Jim M

Unfortunately, as mentioned by my colleague, as this was escalated, we are unable to provide an estimate on a time frame for this.

Unfortunately, I was not able to reproduce this on your community when logging in as a user. I was using your default theme with all third party applications/plugins disabled. Which browser are you using to reproduce this? Are you seeing any console errors?

You can submit any account related questions on our contact us form here: https://invisioncommunity.com/contact-us However, if you have downloaded the software, which you would need to do to run the upgrader, I'm afraid, we would not be able to provide you a refund per our policy.

I'm afraid, the only answer I can provide now is that you need to keep yourself on your current version till this resolved. Alternatively, you can work with a third party provider to resolve it for you. As this only impacts upgrading legacy systems, it is not something which we would provide an immediate fix for.

This has been tagged to a developer to review what is happening here 🙂 .

I have converted your original issue in this topic to a ticket so we can investigate further. Please check your email further correspondence. I have tagged a developer in your other topic regarding the system logs from the Extended Class Scanner.

Sorry, this is still an open issue being investigated by our team. It will not be in 4.7.2.

Thank you for confirming. I have moved this to a ticket so we can take a closer look at what is happening. Please watch your email for further correspondence.

Please disable two factor authentication for our account on file.

Thank you, we are aware of an issue and working to resolve it 🙂

Glad to hear it's working!

Are these still from the compatibility checker for third party add-ons?

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Please ensure that our account has full read/write access in your IPS installation directory. I am having issues reading, deleting and writing files currently.

Please ensure that you include the FTP access details in the Client Area as requested and we can take a look at this.

You would go to ACP -> Customization -> Languages -> Create New.

This would be for you to fill out with the appropriate information 😉

If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Thanks, Martin! I have let our developers know to review your comment 🙂 .

Were you having any MySQL issues recently? After running through your queue, the rest of these tasks were able to run successfully without issue. If you continue to see these, please let us know.

You will want to have your hosting provider drop and re-create that index as somehow it got corrupted on your server. If they cannot recreate it, can drop it then run ACP -> Support to resolve any database issues.

Unfortunately, there are no means to extend all subscriptions for x period of time. This would need to be done by going to each purchase and changing the expiration date. I'm afraid, we would not be able to assist with direct queries to the database as it is not recommended or supported. If you do try any queries on your database, please be sure to take a backup prior to doing so as if you encounter any issues later, this would be the only way to remedy the issue.

You should have a field to do this when editing the block while in the Block Manager. For this particular block on our community, we used a custom block through our Pages application so all configurations were done in the ACP. If you have any questions, please let us know.

Glad to hear you resolve the issue.

Looks like the advertisement currently is using custom HTML. You would need to apply the proper responsive CSS classes to have this work: As customizations, such as this, are outside our scope of support and if you are not comfortable with the nitty gritty of this, I would recommend using the image field in the advertisements module. Just do not specify an image for each screen size and it will resize it with the screen automatically. If this is not happening, you will want to switch to an unmodified theme and disable any third party applications/plugins.