Jump to content

Jim M

Invision Community Team
 View Profile  See their activity

  • Posts

    9,247

  • Joined

  • Days Won

    45

 Content Type 

Downloads

Release Notes

IPS4 Guides

IPS4 Developer Documentation

Invision Community Blog

Development Blog

Deprecation Tracker

Providers Directory

Projects

Release Notes v5

Forums

Events

Store

Gallery

Everything posted by Jim M

  1. Jim M
    Please be advised I have moved this to a ticket. You will receive further correspondence via email. Thanks.
  2. Jim M
    The InnoDB check has been present for some time in the Support Tool/Dashboard. It has been something we recommended, I believe, since the beginning of version 4.
  3. Jim M
    You would enter your administrator credentials there 🙂
  4. Jim M
    You will want to check with your hosting or email provider to ensure they have set your email sending up correctly so that your server is authorized for sending mail completely. I'm afraid, this is a tricky subject which is centered largely around the server/email service.
  5. Jim M
    You would want to place your administrator and moderator groups in the protected group in ACP -> Commerce -> Subscriptions -> Subscription plans -> Settings. This will keep them in the same groups. Even previously, it is advised to do this even outside of this particular situation in case an administrator or moderator team member purchases a subscription.
  6. Jim M
    Whether or not this fits your plan is another story but the administrator or moderator would not need to purchase it.
  7. Jim M
    There would not be a way in the core software to perform this, it would require a customization.
  8. Jim M
    As mentioned in your other topic, you will want to check redirects/rewrites on your server. Something is not functioning correctly here.
  9. Jim M
    Please be advised I have moved this to a ticket so we can better review.
  10. Jim M
    This is not currently the way it works, no.
  11. Jim M
    Glad to hear you've found the issue.
  12. Jim M
    This is a new feature to 4.6.12. You will want to check this topic out:
  13. Jim M
    You will want to hit the ACP at the root, on the default software this would be /admin but you will need to go directly to your admin's modified folder name. Often you will get this error if you try and use an existing session or go to a different page. If you're still having issues, please update the access details in the Client Area and we can take a look.
  14. Jim M
    Please try recovery mode as Adriano suggested and let us know if that helps.
  15. Jim M
    You would want to manually add members to the Subscription on the ACP -> Commerce -> Subscriptions -> Subscriptions Plans -> click the + sign on the subscription you wish to manually add members to.
  16. Jim M
    This is new in the latest release:
  17. Jim M
    Did you require subscriptions on your community? If so, this would be intended if you do not own a subscription on your account.
  18. Jim M
    Sorry for the inconvenience. Looks like a new issue popped up with this which we are aware of and working on a fix.
  19. Jim M
    I just responded to your ticket with an answer. This is due to you are requiring subscriptions on registration.
  20. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  21. Jim M
    Are you using an email service which imposes it's own link tracking which may be obfuscating this URL?
  22. Jim M
    Google can remove pages from time to time based on their algorithm. There is not a bug in the software itself which would cause all pages being dropped from Google, or we would have some pretty angry customers on our hands here 🙂 . Looking at your community, I am not seeing anything obvious. I would suggest taking a look at Google Webmasters to see if there is any insight to what you're seeing there. I do see that your robots.txt file is blocking a user agent I am unfamiliar to your root which shouldn't be an issue but you'll want to test that in Google Webmasters as well.
  23. Jim M
    Correct. This would be all third party applications and plugins plus switch your user to an unmodified theme. You would simply do this temporarily to see if this resolves the issue. If it does not you can enable them again. However, if we need to investigate, please be aware that we would need to disable them as well while we work.
  24. Jim M
  25. Jim M
    Please note that this gets done via a background task. You can check the progress by going to ACP -> System -> Dashboard -> Background Processes. If these tasks are not running, please check in ACP -> System -> Advanced Configuration to see how you're processing these. If it is via CRON, please contact your hosting provider to ensure the CRON job is setup correctly. If they are ran via traffic, please start viewing the front-end of your community for a while or consider switching to CRON. If after a while they do not run, please check the System log for any errors. If you are still having issues, please ensure the access details on file are correct.
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...