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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Jim M replied to virap's post in a topic in General Questions
    If you have email setup on your domain, you would need to provide us the DNS entries to have that function. Our software would not provided that. Till then, I would advise changing your email on file so that you can communicate with us over a ticket, as DNS entries are rather private in nature and shouldn't be communicated over an open forum.
  2. Jim M replied to virap's post in a topic in General Questions
    I've hidden your DNS entries you've provided here and moved this to a ticket. You can submit a support ticket for us to add entries to your DNS for you 🙂 .
  3. Jim M replied to james tonks's post in a topic in Technical Problems
    It follows the same restrictions as posts so you would need to change those in ACP > System > Posting. Alternatively, you may need to use your own custom HTML by enabling the ability to use HTML for your admin group. (Be sure to only provide that to individuals you completely trust as they can perform malicious acts using that)
  4. Jim M replied to james tonks's post in a topic in Technical Problems
    You could use a WYSIWYG block then paste the link of the YouTube video in the editor. That will behave just like anything else with the WYSIWYG editor.
  5. You would need to contact your theme's author then as it looks like this is a custom addition of an deprecated field.
  6. Unfortunately, this is not something which can be changed via a software setting. To change it, it would require a customization.
  7. That would be shown on their Purchase in the ACP.
  8. Sorry, there is nothing in our software at this time which controls this in ES.
  9. These would be your server's error logs, not our software's.
  10. Don't believe we ever heard back from you about what error is being generated from that 500 Internal Server Error in your server's error log. That would certainly outline an issue.
  11. Glad to hear you've found the issue 🙂
  12. Believe it may be using the IP address of the user who your background task ran under that populates it. I can see how this may lead to confusion, I will bring this up internally. If you switch to running background tasks with cron, believe it uses the server IP address.
  13. Did the patch work as expected and everything is fine now? If so, this may have been a temporary error with the upgrader.
  14. Glad to hear you've found it 🙂 .
  15. Jim M replied to DENIS URLOIU's post in a topic in Technical Problems
    Did they fill out all fields? I was able to register without issue. I would advise checking with your email provider which you have setup in ACP -> System -> Email Settings. The email error log would simply indicate that there were no errors passing the email from our software to your provider. There could be errors after the provider has accepted it so checking with them would be your best bet. This is due to you are using HTTP, Chrome will state this for any data transmitted over a form in HTTP. If you want to get rid of this, please work with your hosting provider to add an SSL certificate to your server then follow these instructions to configure our software: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/ This is a generic CSRF error. If this is happening to all users, you will want to disable all third party applications/plugins and switch to an unmodified theme. If this only happened to one user who may have been sitting on the login page for an extended period of time, this would be expected as the CSRF key has expired.
  16. As Randy mentioned, this is an issue with your server reaching Facebook. If it happens temporarily, it probably is an issue on Facebook’s side but if it continues consistently, it may be on your end and you need to contact your hosting provider.
  17. Glad to hear that reverting the template helped.
  18. You would want to contact your hosting provider if you are unsure. The second error, if you have any modified email templates, you’ll want to revert them.
  19. Glad you found a solution to your issue.
  20. Sorry, what my colleague is asking is caching outside of our software. This may be something on the server.
  21. Unfortunately, this is a network error which your server is reporting back. You would need to investigate why this is being blocked by your network. It could be the port, configuration, or more involved. I’m afraid, server management items, such as this, are outside our scope of support.
  22. Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  23. I have moved this to a ticket so we can further assist you with this request. Please look out for an email from us with further correspondence.
  24. I reapplied files for you, give it a minute or so and try going to /admin/upgrade
  25. Sounds like the field above in your database is from a third party application and missing a default value. You can disable strict mode on your MySQL server to disable these checks. Please check with your hosting provider with performing it.