
Everything posted by Jim M
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Error code: 2F173/H getting this as an Admin
Correct. Node permission error, the user does not have access to the item in question.
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Sorting by rating does not make sense
Unfortunately, at this time, it is an either or scenario. You can sort by Most reviewed or Highest reviewed. With that said, creating a suggestion in our Feature Suggestion forum may be a good idea here to provide some feedback on that. With that information out of the way, I cannot reproduce on a default test instance the second half of what you're reporting here when you're sorting by "Most reviewed" and getting the weird sorting results (I am assuming "Votes" are reviews 😄 , if they are not may need to check whatever handles that custom operation). May wish to try to disable any third party applications/plugins and switch to an unmodified theme then try again. If you're still having issues then, it may be something more specific we'll have to look at.
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"Manual action required" when trying to login to upgrade
Could you please try now? I believe we have resolved this issue.
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Spam Defense Issue
Correct. This would indicate that our Spam Defense system is outlining this user as a spammer (level 4) and per your settings, you have opted to reject registrations for level 4 users. You can either do as @Lucas James has suggested and manually register them or you can whitelist their email address/IP address in ACP -> Members -> Spam Prevention -> Whitelist (top right).
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Posts Feed showing wrong time
Could you please disable all third party applications and plugins then switch to an unmodified theme? Once I disable those it looks to immediately resolve the issue without clearing cache again so likely something is amiss there. I would suggest upgrading your third party applications/plugins then test again.
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Posts Feed showing wrong time
Block caching is set to the default 5 min on your community so I am not seeing anything immediately wrong that would cause this to be 4 hours outdated. I did clear the cache and it updated correctly. Please keep an eye on this and let us know if this happens again as we may need someone to take a further look 🙂 .
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Registrations Notification to Admins?
A while back we moved this from a global setting to an individual admin notification setting so each administrator could receive this and other notifications that they desired. You can set this in the ACP > Notification bell (top right) > Notification Settings.
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Create a nickname for users instead of their display name
I would recommend reaching out to the author of your SSO and see if you can change the display name in our software without impacting sign on or any other functionality of it.
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Create a nickname for users instead of their display name
The display name is the "name" in our software which is given to a user. I'm afraid, we do not offer any other identification like what you're asking here. I would simply disable the display name change for the group if this is causing confusion as it sounds like from your setup.
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Can't access site - SSL expired
Unfortunately, it looks like the SSL certificate automatic renewal entry in your DNS is missing for our Cloud. I made a ticket for you with and provided the record to re-add it.
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Double "our picks" content.
Sent one last test email to you to see if for some reason there is an issue with Marc's name in the from field 😄 . If you do not receive it, you may wish to double check with your email provider that it is not getting blocked. If they outright do not receive the message, we can then escalate it here to further see what is happening.
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User being asked to link Twitter account after registering
Profile Completion has been around for some time. At least since 4.2/4.3 (don't quote me on the exact version but it is definitely a part of 4.4 😄 )
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User being asked to link Twitter account after registering
To confirm, they are filling out the log in form with their details on your community and hitting the "Sign In" button on the form? They aren't hitting the Twitter button by accident, whether that is via a click, hitting enter, or some other button? If yes, they are hitting the "Sign In" button, do you have a Profile Competition step which suggests adding a Twitter login? I know you said they are being immediately redirected but just wanted to check that they didn't click it before?
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restrict member group to send message to vip member group?
You can restrict a member group from sending messages entirely but not to a certain member group(s). If these users are not participating, you could always restrict your base member group for a period of approved content items or time then promote the group to another group which does not restrict messaging. Otherwise, this would currently require a third party integration to perform this. However, I am not currently aware of one in the Marketplace.
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Double "our picks" content.
Have you checked your spam folder? Do you have any problems receiving mail from our support email recently?
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Commerce Subscriptions - PayPal
Subscriptions should be able to utilize the same payment methods as Products. Are you encountering an error when purchasing or simply not present? If the latter, do you allow PayPal Subscriptions (aka Billing Agreements)? You can find this option while editing the payment method in the ACP.
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Is there a way to remove posted by date from a forum or pos?
It would replace the specific date in that spot for all forum posts but as @opentype states: There are countless dates throughout our software so to completely remove all dates here, would require a lot of editing of themes. Another drawback, that would be worth mentioning, is that if an upgrade of our software touches one of those templates in the theme which were modified, you would need to manually update those templates. One of those things which need to weigh the pros/cons of a decision.
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Mark as Solved
No worries. Here to help 🙂
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Mark as Solved
are you the topic starter? otherwise, you'll need a moderator permission if you wish to mark as solution. The group you're in has restricted moderator permissions. If this is your administrator group, I'd advise not restricting those.
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Where are the blogs?
This is the Pages application. We do not use the Blogs app here but you can create a free demo to see it in action: https://invisioncommunity.com/demo
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Mark as Solved
Unfortunately, I cannot reproduce that with your account either. I was able to create a topic with your user, make a post with our user, and login as your user again and see mark as solution:
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Where are the blogs?
Our company blog actually utilizes Pages as it is more from a single source (IPS) rather than our Blogs application is more for community blogging from many users, whom may not be related. Our company blog is at: https://invisioncommunity.com/news/
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The same procedure as every day (aka login is failing)
I would recommend checking what was stated as both are enabled and likely is causing confusion so you will want to either add email address or remove it from your other login provider.
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Mark as Solved
Looks like one of your screenshots went missing which may be detailing what forum this is in but looking at your "The Cafe" forum, I am unable to reproduce this. Is this happening with a specific user?
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My website is down after upgrading
Was this a manual upgrade? Typically, that error would present itself when a file is outdated or missing. You may wish to go to your Client Area and download a full set of files then extract these to your computer, then upload the contents of the "ips_****" folder to your server, overwriting what is there. Then please go to /admin/upgrade in your browser and attempt to run the upgrader.