    Sure thing. I have converted this to a ticket, please check your email for next steps.
  23. Jim M
    Glad to hear you figured it out 🙂
  24. Jim M
    Sorry to hear that you may wish to leave our platform and software. As Nathan mentioned, you won't have access to our database servers as we are a SaaS platform and we do not allow any of our clients access. Afterall, not having to manage or deal with databases is one of the reasons individuals choose our cloud 🙂 . We can provide you a database backup, simply submit a ticket or comment here if you would like me to convert this to a ticket and we can assist you with the backup.
  25. Jim M
    I'm not quite sure what you mean is valid. You would need to directly access our software's ACP instead of going through a bookmark for the reasons I mentioned in my reply. You should have received a 403 from your hosting but if anything, it is worth testing to ensure that any requests are not interrupted.
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