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Jim M

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Everything posted by Jim M

  1. Jim M
    I'm afraid, there is still not a release of this feature quite yet. As mentioned here by Matt, we are still in the review process of the solution:
  2. Jim M
    Are the users able to vote in polls? If so, you will need to ensure that they have that permission. If you can provide us a member group and URL to a poll, we can help investigate.
  3. Jim M
    Please be advised I have moved your suggestion to our Feature Suggestions forum as it is currently working as intended.
  4. Jim M
    Unfortunately, all these errors indicate that there is an issue on the server. I would recommend reaching out to your hosting provider or server administrator for assistance in resolving these. There should be an error log entry from these events which will help your provider/administrator further investigate the issue. As this is a server issue, I will move this to our community support forum for further assistance as hosting issues are outside our scope of support, I'm afraid.
  5. Jim M
    Yep, as Nathan said, the system knows your version and will only look for add-ons which are compatible with it. As beta just went out, likely no add-ons are compatible just yet. They should start populating as authors get to verifying/updating their add-ons and we approve the Marketplace listing.
  6. Jim M
    Correct, in order to share on social, you will need to have it be available to the public. Otherwise, they will just get an error page which is not really friendly.
  7. Jim M
    As Randy mentioned, while if you have the software downloaded, you will be able to install it, it is certainly not advised/recommended. Not only is this version of our software no longer supported or developed for but much, if not all, of the server counterparts required to run this software are as well. Thus, there are known security exploits, bugs, etc... that will never be patched. This is really opening yourself up to vulnerabilities and issues. To put this in an analogy, it is very akin to running hotel where criminals know how to bypass the locks on the doors. That is not only opening up liability for yourself but not safe for your guests either. If you're having any issues with the latest release of version 4, please let us know and we can help with that 🙂 .
  8. Jim M
    Sorry for the inconvenience. Your payment is held for review for our team. The accounts team is not typically around on weekends so will get to as soon as they can this week.
  9. Jim M
    I have tagged this to a developer to review what is happening here and confirm if it is intended.
  10. Jim M
    Just wanted to follow up and see if there were any questions or if you were able to get this working?
  11. Jim M

    Pages path

    Jim M replied to Balto's topic in Technical Problems

    Yes, this should fix this problem. Please let us know if you continue to have issues.
  12. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Jim M
    Could you please elaborate on where you're re-ordering? Is this done in the drag/drop area? Are you trying to perform this on a forum which is queued for deletion?
  15. Jim M
    Thank you for adding your credentials. Looking the purchases for your subscriptions you highlighted in your screenshot there, it looks like the payment dates for the users are not always on the renewal date. Thus, there would be different dates shown. Please also keep in mind the "Start date" is when they first started the subscription. Not the first date of the renewal period. Therefore, if I had a subscription for 5 years from today, the start date would be in 2017. Think this may be causing some confusion, I would recommend going to the user's profile and click the customer tab to see their purchases and click into the purchase. This will detail their current subscription and their previous renewals.
  16. Jim M
    I'm sorry that you are being bounced back and forth but you would need to further explain the problem to Tapatalk. They are responsible for any interactions their application has with the core registration system. If there is a fault in the core, this would be reproducible on our end but I'm afraid, it is not so it is simply how Tapatalk is interacting with it. If you are able to reproduce this in the core registration system with Tapatalk disabled, please let us know.
  17. Jim M
    You will need to contact your hosting provider or hire a server administrator if you are unsure. This generally is a configuration error as mentioned and hosting services are outside our scope of support. I will move this to our self-hosted forum for assistance for you from fellow community administrators.
  18. Jim M
    Please contact your hosting provider, outputting the contests like this usually indicates that there is a configuration error on the server.
  19. Jim M
    Images cannot be added to post titles, they are plain text only. However, you can add emojis to it, if that's what you desire.
  20. Jim M
    Please try disabling all third party applications and plugins. You can do this by going to ACP -> Support -> Please also try disabling any third party customizations.
  21. Jim M
    Correct, there would be different structures depending on where items are uploaded.
  22. Jim M
    If you've moved over all media, the /uploads/monthly_* folders are not needed any more and it can be deleted.
  23. Jim M
    The idea of an open club is that users will be able to read content but need to join to post. If you require a more stringent features, such as not seeing content, you will want to go with "Closed" club type. Which will allow users to join to see/post content.
  24. Jim M
    Excellent. Glad to hear it's working 🙂 .
  25. Jim M
    It would work for all content types that can be reported.
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