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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Glad to hear you've found the issue. Could you please elaborate on what you did for those following along at home?
  2. There would not be. These would indicate how you installed this add-on or if it is "Invision" it is one of our own applications.
  3. The validating tab should hold anyone who is awaiting manual validation. However, this may require further filtering if there are other validating members in there.
  4. You are a self-hosted client so you would need to contact your hosting provider. Currently, it looks like you're having an issue with your SSL certificate as it may be expired. Your hosting provider will need to assist you with that.
  5. You may wish to use an automated payment process in Commerce so an individual does not need to message or you could use the Contact Us form for users to reach out to administrators.
  6. Sorry, there are no means to ban a mac address. You can disable message permission to your default member group and then automatically promote them to a different group on making x approved posts through group promotions:
  7. Could have been a temporary issue. Please let us know if it happens again.
  8. Looks like they were working with their hosting provider as the site is now available. However, I would recommend disabling all third party applications/plugins and switching to an unmodified theme as the service worker in the Javascript isn't working and it is stating everything is offline. Either there is an issue with the server and service worker cannot connect or there is something preventing it from working properly in the third party realm.
  9. Could you please provide an example? While, it will wipe IP addresses associated with content, it will not prune all IP addresses in the system so I want to ensure we're on the same page here.
  10. Did you place them in the advertising area in ACP -> System -> Advertising? These could be default locations if they are global.
  11. Premium support will still not provide server support, I'm afraid.
  12. Could you please update the access details in the Client Area so we can gain access to your community's ACP and file system?
  13. Unfortunately, the URL provided is not loading for me at all. I would suggest reaching out to your hosting provider if you are having issues with the site loading or loading code instead. These are signs that your server is not configured properly. Otherwise, I am happy to move this to our server forum where you can receive peer to peer help but I'm afraid, this is most likely outside our scope of support as it is configuration errors with the server.
  14. I'm afraid, this is not something I can reproduce. Are you still seeing this?
  15. You will want to disable strict mode on your MySQL server as currently, it is requiring default values for all fields but this one does not have one.
  16. One of my colleagues responded to your ticket, please let us know if we can be of further assistance.
  17. I would suggest working with your hosting provider to perform the transfer. Using FTP is not only slow but can potentially be error-prone.
  18. Are you still encountering this error? When logging in as you, I do not appear to have any issues with the Client Area's support option.
  19. Please disable all third party applications/plugins. I am seeing a Javascript error coming from what looks like an adblock detector Javascript but that is just a guess and there may be more.
  20. Thank you for updating the details. This is going to require a further look by our advanced support team so I have transferred this to a ticket. We will be in contact with you via email.
  21. Yes, this is from server permissions. You will want to reach out to your hosting provider to ensure the proper permissions are set on your folders/files and owned by the proper user/group for your server. Only they will be able to assist you with this.
  22. Thank you, I have moved this to our internal track. A fix should be available in a future maintenance release. Thank you again for your report.
  23. I've taken care of that. Appears to be some old, badly formatted HTML from a copy/paste.
  24. The resolution to this issue was not included in 4.6.9, I'm afraid.
  25. Looks like the files did not get applied. AWS is having some issues right now outside our control so some things are a little slower than normal in communication. I would recommend waiting a little while then trying again.
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