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Jim M

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Everything posted by Jim M

  1. Jim M
    You should have received an email a few months ago about support being moved from tickets to in our community here. It is fully staffed by the same individuals and you will receive the same level of support, etc... If needed, our team can still escalate or move your response elsewhere if required. As you are a self-hosted customer, please contact your hosting provider for assistance in backing up your community. They will have the best, most efficient manner in doing a full back of your files and database.
  2. Jim M
    This is simply a warning to say that this file has been modified and our system is going to overwrite it. Core CSS files cannot be modified and will be overwritten between upgrades. If you're OK with that, you can proceed. If you are not then you will want to move your CSS edits to your own custom.css file as this is where customizations belong for CSS.
  3. Jim M
    Moved this to a ticket as this looks to be an issue rather than a configuration error. Please be aware you will receive further communication via email. Thanks.
  4. Jim M
    Google Tag is an interesting service that lets you do a lot of different things. You can read more about it here: https://support.google.com/tagmanager/answer/6102821?hl=en To enable IndexNow, you will want to go to ACP -> System -> Integrations -> IndexNow.
  5. Jim M
    You may wish to check that your og:title tag on your community exists and has not been customized and that you're on the latest release. The og:title tag, which Facebook should be referencing, does not include the forum name by default. Here is Facebook's debugger tool with this URL: Following up: it looks like you're using your mobile's share tool or otherwise. The mobile OS is likely just grabbing the HTML title tag which does include the forum name. To remove this, you would need to customize your HTML title tag as there is not a setting to remove this in the core software.
  6. Jim M
    Currently, there would be no way to send private messages to a group. I would advise using the bulk mail feature in the ACP if you wish to send out email to individuals based off of certain criteria, such as groups or subscriptions.
  7. Jim M
    Thank you. There seems to be something specific happening here as I am unable to reproduce this on a fresh install. I have transferred this issue to a ticket. You will receive an email with further correspondence.
  8. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    Please ensure that your server is compatible with the latest release if you're attempting an upgrade:
  10. Jim M
    There is no per-user setting but the global setting is in ACP -> System -> Login & Registration -> Login tab -> Send an email when a user logs in from a new device?
  11. Jim M
    You may be actually missing a closing paragraph tag elsewhere if you are seeing this as I cannot reproduce this on a fresh installation. If you have any custom inserted HTML, please ensure that you have closed all tags.
  12. Jim M
    Steps to fix it were included in the reply above. Please perform the following: There are a few third party items being recorded in there in the search index. You may wish to ensure that your database structure is correct in ACP -> Support. If this is in process of searching, please disable all third party applications/plugins and try again. If you continue to have issues after performing the above, we would need to inspect the installation so please ensure your access details are up to date in the Client Area.
  13. Jim M
    Marc's shift has ended. If you would like to add me to the message I can take a look.
  14. Jim M
    The number being calculated there is outside the range of a double defined in the database. There are a few third party items being recorded in there in the search index. You may wish to ensure that your database structure is correct in ACP -> Support. If this is in process of searching, please disable all third party applications/plugins and try again.
  15. Jim M
    Where does it tell you to place it? In the head, just before the close of body?
  16. Jim M
    Do you have any issues listed in ACP -> Support. Are there any modified files along with those Payment Methods? If not, please update the access details in the Client Area so we can take a look.
  17. Jim M
    Could you please let us know which specific post you're attempting to merge? Trying this on the most recent post rendered successfully so I was unable to reproduce this error.
  18. Jim M
    You're most welcome. Glad to hear that worked 🙂 .
  19. Jim M
    Please contact your hosting provider if you are unsure where to find the proper logging. Unfortunately, we would not be able to provide support for your server through cPanel. As a self hosted client it would be up to you or your hosting provider to procure the proper logging so that we can provide proper support to our software as currently the server is preventing further progress or logging so we need to know why that is. If it is a software issue, we can investigate further but if it is a server error you or your hosting provider would need to resolve. If there are multiple log entries related, you’re welcome to pass them in a message to save time.
  20. Jim M
    Unfortunately, not the error in question. That is stating you’re missing an index file but is not related to the issue as that not the right directory.
  21. Jim M
    You can post it here and strip any private info as you did earlier or message the entry to me. Please do not post/message the whole log, only the corresponding entry.
  22. Jim M
    Please contact your hosting provider if you cannot find the entry required.
  23. Jim M
    I have just now and everything right now is pointing still to a third party application/plugin that is being loaded in or something specific to items in the language pack so it is a toss up that, as mentioned above, cannot be ruled out in the current state.
  24. Jim M
    If you duplicate (and give us access) to a test install without these third party applications/plugins, are you still receiving the same error? This would allow us to rule out the third party applications/plugins here. I think this is good common ground for us to move forward, don't you?
  25. Jim M
    Unfortunately, I am hitting an Internal Server Error before the system is even starting here. Could you please check your server error logs entries for just a few moments ago?
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